I received exceptional service from Hannah at Totnes. She went to considerable lengths with my initial plan for a trip to Canada ; when that fell through (no fault of hers) she displayed an equally fr... See more
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We received a friendly welcome, were attended to immediately and all our initial enquiries were answered. We declined a follow up call from them and this was respected. We went away to consider our ch... See more
Company replied
We went to Hays Travel, Totnes, to discuss a possible holiday abroad. Danielle was extremely helpful. we had curtain requirements as we wanted a local airport and also a quiet destination. After a sho... See more
Company replied
Russell & Danielle (Totnes Branch) were extremely helpful in helping us to choose our second Cruise with Hays Travel. They went through several options which was really helpful when it came to decidin... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Fore Street, TQ9 5RU, Totnes, United Kingdom
- 01803 865012
4.9
Excellent
235 reviews
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Danielle is a star!
Danielle has been amazing- she has listened to our needs, responded quickly to messages and been incredibly efficient all round.
We will definitely be using Hays in the future!
October 11, 2025
Reply from Hays Travel - Totnes
Thank you so much for your lovely review. It was such a pleasure to book your holiday.
We cant wait to hear all about your holiday.
Danielle
Reply from Hays Travel - Totnes
Thank you so much for your lovely review, It was a pleasure to help you book your Holiday.
Danielle
The staff were very willing and helpful
September 20, 2025
Reply from Hays Travel - Totnes
Thank you so much for you lovely review. It was a pleasure to book your holiday.
Danielle
Reply from Hays Travel - Totnes
Thank you for your lovely review. It was a pleasure to meet you and help you book your holiday.
Danielle
Very nice young man that dealt with all…
Very nice young man that dealt with all our holiday needs
.
September 19, 2025
Reply from Hays Travel - Totnes
Good Afternoon,
Thank you for your kind feedback. I will be sure to pass this on.
We hope you have a great time!
Kind Regards,
Georgia
Reply from Hays Travel - Totnes
Good Afternoon,
Thank you for your kind words regarding Russell. I will be sure to pass this on to him.
We hope you have a lovely holiday!
Kind Regards,
Georgia
Staff are excellent and knowledgeable
Staff are excellent and knowledgeable. Very helpful. Danielle has been very good helping us to get all options for a great holiday.
September 16, 2025
Reply from Hays Travel - Totnes
Thank you for the lovely review, It always a pleasure to book your holidays.
Danielle
Excellent Customer Service
The agent listened to my request and in no time had found us a holiday exactly like we wanted. So easy!
September 6, 2025
Reply from Hays Travel - Totnes
Good Morning,
Thank you for taking the time to leave a wonderful review! We hope you have a lovely time!
Kind Regards,
Georgia
Another successful visit to Hays Travel.
Our enquiries were dealt with very quickly and efficiently.
A pleasant experience with Danielle , patient and considerate to our needs.
September 11, 2025
Reply from Hays Travel - Totnes
Thank you for your lovely review. It was my pleasure to book your holiday for you.
Danielle
Very Happy with Hays in Totnes
Danielle was very helpful and explained everything very clearly as we booked our holiday with her.
September 9, 2025
Reply from Hays Travel - Totnes
Thank you so much for the lovely review, It was a pleasure booking you holiday for you.
I am so excited for you both
Danielle
Great customer care
Great customer care and very well mannered caring people. Lovely sense of humour and informative, with patience and enthusiasm. I would definitely recommend Hays travel.
Thank you
Philomena
August 29, 2025
Reply from Hays Travel - Totnes
Good Morning
Thank you so much for taking the time to leave me such an amazing review, i really do appreciate it.
I had a great time booking your first cruise and i cannot wait to hear all about it when you come home.
Best Regards
Russ
Very helpful and patient and proficient…
Very helpful and patient and proficient member of staff - Georgina
Wonderful you still exist as an accessible high street travel agent - wish there were more of you!
September 2, 2025
Reply from Hays Travel - Totnes
Good Afternoon,
Thank you for such a lovely review! I enjoyed meeting you and booking your holiday!
Kind Regards,
Georgia
Understood what I required.
Very helpful at the Totnes office.
Understood what I needed, even though I got a bit muddled.
August 21, 2025
Reply from Hays Travel - Totnes
Good Afternoon
Thank you so much for taking the time to leave us such a great review, It was our pleasure to get the flights booked for you and we all hope you are excited for your break.
Best Regards
Russ
She was doing everything first class
She was doing everything first class. So helpful nothing was to much trouble for her and she was very patient.
August 21, 2025
Reply from Hays Travel - Totnes
Good Morning Richard.
Thank you so much for this lovely review. It was a pleasure to book your holiday.
Danielle
My experience with Hays Travel was very…
My experience with Hays Travel was very helpful and well done. Getting through to Fred holidays was slow, but not their fault. Excellent help.
August 20, 2025
Reply from Hays Travel - Totnes
Good Afternoon,
Thank you for leaving such a kind review. It was my pleasure to be able to book your holiday.
Once again apologies for the delay in getting hold of the supplier, we really do appreciate you patience.
Kind Regards,
Georgia
Helpful and knowledgeable staff
August 19, 2025
Reply from Hays Travel - Totnes
Good Afternoon,
Thank you for your kind review!
We hope you have a lovely holiday.
Kind Regards,
Georgia
Reply from Hays Travel - Totnes
Thank you for your lovely review. It was a pleasure to book your break.
Danielle
Georgia was very helpful and…
Georgia was very helpful and informative. She replied to my emails and phone calls .. would use Hays Travel again.
August 23, 2025
Reply from Hays Travel - Totnes
Good Morning
Thank you so much for choosing Hays Travel to get your travel plans booked and also for taking the time to leave Georgia such a glowing review.
We cannot wait to hear all about your holiday on your return
Best Regards
Russ
I got all the help I needed and…
I got all the help I needed and everyone was very friendly.
August 22, 2025
Reply from Hays Travel - Totnes
Good Morning
Thank you so much for booking your holiday with us and also for taking the time to leave us such a fabulous review for Georgia
We all hope you have the best holiday and cant wait to hear all about it when you get back
Best Regards
Russ
Stress free holiday booking
Amazing company, booked 3 times now. Give a few small details about what I would like and they do all the hard work and have found the perfect holiday each time, at a great cost too. Polite, friendly and nothing is ever too much trouble.
August 16, 2025
Reply from Hays Travel - Totnes
Thank you for your lovely review, Its always a pleasure.
Danielle
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