I received exceptional service from Hannah at Totnes. She went to considerable lengths with my initial plan for a trip to Canada ; when that fell through (no fault of hers) she displayed an equally fr... See more
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We received a friendly welcome, were attended to immediately and all our initial enquiries were answered. We declined a follow up call from them and this was respected. We went away to consider our ch... See more
Company replied
We went to Hays Travel, Totnes, to discuss a possible holiday abroad. Danielle was extremely helpful. we had curtain requirements as we wanted a local airport and also a quiet destination. After a sho... See more
Company replied
Russell & Danielle (Totnes Branch) were extremely helpful in helping us to choose our second Cruise with Hays Travel. They went through several options which was really helpful when it came to decidin... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Fore Street, TQ9 5RU, Totnes, United Kingdom
- 01803 865012
4.9
Excellent
235 reviews
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The staff were competent and polite and…
The staff were competent and polite and nothing has been too much trouble. Quite a pleasure to deal with them
August 6, 2025
Reply from Hays Travel - Totnes
Good Morning Mr and Mr Coates
Thank you both so much for taking the time to leave me such a great review, I veyr much apreciate it
Its always a pleasure to look after your holidays for you and i bet you cannot wait to get on board
I cant wait to hear all about it on your return
Best Regards
Russ
What made our experience great was Georgia and her helpfullness and honesty.
What made our experience great was Georgia. She was helpful from the initial meeting right through to the booking of our holiday. She listened to what we wanted showed us various options, was considerate, kind and helpful. At no point did we feel pushed into something that wasn't right for us. Thank you Georgia.
August 10, 2025
Reply from Hays Travel - Totnes
Good Morning,
Thank you for leaving such a kind review. It was my pleasure to be able to help book your holiday. I hope you have a fantastic holiday.
Kind Regards,
Georgia
Really helpful and polite to me and…
Really helpful and polite to me and very thorough with the booking making sure everything is correct.
August 6, 2025
Reply from Hays Travel - Totnes
Thank you so much for your kind review, I am glad that you were happy with the service provided by myself.
Kind regards,
Danielle
Quick reply to emails,very easy and…
Quick reply to emails,very easy and knowledgeable person to talk.
June 28, 2025
Reply from Hays Travel - Totnes
Good Afternoon
Thank you so much for taking the time to leave me such a glowing review i really do appreciate you taking the time out of your day.
Again i just want to congratulate you on your sons upcoming wedding and to say im sure you will all have the very best time
If there is anything i can do before you go please do not hesitate to contact us
Best Regards
Russ
Danielle was very friendly and helpful.
July 1, 2025
Reply from Hays Travel - Totnes
Thank you so much for your lovely review, It was a pleasure to help you book your Cruise.
Danielle
Russell made booking our cruise so…
Russell made booking our cruise so easy. He was so knowledgeable & helpful , quick to reply to all my questions, nothing was too much trouble.
June 25, 2025
Reply from Hays Travel - Totnes
Good Morning Heidi
Thank you so much for coming to me and letting me book this AMAZING 2027 cruise for you and your lovely family
I cannot wait to hear all about it when you come back
Best Regards
Russ
Friendly helpful staff
Friendly helpful staff, slight issue sorted quickly and efficiently. Very pleased with the service
June 10, 2025
Reply from Hays Travel - Totnes
Good Morning
Thank you so much for taking the time to leave us such a fabulous review
We hope that you are looking forward to your holiday and we cannot wait to hear all about it when you get back
Best Regards
Russ
Always cheerful.helpful and efficient…
Always cheerful.helpful and efficient and sort out what we need quickly.
June 22, 2025
Reply from Hays Travel - Totnes
Good Morning JoJo
Thank you as always for leaving us such a great review
We hope you have the very best holiday and we cant wait to see you to arrange the next one for you too
Best Regards
Russ
Excellent staff
June 19, 2025
Reply from Hays Travel - Totnes
Good Morning,
Thank you for taking the time to leave a such a lovely review. It was my pleasure to be able to book you such an exciting holiday!
Kind Regards,
Georgia
Reply from Hays Travel - Totnes
Thank you for your lovely review.
Love making my bookings at Hays Totnes
Love making my bookings at Hays Totnes. Super friendly and efficient staff
June 10, 2025
Reply from Hays Travel - Totnes
Good Morning,
Thank you for leaving a lovely review. It was my pleasure to be able to book your holiday.
Kindest Regards,
Georgia
Very helpful with my holiday booking…
Very helpful with my holiday booking answered any questions promptly .Very friendly team
June 8, 2025
Reply from Hays Travel - Totnes
Good Morning,
Thank you for taking the time to leave a lovely review. It was a pleasure to be able to book your holiday and we hope you have a wonderful time!
Kind Regards,
Georgia
Reply from Hays Travel - Totnes
Good Morning
Thank you so much for leaving such a great review for Both Danielle and Georgia
We are super happy they managed to source you the best holiday plans to Canada and hope you have the best holiday ever, and we cannot wait to hear all about it when you come back
Best Regards
Russ
The experience was absolutely…
The experience was absolutely fantastic, hays travel, were amazing, especially Georgia, the travel agent, totnes branch, we have already booked for next year, because we enjoy the experience so much
May 29, 2025
Reply from Hays Travel - Totnes
Good Afternoon,
Thank you so much for your lovely review. I really appreciate it! I was a pleasure to be able to book your next holiday!
Kindest Regards,
Georgia
Reply from Hays Travel - Totnes
Good Morning,
Thank you for taking the time to leave a review.
We hope you have a wonderful time!
Kind Regards,
Georgia
Very helpful with our travel needs and…
Very helpful with our travel needs and nothing was too much trouble thanks
May 13, 2025
Reply from Hays Travel - Totnes
Thank you so much for taking the time to leave us a review
Your kind comments have been passed along to Danielle who booked the holiday for you
We hope you have a fabulous time and we cannot wait to hear all about it on your return
Best Regards
Russ
Fantastically helpful, swift, efficient and can-do attitude in every respect
Danielle and Georgia were incredibly quick and resourceful in coming back with quotes for my holiday.
Capable, efficient and pleasant, cant rate them highly enough.
May 9, 2025
Reply from Hays Travel - Totnes
Good Morning
Thank you so much for such a great review, it has been passed on to Danielle and Georgia
We are so happy to hear you had a great experience with us and we cant wait to hear all about your holiday when you get back
Best Regards
Russ
Everyone was very helpful and it was an…
Everyone was very helpful and it was an easy booking.
April 9, 2025
Reply from Hays Travel - Totnes
Good Morning,
Thank you for your lovely review. It was a pleasure to be able to meet you. We hope you have a wonderful time.
Kind Regards,
Georgia
Georgia was very professional and calm.
Georgia was very professional. Calmly she found the best combination of flights for me. She was very patient with me.
April 8, 2025
Reply from Hays Travel - Totnes
Thank you so much for taking the time to leave us such a positive review
Im glad to hear Georgia was patient with you and helped you book the best combination of flights for your upcoming holiday
We cannot wait to hear all about it when you return home
Best Regards
Russ
Just lovely staff that listens
Just lovely staff that listens
Knowing any concerns will be handled
I’m just sooooo excited
That’s due to the fact I can speak or call in to your offices and be dealt with by a human to folks my age that’s heaven
THANK YOU
April 2, 2025
Reply from Hays Travel - Totnes
Good Afternoon,
Thank you for your lovely review & we hope you have a wonderful time!
Regards,
Georgia
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