We received a friendly welcome, were attended to immediately and all our initial enquiries were answered. We declined a follow up call from them and this was respected. We went away to consider our ch... See more
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See what reviewers are saying
We went to Hays Travel, Totnes, to discuss a possible holiday abroad. Danielle was extremely helpful. we had curtain requirements as we wanted a local airport and also a quiet destination. After a sho... See more
Company replied
Russell & Danielle (Totnes Branch) were extremely helpful in helping us to choose our second Cruise with Hays Travel. They went through several options which was really helpful when it came to decidin... See more
Company replied
Russ displayed extraordinary patience with our various communications, included constant destination changes, types of holiday etc etc. The service we received was nothing less than friendly, efficie... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Fore Street, TQ9 5RU, Totnes, United Kingdom
- 01803 865012
4.9
Excellent
234 reviews
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Helpful and knowledgeable staff
April 19, 2026
Reply from Hays Travel - Totnes
Caroline,
We appreciate your positive feedback; we're so happy to hear our staff were helpful and knowledgeable.
Kind Regards
Russ and the team
Danielle was very patient and helpful
Danielle was very patient and helpful. She made alterations to our itinerary until we were satisfied with the travel arrangements, hotels and cost.
April 3, 2026
Reply from Hays Travel - Totnes
We appreciate your positive feedback. We are so happy to hear that we could assist you in tailoring your travel plans to your satisfaction with patience and care.
Kind Regards
Hays Travel Totnes
Reply from Hays Travel - Totnes
Sandra ,
We appreciate your kind words and are so glad that you found our team helpful and informed.
Kind Regards
Hays Travel Totnes
We always try to book holidays with…
We always try to book holidays with Russell. He is always very knowledgeable and extremely helpful.
March 31, 2026
Reply from Hays Travel - Totnes
Mr Bishop,
We appreciate your continued bookings with us. We're so happy to hear that you value the knowledge and support you receive.
Kind Regards
Hays Travel Totnes
Russell was polite and helpful and our…
Russell was polite and helpful and our booking was completed quickly and successful and we look forward to taking our two holidays later in the year.
I just object to being revered to as Ms, I am Mrs (although now sadly a widow).
March 29, 2026
Reply from Hays Travel - Totnes
Rhoda,
We appreciate your feedback and are so glad that the booking process was quick and successful. We're sorry for the incorrect title and any offense caused; we will address this. We hope you enjoy your holidays later this year.
Kind regards
Russ
Brilliant Staff & Service!
Russell & Danielle (Totnes Branch) were extremely helpful in helping us to choose our second Cruise with Hays Travel. They went through several options which was really helpful when it came to deciding. We will certainly use Hays Travel in the future.
March 28, 2026
Reply from Hays Travel - Totnes
Mr Philip Millard,
We're happy to hear that you found our team helpful in choosing your cruise. We're pleased they went through several options for you, and we look forward to assisting you in the future.
Kind regards
Russ
Wonderful Staff
Booked our second Cruise today with the help of Russell & Danielle. Once again they were very patient & gave us lots of information to help us decide on our next Cruise. We can’t thank them enough!
March 27, 2026
Unprompted review
Reply from Hays Travel - Totnes
Mrs Jeanette millard,
We appreciate your kind words regarding your booking experience. We're so pleased we could provide you with helpful information for your cruise. Thank you!
Kind regards
Russ
Everything as it should be....
Everything was done as requested with the usual efficiency and politeness.
March 18, 2026
Reply from Hays Travel - Totnes
Thank you Jeremy ,
We appreciate you taking the time to leave us a review. We are so happy to hear that our service met your expectations!
Kind regards
Danielle
Totnes branch very helpful with booking
Danielle in the Totnes branch was very helpful and I know that if I have anything else to add to the booking she will help. She made the process very easy and the app is good too.
March 18, 2026
Reply from Hays Travel - Totnes
Thank you Jane,
We're so glad the booking process was easy and that you found us helpful. We appreciate you mentioning the app too, and we're here to help if needed!
Kind regards
Danielle
Helpful team. Thankyou!
I went in to the shop with a few ideas and a budget. The customer service was friendly and I had booked a break by end of day after having a think!
March 24, 2026
Reply from Hays Travel - Totnes
Hannah Charity,
We're happy to hear that our customer service was friendly and helpful as you planned your break. Thank you for sharing your positive experience with us!
Kind regards
Russ
Thankyou for booking our special…
Thankyou for booking our special holiday we cannot wait to:)
March 11, 2026
Reply from Hays Travel - Totnes
Russell Rodd,
We are so happy we could help arrange your holiday. We hope you have a wonderful time, creating special memories.
totnes, Hays Travel
Reply from Hays Travel - Totnes
Good Morning Richard,
We appreciate you taking the time to leave us a review. We're so happy everything went smoothly for you and was stress-free!
Kind regrads,
Danielle
Helpfull ,friendly & professional
Helpfull ,friendly & professional . Never fail to find the best holiday locations.
March 4, 2026
Reply from Hays Travel - Totnes
Michael,
We appreciate your kind words! We're so happy to hear that you find our team helpful, friendly, and professional in finding the best holiday locations.
totnes, Hays Travel
Danielle was really patient and…
Danielle was really patient and helpful. It was very refreshing to deal with a human when booking a holiday and we will definitely use Hays Totnes again.
Thank you!
February 27, 2026
Reply from Hays Travel - Totnes
Thank you Kate May,
We appreciate you taking the time to leave us such a kind review. We're so happy to hear that you found our service to be helpful and patient. Thank you for booking with us!
Danielle
The team at Totnes are brilliant,
The team at Totnes are brilliant,
Especially the manager Russell
He cannot do enough to help and advise and when needed a phone call away to sort the problems!
Big thankyou to Team Totnes🥰🥰
March 1, 2026
Reply from Hays Travel - Totnes
Thank you Victoria,
We're happy to hear that the team provided brilliant support. Thank you for your positive feedback!
Kind regards
Russell
Excellent service from Hays Totnes
Russ Rodd dealt with our booking from start to finish. He was friendly and helpful and helped us to come to a decision about which hotel to book. He sent thorough all the information we needed and was generally very professional.
February 26, 2026
Reply from Hays Travel - Totnes
Mrs Wood,
We appreciate you taking the time to leave us such a complimentary review. We are so glad that our service was helpful and professional as we helped you choose your hotel.
Russ :)
Danielle and Russ are helpful and…
Danielle and Russ are helpful and efficient. They make everything easy about booking a holiday and are always ready to answer questions and respond quickly. 10 out of ten to the Hays Totnes team.
February 25, 2026
Reply from Hays Travel - Totnes
Thank you Sara,
We appreciate you taking the time to leave us such a complimentary review! Its always a pleasure to book your holidays for you. :)
Kind regards,
Danielle
Very helpful and patient staff
February 14, 2026
Reply from Hays Travel - Totnes
Good Morning,
We appreciate you taking the time to leave us this great review.
It's wonderful to hear about your positive experience with our staff.
Kind Regards,
Hays Totnes
Totnes
Georgia at Totnes was helpful and worked hard to get the best deal and what we wanted. Price was lots cheaper than other agents around. Quick to respond to emails.
February 13, 2026
Reply from Hays Travel - Totnes
Good Afternoon,
We're happy to hear that we were able to provide helpful service and find you a great deal. Thank you for your positive feedback and for taking the time to share.
Kind Regards,
Georgia
Good service in getting a quote and booking
Good service in getting a quote. All saved so that when we confirmed we didn't have to go through it all again
February 11, 2026
Reply from Hays Travel - Totnes
We're glad you found our quote process efficient and easy. It's great to know the saved information made confirmation simple for you. Thanks for your lovely review.
Kind regards,
Danielle
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