5/5 Stars – Great Service! We couldn’t be happier with the service we received. Our travel agent was very helpful, attentive, and took all the stress out of our research and planning . She listened... See more
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From entering the shop the assistant manager grace put us at our ease and found 3 potential holiday locations .We had spend days trawling the internet but had not been able to secure a holiday. But wi... See more
Company replied
Our visit went smoothly owing to the competence of the staff manager Caitlin who served us and booked our holiday and hotel for us.She had now three other members of staff in the office which was good... See more
Kaitlyn, the newly promoted Assistant Manager was an excellent holiday agent to request a small break for us to take the two teenage boys on. After a long search she came up with the most acceptable h... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Market St, LA12 7LR, Ulverston, United Kingdom
- 01229346020
4.9
Excellent
270 reviews
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Helpful and friendly staff.
The staff were very friendly and extremely helpful. They were pleasant at every stage of the booking process and appreciated the fact that I was an elderly person who much preferred to speaking to someone to discuss options as opposed to an automated service.
May 14, 2026
Reply from Hays Travel - Ulverston
Thank you for the lovely review and thank you so much for booking with us, it was a pleasure to get your holiday sorted!
Thanks, Ruby & Team Ulverston
Your Ulverston office is excellent,all…
Your Ulverston office is excellent,all the staff are extremely helpful and friendly.
Caitlyn goes above and beyond to make sure you get exactly what you want.
May 7, 2026
Excellent service
Very smooth process for making our booking. Very friendly staff with nothing too much trouble. Thankyou for making it so easy.
May 3, 2026
Reply from Hays Travel - Ulverston
Thank you for the lovely review and thank you so much for booking with us!
Thanks, Ruby & Team Ulverston
Staff were very friendly and helpful…
Staff were very friendly and helpful and booking is so easy.
April 17, 2026
Very friendly staff
Very friendly staff, booking straight forward and clearly discussed with us our needs.
April 22, 2026
This is the 3rd or 4th time I have…
This is the 3rd or 4th time I have booked through Hays Travel, each time I have been lucky enough to get Caitlin Templeton to help me and book the holiday. She is absolutely fantastic. Nothing is too much trouble for her. She is patient, knowledgeable, and excellent at her job. Definitely a 5 star rating from me. Next time I need to book a holiday then definitely I will be asking for Caitlin again. Thank you.
March 30, 2026
Reply from Hays Travel - Ulverston
Thank you so much for your positive feedback John! It was a pleasure assisting you and I hope you have a lovely time. Thanks, Caitlin and the Ulverston team :)
Great staff
Very friendly answered all our questions. Showed us the resort on the screen. We only called in to enquire but Caitlin told us the information to check in will be sent to Leigh branch.
March 28, 2026
Reply from Hays Travel - Ulverston
Thank you for your positive feedback Paul! It was a pleasure assisting you and I hope you have a lovely trip! Thanks, Caitlin and the Ulverston team :)
Reply from Hays Travel - Ulverston
Thank you for the lovely review and thank you so much for booking with us!
Thanks, Ruby & Team Ulverston
Reply from Hays Travel - Ulverston
Thank you so much for your positive feedback Tony! It was a pleasure assisting you. Thanks, the Ulverston team :)
Grace and Caitlin went above and beyond…
Grace and Caitlin went above and beyond to help with our booking.
Would book with them again.
March 12, 2026
Reply from Hays Travel - Ulverston
Thank you for your kind review! Its always a pleasure booking your trips.
We look forward to hearing all about your holiday.
Thanks again for booking with us.
Grace & Team Ulverston :)
Grace from the hays office in Ulverston…
Grace from the hays office in Ulverston was fantastic
( as I have experienced when ever I have booked there as well as with the other staff ) she was busy with dealing with the crisis in Dubai & elsewhere. She explained what was going on and took my request for a fortnight on Saint Helena and phoned me back at home a few hours later with details. She was polite helpful & accurate even when under pressure, for which I thank her for. I have recommended Hays to others and will continue to do so.
March 3, 2026
Reply from Hays Travel - Ulverston
Thank you for your kind review! It was my pleasure to help you get this trip booked! Thank you for your patience! I cant wait to hear all about the trip.
Thanks again for booking with us!
Grace and team Ulverston
Ruby was excellent
Ruby was excellent. She sorted out a queston i had about a holiday already booked. She worked really hard to get us anouther good holiday booked. Sent us quotes very quickly.shes a very good member of staff and as always sorted stuff out that needed sorting.
February 28, 2026
Reply from Hays Travel - Ulverston
Thank you so much for booking with us and thank you for the lovely review!
Thanks, Ruby & Team Ulverston
Reply from Hays Travel - Ulverston
Thank you so much for your positive feedback Julie, it was a pleasure assisting you and I hope you have a lovely time! Thanks, Grace and the Ulverston team :)
Reply from Hays Travel - Ulverston
Thank you so much for the positive feedback Claude! It was a pleasure assisting you and I hope you have a lovely time. Thanks, Caitlin & The Ulverston team :)
Ruby was so good in finding the holiday…
Ruby was so good in finding the holiday I wanted at I good price
February 13, 2026
Reply from Hays Travel - Ulverston
Thank you for the lovely review and thank you so much for booking with us!
Thanks, Ruby & Team Ulverston
May school holidays trip …
Ruby helped us book our holiday love booking with a real person not online or over the phone
February 10, 2026
Reply from Hays Travel - Ulverston
Thank you so much for booking with us and thank you for the lovely review!
Thanks, Ruby & Team Ulverston
Grace was amazing
Grace was amazing, she gave us a few choices and was extremely helpful.
No pressure to book either. I was back the next day to book our holiday. Though Grace wasn’t in her colleague completed the booking for us.
We shall certainly be using Hays Travel again.
February 13, 2026
We trust Hays and Caitlin’s advice
We trust the information given and are grateful for the time & patience Caitlin has with us, to help us book the perfect holiday.
February 7, 2026
Reply from Hays Travel - Ulverston
Thank you for your positive feedback Jennifer! It was a pleasure assisting you and I hope you have a lovely trip! Thanks, Caitlin and the Ulverston team :)
Always make us feel welcome
Always make us feel welcome, very attentive and knowledgeable. Chloe always does a great job, thank you.
February 9, 2026
Reply from Hays Travel - Ulverston
Thank you so much for the positive feedback Lynne! It was a pleasure assisting you and I hope you have the best time! Thanks, Chloe & the Ulverston team :)
Gracie at the Ulverston office
Gracie at the Ulverston office, was really helpful. She listened to what we were looking for and found us exactly what we were looking for,making the decision making easier than I’d expected
February 8, 2026
Reply from Hays Travel - Ulverston
Thank you so much for your positive feedback! It was a pleasure assisting you and I hope you have a lovely time. Thanks, Grace & the Ulverston team :)
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