We received a friendly welcome, were attended to immediately and all our initial enquiries were answered. We declined a follow up call from them and this was respected. We went away to consider our ch... See more
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See what reviewers are saying
We went to Hays Travel, Totnes, to discuss a possible holiday abroad. Danielle was extremely helpful. we had curtain requirements as we wanted a local airport and also a quiet destination. After a sho... See more
Company replied
Russell & Danielle (Totnes Branch) were extremely helpful in helping us to choose our second Cruise with Hays Travel. They went through several options which was really helpful when it came to decidin... See more
Company replied
Russ displayed extraordinary patience with our various communications, included constant destination changes, types of holiday etc etc. The service we received was nothing less than friendly, efficie... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Fore Street, TQ9 5RU, Totnes, United Kingdom
- 01803 865012
4.9
Excellent
234 reviews
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Reply from Hays Travel - Totnes
Thank you so much for taking the time to leave Danielle such a great review, We all hope you are looking forward to your holiday ad we cannot wait to hear all about it when you get back
Best Regards
Russ
Flights booking
Booked flights and hotel staying before departure over the phone and the whole experience was very easy and straightforward, very professional service. Danielle in the Totnes branch was very helpful in answering all the questions.
February 7, 2026
Reply from Hays Travel - Totnes
Thank you Paola.
We appreciate you taking the time to leave us a review. We're happy to hear that booking your flights and hotel was easy and straightforward. Thank you for your kind comments.
Kind regards,
Danielle
Hays Travel
The person who did my booking was very…
The person who did my booking was very helpful and polite.
January 31, 2026
Reply from Hays Travel - Totnes
Good Morning,
Thank you for your feedback!
We hope you have a wonderful holiday!
Kind Regards,
Georgia
Danielle was very patient with us
Danielle was very patient with us as we kept modifying our requirements. In the end she found exactly what we wanted at a very acceptable price.
January 28, 2026
Reply from Hays Travel - Totnes
Bob,
We appreciate your kind words! We're so glad to hear that our team member was patient and found you exactly what you wanted at an acceptable price.
Hays Travel
Amazing
Amazing , all the staff are so helpful . Danielle has helped find me a holiday that suits both myself and my son who has Autism. We have spent weeks looking at different ones till we found what suited us . She goes above and beyond .
January 25, 2026
Reply from Hays Travel - Totnes
Thank you so much for your lovely review.
I am glad we were able to find a holiday that suited your needs. It was worth all of the work.
Kind regards,
Danielle
Reply from Hays Travel - Totnes
Thank you for coming in to see us on Saturday to get your next holiday booked, Im glad to hear our service was great, I hope you have a fabulous holiday and i cannot wait to hear all about it when you get back
Russ
Brilliant very helpful
January 13, 2026
Reply from Hays Travel - Totnes
As always it was our pleasure to book your next holiday for you and we cannot wait to hear all about it when you come home
We went to Hays Travel
We went to Hays Travel, Totnes, to discuss a possible holiday abroad. Danielle was extremely helpful. we had curtain requirements as we wanted a local airport and also a quiet destination. After a short discussion, She came up with a lovely location and hotel. As it was late Saturday afternoon, she said she would email a couple more possibilities on Monday. Danielle was true to her word but the first option was the best suit for us. We booked with her the next day. Many thanks Danielle.
January 7, 2026
Reply from Hays Travel - Totnes
Thank you so much for your lovely review.
It was an absolute pleasure to book your holiday for you. I am glad I was able to find the right holiday for you.
Danielle
Excellent service
January 18, 2026
Reply from Hays Travel - Totnes
Thank you so much for your review.
I know Russell worked very hard to get the best options for you.
Danielle
The whole meeting was friendly and…
The whole meeting was friendly and relaxed. My requirements were listened to and bookings made speedily.
Information was forwarded and I know I could return if there was a problem.
January 13, 2026
Reply from Hays Travel - Totnes
Thank you for your lovely review.
It was a pleasure to meet you and book the your holiday.
Kind regards,
Danielle
Very easy proccess
The contacts wirh both Russell and Georgia were polite and very helpful.
When i went to book the advertised break , Georgia was so helpful , polite and friendly. Everything was explained , in detail , and even a few tips were given by her that i hadn't even thought off. The entire experience was easy and as this was the first time using Hays Travel, i was impressed.
January 8, 2026
Reply from Hays Travel - Totnes
We appreciate you taking the time to share your experience. We're happy to hear that you found our team helpful and friendly, and that everything was explained clearly. Thank you for choosing us for your travel booking!
All seems ok so far
All seems ok so far. Booked a holiday and am paying for it monthly. I also paid for my insurance very easy no questions
September 11, 2025
Reply from Hays Travel - Totnes
Thank you for your review.
We're happy to hear that your booking and insurance process was easy.
Danielle
Georgia and Danielle were very helpful…
Georgia and Danielle were very helpful and gave great service.
December 6, 2025
Reply from Hays Travel - Totnes
Thank you for your review. It was a pleasure to meet you both yesterday.
Danielle
Reply from Hays Travel - Totnes
Thank you for your lovely review.
It was a pleasure to meet you both and book your trip.
Danielle
Brilliant Service.
Danielle, at Totnes was really helpful and full of additional information. Holiday now booked and can't wait even though I have booked well in advance. So much easier than trying to do it myself or on line, I just don't have the patience to hold on for ages, and yet she was still smiling at the end.
Thank you.
November 1, 2025
Reply from Hays Travel - Totnes
Thank you for the lovely review.
I am glad we got there in the the end. It was all worth the wait to know you have booked an amazing holiday :).
Danielle
Reply from Hays Travel - Totnes
Good Afternoon,
Thank you for your kind words regarding Danielle!
We hope you have a wonderful time.
Warm Regards,
Georgia
Very warm welcome & cheerful people who can laugh ome & cheerful clients…
Very warm welcome & cheerful people who can laugh 😃
October 30, 2025
Reply from Hays Travel - Totnes
Thankyou for taking the time ot leave us such a great review.
We are are so happy that you enjoyed your time in store and we look forward to helping you again in the future
Best Regards
Russ
Very helpful staff
October 22, 2025
Reply from Hays Travel - Totnes
Good Afternoon
Thank you so much for taking the time to leave us such a great review
I have passed your lovely comments onto the Sales consultant and she said that she very much enjoyed looking after you in store and we cannot wait to get you booked tomorrow morning
Best Regards
Russ
We cannot fault the personalised…
We cannot fault the personalised experience given to us during the whole process of booking our holiday.
Georgia has patiently and competently tailored everything to our needs.
Being inexperienced and older customers hasn't phased her and her professional manner has gven us the confidence to make choices (with her excellent knowledge of the product).
September 4, 2025
Reply from Hays Travel - Totnes
Good Afternoon
Thank you firstly for taking the time to leave Georgia such a great review.
I have passed your amazing comments on to her and she very much appreciated it.
Im glad to hear she was able to tailor her customer service for you and i know she very much enjoyed booking your upcoming holiday for you.
Best Regards
Russ
Danielle is a star!
Danielle has been amazing- she has listened to our needs, responded quickly to messages and been incredibly efficient all round.
We will definitely be using Hays in the future!
October 11, 2025
Reply from Hays Travel - Totnes
Thank you so much for your lovely review. It was such a pleasure to book your holiday.
We cant wait to hear all about your holiday.
Danielle
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