Thank Ella Grace and Maddy at the Wellingborough branch with booking flights and a hotel to Lisbon. Plus transfers to the hotel. Both provided a great service. Pleased with the booking on flights serv... See more
Company replied
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Thank Ella Grace and Maddy at the Wellingborough branch with booking flights and a hotel to Lisbon. Plus transfers to the hotel. Both provided a great service. Pleased with the booking on flights serv... See more
Company replied
We aren't very good at booking holidays online so myself & my friend for the last two years have booked our holiday to Turkey at Hays Travel Our recent experience was as expected as good as last ye... See more
Company replied
Morag took on our booking for a group of 6 efficiently, grasping the complexities of the group quickly and making sure that all the individual needs were catered for with Mercury Holidays. Hopefully... See more
Company replied
Diane really knows her stuff. We had spoke about cruises we were looking at before we came into the shop. We spent time making sure we were happy with our final choice, looking at other options. Paper... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
64 Swans Lane Swansgate Centre, NN8 1EU, Wellingborough, United Kingdom
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Reply from Hays Travel - Wellingborough

Reply from Hays Travel - Wellingborough
Friendly staff always trying to get you the best price and the best advice on destination. Booked my holiday in the Wellingborough branch. All amazing and friendly staff.

Reply from Hays Travel - Wellingborough

Reply from Hays Travel - Wellingborough
Hi went into Hayes to get a quote for my holiday. The young woman was so nice and helpful, gave me so much information about the holiday.
I decided there and then to book it, once again the young woman was so good, the booking process did not take too long. The service was very good, my daughters are now booking their holidays through Hayes too.

Reply from Hays Travel - Wellingborough
Never fail to come out of Hays Travel Wellingborough with a smile on our face and feeling excited with our latest holiday . Thank you Stacey and Michelle for all your help and advice . 😀

Reply from Hays Travel - Wellingborough
Stacey was her usual helpful self she always serves us well

Reply from Hays Travel - Wellingborough
Always helpful, friendly service.
Makes the process of booking a holiday very easy & stress free.

Reply from Hays Travel - Wellingborough
The best place to book a holiday. The team are all so knowledgeable about the many different resorts and give honest advise on whether a hotel/resort will be a good match.
I loved the way they all worked as a team to book my trip and car parking and have a laugh with each other which makes you feel like your holiday is important to them. They so obviously enjoy working for Hays Travel and I wouldn’t go anywhere else.

Reply from Hays Travel - Wellingborough
Excellent positive attitude and many options discussed

Reply from Hays Travel - Wellingborough
Great service from Madie. She has the patience to put up with us. Too many questions hey but we love working with Hays Wellingborough. We keep coming back. Staff there are very friendly too.

Reply from Hays Travel - Wellingborough
So helpful and friendly, amazing service!
Stacey was the person who helped us, and she did a phenomenal job in informing us of our best options and what things meant when we didn't know what they were.
Other staff also seemed friendly.

Reply from Hays Travel - Wellingborough

Reply from Hays Travel - Wellingborough
Angela was extremely helpful and provided us with a holiday to the specifications we required.

Reply from Hays Travel - Wellingborough
I have a lot of friends who have used Hay's travel and have always been very happy with the service.

Reply from Hays Travel - Wellingborough

Reply from Hays Travel - Wellingborough
So patient and understanding really pleased with the service. Thank you

Reply from Hays Travel - Wellingborough
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