I received exceptional service from Hannah at Totnes. She went to considerable lengths with my initial plan for a trip to Canada ; when that fell through (no fault of hers) she displayed an equally fr... See more
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See what reviewers are saying
We received a friendly welcome, were attended to immediately and all our initial enquiries were answered. We declined a follow up call from them and this was respected. We went away to consider our ch... See more
Company replied
We went to Hays Travel, Totnes, to discuss a possible holiday abroad. Danielle was extremely helpful. we had curtain requirements as we wanted a local airport and also a quiet destination. After a sho... See more
Company replied
Russell & Danielle (Totnes Branch) were extremely helpful in helping us to choose our second Cruise with Hays Travel. They went through several options which was really helpful when it came to decidin... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Fore Street, TQ9 5RU, Totnes, United Kingdom
- 01803 865012
4.9
Excellent
235 reviews
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Holiday planning
Very friendly and helpful in arranging the detail of our planned holiday in Madeira.
April 4, 2025
Reply from Hays Travel - Totnes
Good Afternoon,
Thank you for taking the time to leave this wonderful review.
It was a pleasure to meet you both and be able to book your holiday.
Regards,
Georgia
Reply from Hays Travel - Totnes
Thank you so much for taking the time to leave us such a great review
We are always happy to book your last minute holidays and we cant wait to hear all about it when you return
Best Regards
Russ
Helpful young lady who kept me well…
Helpful young lady who kept me well informed at all stages.
March 26, 2025
Reply from Hays Travel - Totnes
Good Morning,
Thank you for leaving a lovely review.
It was a pleasure to be able to book your holiday.
Regards,
Georgia
Helpful and respectful
A friendly, helpful and respectful member of staff. She tried very hard to come up with our exact requirements .
March 6, 2025
Reply from Hays Travel - Totnes
Good Morning,
Thank you for your lovely review.
I'll be sure to pass your wonderful comments onto Livi.
We hope you have a wonderful time.
Kind Regards,
Georgia
insurance
just wsd indurance i think but vertly nice staff and bext tine will book holiday
as good deals somtimes
June 5, 2024
Reply from Hays Travel - Totnes
Good Morning,
Thank you for taking the time to leave a lovely review.
We look forward to seeing you in store next time!
Regards,
Georgia
Flights to Vancouver and to Perth WA
The young lady (Livi) who attended to my booking worked tirelessly for me both when I was in the agency shop and also after I had left.
My only disappointment is that Hays Travel do not obtain visas and I am very unsure how to go about getting one and worrying as to whether or not I shall have my request refused. I am sure it would be a smoother experience if Hays did this as they used to do.
March 7, 2025
Reply from Hays Travel - Totnes
Thank you for your lovely review and taking time to leave these kinds words! Apologies we are unable to do the visa applications for you as this is not something we are trained in.
We are glad however, that we were able to help with all your travel plans. Best regards.
Great attention to detail and a…
Great attention to detail and a willingness to match others to get our business. We have moved to Yorkshire but still prefer to book our holidays through Hays Totnes
February 27, 2025
Reply from Hays Travel - Totnes
Thank you so much for taking the time to leave me such a great review
Im super happy you still like to come to us to arrange your holidays for you and will always strive to be the best option for you for all your holiday needs
My pleasure as always
Russ
Your consultant was very patient and…
Your consultant was very patient and she also knows her product. She made me feel very comfortable and did all the bookings ie flight national express and assisted travel. All was done at my pace as I am nearly 83.Wow what a wonderful experience and thank you once again for very good service the agent was Danniele
March 1, 2025
Reply from Hays Travel - Totnes
Good Morning
Thank you so much for leaving Danielle such a glowing review, She loved helping you book your flights and will be more than happy to help you again in the future
We can not wait to hear all about your trip when you get back
Best Regards
Russ
Very attentive help to arrange our…
Very attentive help to arrange our holiday. Friendly and professional staff.
February 13, 2025
Reply from Hays Travel - Totnes
Good Morning
Thank you so much for taking the time to leave me such an amazing review, It is very much appreciated
It was a pleasure to help you with your holiday and we look forward to hearing all about it when you get back
Best Regards
Russ
Reply from Hays Travel - Totnes
Good Morning john
Thank you so much for taking the time to leave me such a glowing review
It was my pleasure to help you book this multi center and i bet you cannot wait to go :) :)
We cannot wait to hear all about it on your return
Best Regards
Russ
Reply from Hays Travel - Totnes
Thankyou for the great feedback and taking the time to leave us a reply
We hope you have the best time in Germany and cannot wait to hear all about it on your return
Best Regards
Russ
Reply from Hays Travel - Totnes
Good Afternoon,
Thank you for taking the time to leave us a review. It was a pleasure to be able to book your holiday for you.
We hope you have a lovely time!
Regards,
Georgia
Thank you
Booked from a Facebook deal, livi was very helpful always responding, then made it a very easy, stress free booking for me:) thank you
February 7, 2025
Reply from Hays Travel - Totnes
Good Afternoon,
Thank you for taking the time to leave such a lovely review about Livi.
We hope you have a wonderful time!
Regards,
Georgia
Reply from Hays Travel - Totnes
Good Afternoon,
Thank you for leaving wonderful feedback. I will pass your positive comments on to Livi.
We hope you have a good time!
Regards,
Georgia
Excellent service and prices
Excellent service and prices. The Staff in Totnes branch are very helpful and go over and above to plan the best holiday
February 2, 2025
Reply from Hays Travel - Totnes
Good Afternoon
Thank you so much for taking the time to leave us a review
It was our pleasure to help with booking your holiday and we cannot wait to hear all about it when you get back
Best Regards
Russ
Livi found the perfect safari holiday…
Livi found the perfect safari holiday for a solo traveller within my time limits. All booked quickly and efficiently
February 1, 2025
Reply from Hays Travel - Totnes
Good Afternoon
Thank you for taking the time to leave us such a great review
Livi is our first year apprentice and very much enjoyed booking your holiday for you
We cannot wait to hear all about it when you get back
Russ
The guy that we dealt with was…
The guy that we dealt with was brilliant 👏 he was friendly, knowledgeable and very helpful. Unfortunately I can't remember his name apologies...
January 30, 2025
Reply from Hays Travel - Totnes
Good Morning
Thankyou so much for taking the time to leave me a review i very much do appreciate it so much
I hope you have the best holiday and that we can help you again in the near future
Best Regards
Russ
Very professional and friendly
Very professional and friendly
Always answered my questions and if they did not know the answer, they quickly found it out.
Hays were local and I knew if I had any questions I could pop in.
January 30, 2025
Reply from Hays Travel - Totnes
Good Morning Kim
Thankyou for taking the time to leave me such an amazing review, I appreciate it so much
I had a great time booking your cruise for you and cannot wait to hear all about it when you get back
Best Regards
Russ
Agents are all very helpful.
Agents are all very helpful.
They are my first thought when booking a holiday.
No pressure.
January 9, 2025
Reply from Hays Travel - Totnes
Good Afternoon,
Thank you for taking the time out of your day to leave us a review. It was pleasure to be able to book your cruise.
Georgia
Warm welcome
Warm welcome, and efficeint service, member of staff very helpful and patient and was able to access all the resources needed easily
January 7, 2025
Reply from Hays Travel - Totnes
Thank You for taking the time to leave Danielle such a great review, It is very much appreciated
We are glad you had a great experience and we are all looking forward to hearing all about your holiday when you get back
Best Regards
Russ
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