I received exceptional service from Hannah at Totnes. She went to considerable lengths with my initial plan for a trip to Canada ; when that fell through (no fault of hers) she displayed an equally fr... See more
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We received a friendly welcome, were attended to immediately and all our initial enquiries were answered. We declined a follow up call from them and this was respected. We went away to consider our ch... See more
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We went to Hays Travel, Totnes, to discuss a possible holiday abroad. Danielle was extremely helpful. we had curtain requirements as we wanted a local airport and also a quiet destination. After a sho... See more
Company replied
Russell & Danielle (Totnes Branch) were extremely helpful in helping us to choose our second Cruise with Hays Travel. They went through several options which was really helpful when it came to decidin... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Fore Street, TQ9 5RU, Totnes, United Kingdom
- 01803 865012
4.9
Excellent
235 reviews
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Reply from Hays Travel - Totnes
Thankyou for the amazing review it was our pleasure to look after you whilst you were in store
We hope you are excited for your cruise and we cannot wait to hear all about it
Best Regards
Russ
Very friendly staff Livi and Georgina…
Very friendly staff Livi and Georgina sorted our holiday with no problems
January 4, 2025
Reply from Hays Travel - Totnes
Good Morning and thankyou for taking the time to leave us such a great review
Im glad you had a great experience in store and that Liv and Georgia were able to get your cruise booked for you
We cannot wait to hear all about it when you get back
Best Regards
Russ
Reply from Hays Travel - Totnes
Thank you for taking the time to leave us such a great review and also for the amazing phone call we had earlier to praise the staff that worked when you were here, We really do appreciate you booking with us and we are glad that you had a great experience
Best Regards
Russ
First class assistance to arrange the…
First class assistance to arrange the hoiday we required.
December 18, 2024
Reply from Hays Travel - Totnes
Thank you for taking the time to leave leave such a great review
Georgia loved helping you to arrange your holiday and we cannot wait to hear all about it on your return
Best Regards
Russ
Immediate attention
Immediate attention. Holiday booked and paid for in 30 minutes. Very friendly helpful service. We did not feel rushed.
December 12, 2024
Reply from Hays Travel - Totnes
Thank you for taking the time to leave us such a lovely review
We hope you have an amazing holiday in the Canary islands and we look forward to hearing all about it on your return
Best Regards
Russell
Helpful and knowledgeable
December 4, 2024
Reply from Hays Travel - Totnes
Good Afternoon,
Thank you for taking the time to review us. It was a pleasure to be able to book your holiday.
Warm Regards,
Georgia
Excellent service
November 23, 2024
Reply from Hays Travel - Totnes
Thank you for taking the time to leave us a review
We all hope you have an amazing time in Toronto and we look forward to hearing all about it on your return
Best Regards
Russ
Reply from Hays Travel - Totnes
Good Morning,
Thank you for taking the time to review us!
We hope you have a wonderful time.
Regards,
Georgia
First class service from Russ at Hays…
First class service from Russ at Hays Travel, Totnes. Thank you.
October 29, 2024
Reply from Hays Travel - Totnes
Its always a pleasure to book your holidays for you and i bet you cannot wait to spend Christmas somewhere a little but warmer than the UK
Thank you as always for taking the time to leave me such a great review
Best Regards
Russ
Thank you to Liv and Georgia at Hays…
Thank you to Liv and Georgia at Hays Totnes. Communication was great.
October 17, 2024
Reply from Hays Travel - Totnes
Thank you for your excellent feedback and for taking the time to rate us excellent
We all hope you have the very best holiday
Best Regards
Russ
Booking a holiday with my friend
Booking a holiday with my friend, she was in the shop and I was on the phone. Georgia was really helpful and efficient. Thank you so much. A holiday made easy 😃👋
October 20, 2024
Reply from Hays Travel - Totnes
Thank you so much for taking the time to leave us a review
It was our pleasure to book your holiday for you and cannot wait to hear all about it when you get back
Best Regards
Russ
The staff in your Totnes office are…
The staff in your Totnes office are fantastic, always friendly and very efficient. We had a few issues with our booking - not of their making - the sorted it all out with patience and good humour. We recommend them.
September 25, 2024
Reply from Hays Travel - Totnes
Thank you for your second booking with is this year :) :)
We are all grateful for the amazing review and would like to thank you for taking the time to leave it.
We all hope you have the best break,
As always Best Regards Russ
I found the staff to be very helpful…
I found the staff to be very helpful and they all seemed very happy in their work which is a rarity these days!! I will be back in the future to book another holiday. Keep up the good work team Totnes
October 2, 2024
Reply from Hays Travel - Totnes
We are so happy to hear you had such a great Visit to our branch and would love to thank you for leaving such amazing feedback.
We look forward to seeing you again the the near Future and we cannot wait to hear all about your holiday when you get back.
All the team at Hays Travel Totnes
Helpful staff. Clear explanations of holiday choices
Patient and helpful staff member. Detailed explanations of holiday choice. Clarity re process/what will come out following booking,
September 10, 2024
Reply from Hays Travel - Totnes
Thankyou for your great feedback and taking the time to leave us a review.
Prior to booking we were in contact…
Prior to booking we were in contact with Hays waiting for dates etc. They kept us informed throughout and liaised with the holiday provider to ensure we got the holiday we wanted on the dates we wanted. As soon as it was available it was booked.
September 8, 2024
Reply from Hays Travel - Totnes
Thankyou for leaving us such a great Review
First time using Hays travel
First time using Hays travel, dealt with Russ who was a delight to deal with, he is very informative and knowledgeable about the various locations. As a result we off to Greece ….. happy days !
September 1, 2024
Reply from Hays Travel - Totnes
Thankyou for leaving us such a great review, It was a pleasure to work with you to get your holiday to Greece all booked
Reply from Hays Travel - Totnes
Thankyou for such a great review, We are glad to hear your booking with us was so easy
Reply from Hays Travel - Totnes
Thank you for taking the time to review us!
We hope you have a wonderful holiday!
Regards,
Georgia
We are always happy with our experience…
We are always happy with our experience with Hays Travel Totnes. Georgia has been really helpful & professional, answering our questions. She also checked that we were totally happy with all the details before we booked our holiday.
August 16, 2024
Unprompted review
Reply from Hays Travel - Totnes
Hello,
Thank you for your kind review! It was my pleasure to be able to book your holiday.
We hope you have a wonderful time.
Georgia
Georgia was really helpful
Georgia was really helpful. Listened to what I wanted and helped me achieve it. She was polite, friendly, listened carefully, carefully explained everything. Checked when she wasn't sure. Really pleased with the service.
August 12, 2024
Reply from Hays Travel - Totnes
Hello,
Thank you for your kind review! It was a pleasure booking your holiday for you.
We hope you have the best time on holiday.
Warm Regards,
Georgia
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