We aren't very good at booking holidays online so myself & my friend for the last two years have booked our holiday to Turkey at Hays Travel Our recent experience was as expected as good as last ye... See more
Company replied
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We aren't very good at booking holidays online so myself & my friend for the last two years have booked our holiday to Turkey at Hays Travel Our recent experience was as expected as good as last ye... See more
Company replied
Morag took on our booking for a group of 6 efficiently, grasping the complexities of the group quickly and making sure that all the individual needs were catered for with Mercury Holidays. Hopefully... See more
Company replied
Thank Ella Grace and Maddy at the Wellingborough branch with booking flights and a hotel to Lisbon. Plus transfers to the hotel. Both provided a great service. Pleased with the booking on flights serv... See more
Company replied
Diane really knows her stuff. We had spoke about cruises we were looking at before we came into the shop. We spent time making sure we were happy with our final choice, looking at other options. Paper... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
64 Swans Lane Swansgate Centre, NN8 1EU, Wellingborough, United Kingdom
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Reply from Hays Travel - Wellingborough
Hays are excellent travel agents. Morag has been very helpful, efficient and professional with sourcing our trip to Benidorm. With many requests for our ideal place to stay she came up trumps and quickly too.

Reply from Hays Travel - Wellingborough
We knew what we wanted and stacey was very knowledgeable about this and gave some very good tips

Reply from Hays Travel - Wellingborough
Very helpfull and no problem left unanswered. Prompt and efficient in every way and we left very pleased with the service, location of the shop is ideal so you can visit while doing other shopping

Reply from Hays Travel - Wellingborough
Staff are very friendly and efficient. Booking process was easy.
Service is excellent
As ever we were well looked after by Stacey and booked yet more holidays with her! 😁
I find the staff at Hays' Wellingborough branch friendly, helpful and very efficient. They have always made me feel welcone and valued as a customer and I always have confidence that they will advise and help me to find the perfect holiday for me. Thank you!

Reply from Hays Travel - Wellingborough
Always so helpful in arranging our holiday, nothing too much trouble for them, when dealing with our requirements

Reply from Hays Travel - Wellingborough
Chloe was fabulous, she was knowledgable and asked if unsure on something. Kept me updated as the process went on

Reply from Hays Travel - Wellingborough
Was very helpful and found us just what we wanted

Reply from Hays Travel - Wellingborough

Reply from Hays Travel - Wellingborough
I wanted a hotel with a pool that I could swim lengths in and Stacey from Wellingborough found me an Olympic pool, how cool is that.

Reply from Hays Travel - Wellingborough
Friendly helpful service searched for a family holiday to suit us it wasn't too much trouble to look for other places if ones id been shown didn't quite suit us. Great service all round

Reply from Hays Travel - Wellingborough
Stacey went above and beyond to get us the best price and by going into work on her day off to book our cruise as soon as it was released on release day .

Reply from Hays Travel - Wellingborough
Very helpful staff specially Angela and Morag went over all options and gave good advise made our overall experience very good

Reply from Hays Travel - Wellingborough
Professional friendly service with an easy booking process. Diane listened to our needs and took all of the stress out of booking our cruise. She is a real asset to your team.

Reply from Hays Travel - Wellingborough
Very friendly and helpful. A relaxed atmosphere but staff professional and efficient. Well done.

Reply from Hays Travel - Wellingborough
We have over the year gone to hays previously thomas cook. We find them reliable trustworthy, good on competitive prices. Also we regularly see an employer name Stacy such an happy helpful person.

Reply from Hays Travel - Wellingborough
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