5/5 Stars – Great Service! We couldn’t be happier with the service we received. Our travel agent was very helpful, attentive, and took all the stress out of our research and planning . She listened... See more
Company replied
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Everyone at Hays in Ulverston is always so helpful and friendly. Grace has been amazing, gathering and providing prices, different options and patient when answering all my questions. Fantastic cu... See more
Our visit went smoothly owing to the competence of the staff manager Caitlin who served us and booked our holiday and hotel for us.She had now three other members of staff in the office which was good... See more
Kaitlyn, the newly promoted Assistant Manager was an excellent holiday agent to request a small break for us to take the two teenage boys on. After a long search she came up with the most acceptable h... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Market St, LA12 7LR, Ulverston, United Kingdom
- 01229346020
4.9
Excellent
271 reviews
Asks customers to review
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Grace has been fantastic
Everyone at Hays in Ulverston is always so helpful and friendly.
Grace has been amazing, gathering and providing prices, different options and patient when answering all my questions.
Fantastic customer service. Thank you
August 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Holiday booking
The lady listened to what we wanted and was happy to search to find this and listen to us discuss and agree what we wanted
August 27, 2026
Reply from Hays Travel - Ulverston
Thank you for your lovely review and thank you so much for booking with us!
Thanks, Ruby & Team Ulverston
5/5 Stars Great service
5/5 Stars – Great Service!
We couldn’t be happier with the service we received. Our travel agent was very helpful, attentive, and took all the stress out of our research and planning . She listened carefully to what we were looking for and found us a choice of perfect holidays within our budget. Great communication between us. We’ll definitely be booking with them again and highly recommend their expertise to anyone looking for a hassle-free trip!
August 20, 2026
Reply from Hays Travel - Ulverston
Thank you so much for your lovely review and thank you for booking with us! It was a pleasure to find the right holiday for you both.
Thanks, Ruby & Team Ulverston
The ladies were very helpful going out…
The ladies were very helpful going out of the way to get great deals that suit our budget,Nothing was to much for them
August 4, 2026
Reply from Hays Travel - Ulverston
Thank you for your positive feedback Sean! It was a pleasure assisting you and I hope you have a lovely trip. Thanks again, Grace & The Ulverston Team!
Taking the stress out of sourcing a holiday definitely will be using them again
From entering the shop the assistant manager grace put us at our ease and found 3 potential holiday locations .We had spend days trawling the internet but had not been able to secure a holiday. But within 45 minutes we had selected a holiday and grace had arranged for airport parking taken details of passports and arranged to have a call to arrange a time and day to collect all the paperwork flight tickets and holiday vouchers . A one stop place to have a great holiday experience.We will definitely be using them again
August 9, 2026
Reply from Hays Travel - Ulverston
Thankyou for your very kind review!
It was my pleasure to get your trip booked.
I look forward to hearing all about it!
Thanks again for booking with us.
Kind Regards
Grace & Team Ulverston
Fantastic service
Fantastic service, as always from the girls, at the Ulverston branch. They’re a credit to Hays and the travel industry.
August 9, 2026
Reply from Hays Travel - Ulverston
Thank you for your lovely review and thank you for booking with us!
Thanks, Team Ulverston
It was the first time we’ve booked with…
It was the first time we’ve booked with Hays Travel, and found the service was excellent.
We dealt with Ruby twice, and she was most informative,and dealt with everything very efficiently.
August 8, 2026
Reply from Hays Travel - Ulverston
Thank you for your lovely review and thank you so much for booking with us!
Thanks, Ruby & Team Ulverston
Reply from Hays Travel - Ulverston
Thank you for your kind review!
Thanks again for booking with us :)
Grace & Team Ulverston
Very knowledgeable about travel…
Very knowledgeable about travel insurance and was able to advise us so we could get a policy to fit our holiday needs.
July 28, 2026
Reply from Hays Travel - Ulverston
Thank you for your very kind review!
It was my pleasure to get this all sorted for you :)
Thanks again for booking with us.
Grace & Team Ulverston
Friendly staff
As always, great friendly staff who are happy to help you get your perfect holiday at a great price
July 17, 2026
Reply from Hays Travel - Ulverston
Thank you for your positive feedback Joanne! It was a pleasure assisting you and I hope you have a lovely trip. Thanks, Grace & The Ulverston Team :)
Hays Travel Ulverston
The young lady was very friendly and knowledgeable and we booked the holiday we wanted without any problems,
July 17, 2026
Reply from Hays Travel - Ulverston
Thank you for your very kind review!
It was my Pleasure to book your upcoming trip!
Thanks again for booking with us!
Kind Regards
Grace & Team Ulverston
Reply from Hays Travel - Ulverston
Thank you for kind review.
It was our pleasure to book your holiday!
Thanks again for booking with us :)
Grace & Team Ulverston
Reply from Hays Travel - Ulverston
Thank you for your lovely review and thank you so much for booking with us!
Thanks, Team Ulverston
Ruby was excellent
Ruby was excellent, nothing was too much trouble and she seemed very knowledgeable with the systems, explained everything clearly and was polite and friendly.
June 24, 2026
Reply from Hays Travel - Ulverston
Thank you for the lovely review and thank you for booking with us!
Thanks, Ruby & Team Ulverston
Reply from Hays Travel - Ulverston
Thank you so much for your positive feedback Sue! It was a pleasure assisting you and I can not wait to hear all about your trip! Thanks, Grace & The Ulverston team :)
Our visit went smoothly owing to the…
Our visit went smoothly owing to the competence of the staff manager Caitlin who served us and booked our holiday and hotel for us.She had now three other members of staff in the office which was good as there has often been just one at previous visits.Caitlin always tries to assist my friend and I as we are both old ladies with limited knowledge of computers etc.If rest of staff modelled on her you won’t go wrong.
June 12, 2026
Excellent experience with Ruby my personal travel agent, hassle free and customer care of excellence
Excellent customer care, excellent communication, would recommend to everyone accross the UK and worldwide.
May 13, 2026
Reply from Hays Travel - Ulverston
Thank you so much for your positive feedback Emma! We hope you have a lovely trip :) Thanks, The Ulverston team!
Grace was really helpful and booked our…
Grace was really helpful and booked our perfect first time cruise..She went through everything step by step overall an excellent customer experience
May 16, 2026
Reply from Hays Travel - Ulverston
Thank you for your lovely review!
We hope you have the most amazing time on your cruise!
Thanks again for booking with us!
Grace & Team Ulverston :)
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