Courtney was outstanding AGAIN. We went in with lots of idea's of where we wanted to go and she took so much time and effort searching everything, showing us the resorts, advising us which of them wou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was our first experience going into a travel agent to book a holiday. We were met with a warm friendly atmosphere that helped us relax and enjoy the experience. Courtneigh helped us with our enq... See more
Company replied
Always a pleasure to visit Hays Travel Warminster to book or enquire about a holiday. They are all super friendly, professional and nothing is too much trouble. On this occasion Courtney helped us t... See more
Company replied
Courtney was really helpful and patient as we went through which cruises we were interested in. We have never booked via an agent before but would be happy to do so in the future. We are confident tha... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Three Horseshoes Mall, BA12 9BT, Warminster, United Kingdom
- 01985878581
4.9
Excellent
538 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good very good
January 30, 2026
Reply from Hays Travel - Warminster
Thankyou for the kind review Anthony :) We appreciate the feedback! - Team Warminster
Walking into Hays travel Warminster is…
Walking into Hays travel Warminster is like going to see family, they are warm friendly and efficient. They are very knowledgeable and give excellent advice when needed. I would recommend to Hays Travel without any hesitation to my friend and family
January 29, 2026
Reply from Hays Travel - Warminster
Thankyou so much Anthony for the lovely review! It's always lovely to see you and thankyou for the good luck card - it's really appreciated! - Liam :)
Excellent service
Excellent service, very knowledgeable and helpful. Go to me through the process that I need to do to book my holiday.
January 28, 2026
Reply from Hays Travel - Warminster
We're happy to hear that our team was knowledgeable and helpful as we guided you through your booking. Thank you for sharing your positive experience!
Hays Travel
Megan was super lovely dealing with…
Megan was super lovely dealing with myself and my VERY indecisive partner, she was knowledgeable with regards to areas and helped us get a great deal! The entire team were very friendly also! The only small issue and why it wasn’t a 5* was merely that we were there for over an hour and had not been offered a hot drink other than that it was a very easy experience!
January 25, 2026
Reply from Hays Travel - Warminster
We appreciate your feedback and are so glad to hear that our team was friendly and helpful in securing a great deal for you. Duly noted about the hot drink ! Thank you
Hays Travel are our go to every time
Hays Travel are our go to every time, Dale’s experience and knowledge is second to none. Cannot rate Hays Travel enough.
January 24, 2026
Reply from Hays Travel - Warminster
Thankyou so much for the kind review! Always appreciated :) - Team Warminster
Our Experience was great and…
Our Experience was great and outstanding at warminster hays travel.
We can not thank Dale ( branch manager enough) he was so helpful with booking our holiday, taking the time with us to find the best holiday for us both.
We will always give 5 stars to Dale.
January 23, 2026
Reply from Hays Travel - Warminster
Thankyou so much for the lovely review :) Lovely to see you guys again! - Liam :)
DALE ALWAYS GOES AND FIND ME THE …
DALE ALWAYS GOES AND FIND ME THE BEST DEAL THAT HE KNOWS THAT ISTHE VERYBEST ONE FOR ME AND EVERY TIME HE COMES UP WITH THE VERY BEST HOLIDAY THAT I HAVE EVERY TIME
January 20, 2026
Reply from Hays Travel - Warminster
We were so happy to be able to help book your next adventure ! Thank you for your kind words and for popping in to see us ! We will see you again very soon !
Excellent customer service
Always so helpful and everyone is so friendly and welcoming
January 21, 2026
Reply from Hays Travel - Warminster
Linda,
We appreciate you taking the time to leave us such a lovely review. It is always a pleasure to assist in any way we can.
Hays Travel Warminster
Friendly and professional
Liam was very friendly and professional. We explained what we would like help with and we were very happy with the package he put together for us at a very good price.
January 18, 2026
Reply from Hays Travel - Warminster
Hello, thank you very much for leaving us such a lovely review, we will pass on your kind words to Liam - Team Warminster :)
The lady couldn’t of been more helpful
The lady couldn’t of been more helpful, in helping us Choose the kind of holiday we wanted, and saying if we needed anymore help with anything to just pop in and see her
January 14, 2026
Reply from Hays Travel - Warminster
Thankyou so much about the kind words, we really appreciate it! I will make sure this gets passed on to Courtneigh :) - Team Warminster
We always have great service at Hays…
We always have great service at Hays thats why we go back every year to book our holiday. Both Megan’s at the Warminster branch are fantastic.
January 5, 2026
Reply from Hays Travel - Warminster
Thank you for your kind words! It was a pleasure helping you get your holiday sorted - Team Warminster :)
Excellent service from hays travel in…
Excellent service from hays travel in Warminster always at the end of the phone to answer your questions best company we have ever book with never disappointed
December 27, 2025
Reply from Hays Travel - Warminster
Hi Sarah! Thankyou for the lovely review - always great to see you :) - Liam
The staff where very friendly and…
The staff where very friendly and helpful with my enquiry.
December 28, 2025
Reply from Hays Travel - Warminster
Thank you for your kind words and for taking the time to leave us a review - Team Warminster :)
Liam, excelent
Liam, our newest contact at Warminster, was a very good ambassador for Hays and continued with the excellent service we have come to expect over the many years we have used them.
December 28, 2025
Reply from Hays Travel - Warminster
Thankyou for the lovely review, We Look forward to seeing you soon! :) - Team Warminster
We wouldn't go anywhere else
We wouldn't go anywhere else. Very happy with the helpful, friendly service provided at Warminster hays travel..
December 27, 2025
Reply from Hays Travel - Warminster
Thankyou for the lovely review, Tracy! Look forward to seeing you soon! :) - Team Warminster
Always so very helpful whenever we book…
Always so very helpful whenever we book a holiday. Really professional staff and very knowledgeable. Great experience.
December 21, 2025
Reply from Hays Travel - Warminster
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that you find our staff helpful, professional, and knowledgeable.
Great service holiday booked
Very happy with the service we had. Courtney was very helpful knowledgeable and nothing was to much trouble.
December 19, 2025
Reply from Hays Travel - Warminster
We appreciate you sharing your experience and are so happy to hear that our service met your needs with helpful and knowledgeable support.
The staff was excellent as usual
December 13, 2025
Reply from Hays Travel - Warminster
Thank you for your kind words :)
Reply from Hays Travel - Warminster
Thank you for your kind words :)
Reply from Hays Travel - Warminster
Hello, thank you very much for leaving us a 5* review, thanks for booking with us! - Team Warminster :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.