Hays travel as usual the staff were very friendly and helpful making sure that we got the best deal possible. Laurie was brilliant and made sure that we were happy with our booking. Laurie and one of... See more
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Every time i book holidays here i get first class service from friendly helpful staff who take time to make sure everything is correct, nothing is too much trouble. Amelia dealt with my enquiries an... See more
Company replied
All the girls at Hays Travel are brilliant, nothing is too much trouble. Thank you Amelia for booking my holiday again
Company replied
Booking our first family holiday abroad was made incredibly easy by your wonderful team. Amelia couldn't be any more helpful of she tried and she was is really knowledgeable about different things and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Park Street, WS1 1LY, Walsall, United Kingdom
- 01922898705
4.9
Excellent
712 reviews
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Reply from Hays Travel - Walsall
We appreciate you recommending our services and are so happy to hear that you have found our team helpful. Amelia :)
Shannon is fab
Shannon was absolutely amazing. Her customer service goes above and beyond.
Thank you Shannon.
March 8, 2026
Reply from Hays Travel - Walsall
Sharon ,
We are so happy to hear that you had such a positive experience with our team, and we appreciate you taking the time to leave us this feedback.
Walsall, Hays Travel
Reply from Hays Travel - Walsall
Thank you for your lovely feedback, we are glad you had a positive experience in store with us. Amelia :)
Reply from Hays Travel - Walsall
Thank you, we are very happy to hear you only use us and trust us with your holiday. Have a wonderful time. Lydia :)
Lovely ladies and very helpful
Lovely ladies and very helpful. Always book at Walsall branch
March 3, 2026
Reply from Hays Travel - Walsall
J Doey,
We are so happy to hear that you find our team helpful. Thank you for booking with our Walsall branch, it means a lot to us.
Walsall, Hays Travel
I couldn't be more happy
I couldn't be more happy , I needed help to keep my booking a close guarded secret & that is definitely what I got from the lovely Laurie in the Walsall branch 😊
February 28, 2026
Reply from Hays Travel - Walsall
Tracey,
We're happy to hear that we provided you with a positive experience! We appreciate your kind words and are so glad we could assist with your booking needs.
Laurie
Walsall, Hays Travel
Above and beyond
Always a great experience in hays travel walsall the girls go out of their way to make everything as straight forward as possible and help you out as much as possible
We had a holiday in our mind and Amelia got it all sorted and booked for us
Now can't wait till may for the sunshine
February 28, 2026
Reply from Hays Travel - Walsall
We're happy to hear that you had a great experience with us! It's wonderful to know that our team made everything straightforward for you. We hope you enjoy your sunshine holiday in May!
Walsall, Hays Travel
Hays travel Walsall
Hays travel Walsall
We were attended to by Amelia
She searched for the cruise which suited us
She answered all the questions we had and did not rush us at any point
February 25, 2026
Reply from Hays Travel - Walsall
Balwinder sandher ,
We appreciate you taking the time to share your experience with us. We're so glad that you felt supported in finding the cruise that suited you best.
Walsall, Hays Travel
Reply from Hays Travel - Walsall
Roy Watson,
We appreciate you taking the time to leave us such a lovely review; we are so happy to have helped you book your holiday.
Walsall, Hays Travel
Very professional
Very professional. Group booking made very easy for me. Everything worked out and explained. Booked 3 times with the young lady and exceptional service given each time.
February 25, 2026
Reply from Hays Travel - Walsall
We appreciate you sharing your experience with us. We're so glad the group booking process was easy for you and that you were happy with the service provided each time.
Walsall, Hays Travel
Our experience was amazing
Our experience was amazing, as it always is at Hays Walsall, Lydia was a lovely young lady, pleasant and professional. Not pushy and made sure we were happy with our booked holiday.
February 25, 2026
Reply from Hays Travel - Walsall
Thank you so much, we are glad you had such a positive experience in store with us today, have a wonderful holiday. Lydia :)
Reply from Hays Travel - Walsall
Thank you for your kind words, we really appreciate your feedback, have a wonderful holiday. Amelia :)
Lydia was very friendly and helpful…
Lydia was very friendly and helpful would definitely come back and book a holiday with Lydia at Hayes travel
February 13, 2026
Reply from Hays Travel - Walsall
We're happy to hear that you found our team member friendly and helpful. We appreciate your feedback and look forward to booking your next holiday.
Walsall, Hays Travel
Excellent and efficient service Amelia…
Excellent and efficient service Amelia was polite and patient throughout our interactions and she helped me bag a that batgain holiday
February 20, 2026
Reply from Hays Travel - Walsall
We appreciate you sharing your experience. We're so glad to hear that our team member was polite and patient and that you secured a great holiday deal!
Walsall, Hays Travel
The service we received as soon as we…
The service we received as soon as we walked in was wonderful. Lydia was amazing she took her time and explained everything we needed to know, she took time to answer all our questions we didn’t feel rushed at all.
February 19, 2026
Reply from Hays Travel - Walsall
We appreciate you taking the time to leave us such a complimentary review. It's wonderful to hear that you felt supported and informed during your visit. We hope to see you again soon.
Walsall, Hays Travel
My needs were listened to and fulfilled
My needs were listened to by a friendly and polite lady, and she arranged everything for me.
February 18, 2026
Reply from Hays Travel - Walsall
We appreciate you taking the time to leave us a review, and we are so happy to hear that we met your needs in arranging everything for you.
Walsall, Hays Travel
The Walsall Hays Staff
The Walsall Hays Staff, especially 'Shannon' are very highly experienced. Shannon takes great care of my Assisted Travel needs.
I,ve always booked my holidays with Shannon, even back when the Walsall, Park St branch was Thomas Cook.
The poor girl was wearing her ' Tens ' Machine, in pain from Sciatica, she is a loyal employee, As a person with an broken spine, and lots of Pain M ment personal experience, she thanked me for informing her, the right way to get professional help, to assist her health and mobility.
February 15, 2026
Reply from Hays Travel - Walsall
Valerie June Upton,
We appreciate you taking the time to share your kind words regarding our Walsall team. It's great to hear that you've consistently received excellent support for your travel needs and that our team member's expertise has been so helpful to you. We're grateful for your recognition.
Walsall, Hays Travel
Reply from Hays Travel - Walsall
We appreciate you taking the time to share your experience, and we're so glad we could be helpful to you!
Walsall, Hays Travel
Lauren (not to sure)…
The young lady that helped me was lovely. Done all she could to get me the best deal. Even made extra phone call to help with transfers. She is an absolute credit to Hays. I believe her name is Lauren. Big thank you for all your help and advice
February 13, 2026
Reply from Hays Travel - Walsall
Thank you for your feedback, we are glad you had this positive experience in store and we could find you what you were looking for, have a wonderful time. Laurie :)
Reply from Hays Travel - Walsall
We appreciate you taking the time to leave us feedback; we are so glad we could be helpful and friendly for many years!
Hays Travel
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