5/5 Stars – Great Service! We couldn’t be happier with the service we received. Our travel agent was very helpful, attentive, and took all the stress out of our research and planning . She listened... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From entering the shop the assistant manager grace put us at our ease and found 3 potential holiday locations .We had spend days trawling the internet but had not been able to secure a holiday. But wi... See more
Company replied
Our visit went smoothly owing to the competence of the staff manager Caitlin who served us and booked our holiday and hotel for us.She had now three other members of staff in the office which was good... See more
Kaitlyn, the newly promoted Assistant Manager was an excellent holiday agent to request a small break for us to take the two teenage boys on. After a long search she came up with the most acceptable h... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Market St, LA12 7LR, Ulverston, United Kingdom
- 01229346020
4.9
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Holiday in Jersey
We really enjoyed booking a holiday very pleasant staff and excellent service.
March 19, 2025
Reply from Hays Travel - Ulverston
Thank you for your lovely review and thank you so much for booking with us. We hope you have a lovely holiday!
Kind Regards, Team Ulverston
I gave my ideas for a holiday and was…
I gave my ideas for a holiday and was found a suitable location, ideal for my walking experience.
March 19, 2025
Reply from Hays Travel - Ulverston
Thank you for your review and thank you for booking with us. We hope you have a lovely time!
Thanks, Team Ulverston
Fantastic service
Ruby was fantastic, and found a holiday for us, after we gave her a very broad scope (we basically had no idea what we wanted). Nothing was too much trouble. She promised us a phone call on the Monday and kept her promise. Will deffo go back next time we need a holiday.
March 18, 2025
Reply from Hays Travel - Ulverston
Thank you for the lovely review and thank you so much for booking with us, it was a pleasure to find the perfect holiday for you!
Kind Regards Ruby & Team Ulverston
Flight to o Canada
When looking for a flight to Canada I found Grace to be very helpful. I gave her the dates and what I wanted to do and she contacted me within a couple of hours with some options. These were not quite right for me so she then found the perfect itinerary.She then made booking very easy.
March 16, 2025
Reply from Hays Travel - Ulverston
Thank you for your lovely review Susan! It was my pleasure to help you! Thanks again for booking with us! I hope you have the best time on your trip.
Thankyou
Grace & Team Ulverston
Really helpful
Really helpful, efficient and supportive service. I think I just needed to get help to get something booked.
March 6, 2025
Reply from Hays Travel - Ulverston
Thank you for the lovely review and thank you for booking with us! I hope you have a lovely time
Kind Regards
Ruby & Team Ulverston
Extremely helpful - taking all the stress away!
Grace at Hayes Ulverston was extremely helpful. Grace listened to all of my requests and took them all into consideration. I liked that Grace checked on the ‘leading price’ before she went away to check on prices so that I wasn’t disappointed when she came back with some quotes - I’ve never had this before so it makes of a much better experience than in the past. Grace found several great deals, all within budget. Totally took all my stress away of booking a trip! I will certainly be going back to Grace/Hayes Ulverston in the future!
March 13, 2025
Reply from Hays Travel - Ulverston
Thank you for your very kind review! It was my pleasure! I hope you have the best trip! Thanks Again for booking with us! Grace & Team Ulverston
Reply from Hays Travel - Ulverston
Thank you for your kind review. It is our pleasure, Have a great Holiday.
Ruby & Team Ulverston
Fabulous experience
Grace was fabulous in helping us find our honeymoon, we couldn’t be happier, thank you 😊
March 4, 2025
Reply from Hays Travel - Ulverston
Thank you for your review! It was my pleasure and I cant wait to hear all about your honey moon. Thanks again for booking with us!
Grace & Team Ulverston x
Excellent advice and service as usual
Excellent advice and service as usual. Now looking forward to out next adventure 😍
March 8, 2025
Reply from Hays Travel - Ulverston
It's always a pleasure serving both of you! Hope you have the best time and thank you for booking with us again!
Thanks,
Caitlin and Team Ulverston
Helpful
For a few years now we have visited the shop and made sure we have dealt with the same lady! We are sometimes unsure of a destination but we give a brief overview of what we are looking for and she never fails to deliver!
She is so lovely and is a credit to the company!
February 25, 2025
Reply from Hays Travel - Ulverston
Thank you for always booking with us! And thank you for your lovely review, it's always a pleasure assisting you and I hope you both have the best time!
Thanks again! :)
Caitlin and Team Ulverston
Excellent service from Ulverston team again.
Ruby looked after my booking this time. All sorted & booked within an hour. Usual excellent service from the Ulverston team.
Five stars again.
February 1, 2025
Reply from Hays Travel - Ulverston
Thank you for the lovely review and thank you so much for booking with us! I hope you have a lovely time.
Kind Regards
Ruby & Team Ulverston
Makes me smile
Excellent service, so helpful and friendly. Would recommend to others.
February 11, 2025
Reply from Hays Travel - Ulverston
Thank you for your lovely review! It was my pleasure to help with your booking!
We Hope you have the best trip!
Thanks again for booking with us.
Grace and Team Ulverston
Friendly staff
Friendly staff, listened to what we wanted with good knowledge of the destination. Came up with a great deal
February 9, 2025
Reply from Hays Travel - Ulverston
Than you for your review! It was my pleasure! Thank you for booking with us! I cant wait to hear all about your trip.
Thanks Grace & Team Ulverston
Friendly helpful staff
January 31, 2025
Reply from Hays Travel - Ulverston
Thanks for your review! and thank you again for booking with us!
I hope you have the best time!
Thanks
Caitlin and Team Ulverston
Great communication from Ruby and…
Great communication from Ruby and plenty of knowledge and information, couldn't be happier with the service throughout the booking process.
Thanks
February 5, 2025
Reply from Hays Travel - Ulverston
Hi Gary, Thanks for your lovely review and thank you for booking with us!
Thanks
Ruby & Team Ulverston
Warm and friendly atmosphere
Warm and friendly atmosphere. Nothing was too much trouble for Caitlin, her advice and knowledge helped us to pick the holiday that suited our needs. All the ladies in the shop were friendly and made us feel at ease. I would recommend them to anyone wanting to book a holiday.
February 1, 2025
Reply from Hays Travel - Ulverston
Thank you for booking with us! We really appreciate your positive feedback, it was a pleasure assisting you with your holiday needs and I hope you both have the best time!
We can't wait to hear all about it,
Thanks again!
Caitlin and Team Ulverston
Great atmosphere in the shop
Great atmosphere in the shop, Caitlin always looks after us, all staff are welcoming.
January 31, 2025
Reply from Hays Travel - Ulverston
Thank you for your lovely review!
And thank you for booking with us again, it's always a pleasure serving you!
Thanks again
Caitlin and Team Ulverston
Both the Two staff in the shop were…
Both the Two staff in the shop were excellent and new exactly what to do with our holiday cruise requests.
January 12, 2025
Reply from Hays Travel - Ulverston
Thankyou for your lovely review! It was my pleasure to help you with your trip!
Thanks so much for booking with us! :)
From Grace & team Ulverston
Happy Customer
We hadn't booked a holiday abroad for some years but Caitlin made the process so easy. She seemed to know exactly what we wanted and we're very pleased with our booking. Would definitely recommend Hays travel. Happy customer
January 11, 2025
Reply from Hays Travel - Ulverston
Thank you for your lovely review and thank you for booking with us!
It was a pleasure assisting you and I hope you both have the best time!
Thanks again!
Caitlin and Team Ulverston :)
Excellent young lady and lovely staff
Excellent young lady and lovely staff
Very helpful will definitely be back
December 20, 2024
Reply from Hays Travel - Ulverston
Thank you for booking with me, I hope you have a great time and see you again soon!
Grace & Team Ulverston
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.