Hays Travel - Wellingborough Reviews 

896
TrustScore 5 out of 5

4.9

64 Swans Lane Swansgate Centre, NN8 1EU Wellingborough, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thank Ella Grace and Maddy at the Wellingborough branch with booking flights and a hotel to Lisbon. Plus transfers to the hotel. Both provided a great service. Pleased with the booking on flights serv... See more

Company replied

Rated 5 out of 5 stars

We aren't very good at booking holidays online so myself & my friend for the last two years have booked our holiday to Turkey at Hays Travel Our recent experience was as expected as good as last ye... See more

Company replied

Rated 5 out of 5 stars

Morag took on our booking for a group of 6 efficiently, grasping the complexities of the group quickly and making sure that all the individual needs were catered for with Mercury Holidays. Hopefully... See more

Company replied

Rated 5 out of 5 stars

Diane really knows her stuff. We had spoke about cruises we were looking at before we came into the shop. We spent time making sure we were happy with our final choice, looking at other options. Paper... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 64 Swans Lane Swansgate Centre, NN8 1EU, Wellingborough, United Kingdom

  • 01933593033

4.9

Excellent

TrustScore 5 out of 5

896 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(896)

117,661 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Holiday in Mauritius

My wife and I had been considering a trip back to Mauritius for some time but having got our finances in place we went and made enquiries. We explained what we wanted and where on the island we wished to stay. We were offered several options and before we could go home and discuss it my wife made the decision for us and paid our deposit. The young lad made it so easy and we can’t complain about the great service we experienced.
We have booked with them in the past and surely will again.

October 21, 2025
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for your kind feedback Mr Hughes. It was a pleasure to get your trip to Mauritius booked and we look forward to seeing you in branch again soon - Morag :)

Rated 5 out of 5 stars

Fantastic store

We all think that the Wellingborough branch of hays travel we're amazing, we got to the store at about 4:30pm and we were greeted with a lovely lady called morag and she was very nice to us, she went through all of the opinions of holidays that would suit us, went we decided on a hotel they had trouble with the booking, but she made us very assured that we will be able to book it.
The other staff were making their way home but 3 members of staff stayed back to help us.

February 28, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this lovely feedback. It was a pleasure to get your holiday plans in place for you and I'm sure you and your family will have a fantastic time in Lanzarote. Morag :)

Rated 5 out of 5 stars

Was very helpful and didn’t try to sell…

Was very helpful and didn’t try to sell us an expensive holiday

February 20, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this kind. review. It was my pleasure to help get your holiday plans to Lanzarote in place. I'm sure you will have a fantastic time. Angela :)

Rated 5 out of 5 stars

Fab customer service

We told Maddie exactly what we were looking for and she found us the perfect holiday at a great price, she talked us through everything we needed to know, will definitely book all my holidays in the future through Hays travel.

February 23, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving me this lovely review Mrs Whatley, you will have such a great time in Fuerteventura! We look forward to seeing you in store again for future holidays :) - Maddie

Rated 5 out of 5 stars

Really reliable and helpful

Found deals for me. Matched price I had quoted online. Whole package sorted in one go. Friendly, helpful staff

February 15, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this great review. I am so pleased that we managed to get you booked and I'm sure you will have a great time on the cruise. Angela :)

Rated 5 out of 5 stars

Quick and Efficient service

My enquiry was dealt with quickly and efficiently. Staff were very friendly and helpful and we got a great deal on the dates we wanted.

February 14, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this feedback Mrs Keen! It was great to get you and your family booked to Rhodes! :) Thank you for your booking - Ellagrace :)

Rated 5 out of 5 stars

Easy friendly way to book holiday

Planning a summer beach holiday with my daughter and looking online was overwhelming at times, decided to visit in store and see what options they had. Found a really good beach front hotel in Spain within budget and upgraded the food. We got 100 off as there was a promo. All so easy just like chatting with a friend about booking a holiday, lovely staff.

February 22, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving this feedback Ms McAllister! :) it was a pleasure getting your holiday to Spain booked and we can't wait to hear all about it! Thank you for your booking :) - Ellagrace

Rated 5 out of 5 stars

Had a great experience

Had a good experience when myself and family members visited Hays travel to book a cruise. Had not used a travel agent for many years and found the friendly staff to be very helpful and informative. They listened to us and at one point, three advisers were looking for available cabins and managed to find just what we needed. Nothing was too much trouble and I would definitely recommend to friends.

January 31, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Hello Mrs Trout, thank you so much for leaving me this kind review, and it is fantastic to hear that you was pleased with our service. I am glad we got your cruise plans secured for you, and we can't wait to hear about the amazing time you will have! - Maddie

Rated 5 out of 5 stars

Attention to budget and requirements

Attention to budget and requirements. Although I feel the balance payment was due a little early.

February 12, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Hello Wendy and thank you for booking your holiday with me. I am looking forward to hearing all about Albania when you return. I will pass your comments on about the balance collection dates. Angela

Rated 5 out of 5 stars

diane who dealt with my enquiry was…

diane who dealt with my enquiry was knowledgeable helpful and polite ,, she found the holiday that suited my requirements

February 18, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this feedback :) it was a pleasure to get your holiday to Mauritius booked and we look forward to seeing you in store! :) - Diane

Rated 5 out of 5 stars

First time using Hays Travel.

First time using Hays Travel.
Very helpful staff, Morag looked after me .

February 17, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving this feedback Mrs Roe! I am so pleased we were able to get you booked on a lovely tour! :) It was pleasure getting you booked! Thank you - Morag :)

Rated 5 out of 5 stars

Highly recommend

Stacey helped us find the perfect package. We came in with no idea where to even look and she helped break down our requirements, showed a few suggestions and helped decide which one would be the most suitable. Would definitely recommend.
Thanks again!

February 16, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for your lovely comments and for booking with me at Hays Travel. You now have a lovely holiday to look forward to. Stacey 😊

Rated 5 out of 5 stars

Diane from the Wellingborough branch…

Diane from the Wellingborough branch helped us out amazingly as we hadn't been abroad for nearly 20 years&our 13 year old daughter had never been abroad so we went in with an idea of the type of holiday we wanted and realised it wasn't really what we wanted in the end so her knowledge and expertise helped us choose the right holiday as she suggested somewhere she'd been before with her family and advised us so much to do that suited our family better the 3 of us came out of the travel agents buzzing with excitement for our special holiday so i can't thank her enough...

February 14, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this great review. It was a pleasure to help get you holiday plans in place for you. I'm sure you and your family are going to have a fab time in Egypt. I'm excited for you all. Diane :)

Rated 5 out of 5 stars

We was served by an apprentice…

We was served by an apprentice colleague a young lady(sorry I can’t remember her name!) She was very friendly and helpful. I think she will be an asset to your company

January 22, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for your lovely comment, it was great meeting you and getting you booked. I look forward to seeing you again. - Ellagrace :)

Rated 5 out of 5 stars

Once In a Lifetime Trip

From the start Morag took on board all our requests for our once in a life time trip. She was very efficient and patience with us, as we had to keep changing the base, due to insufficient transport links. The trip was not going to plan but she persevered and we got our dream holiday booked. She went above and beyond especially working overtime. She is a credit to the company. This is our second holiday booked through Hays. It is the staff who make the company, as they are the foundations. Look forwarding to booking our holiday next year. We would thoroughly recommend Hays Travel to family and friends.

February 5, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you so much for taking the time to leave this feedback Mr and Mrs Anderson. I am so pleased I was able to help book your dream trip to America and I am glad we got here in the end!

I can't wait to hear all about it when you return! Thank you again! - Morag :)

Rated 5 out of 5 stars

Stacey has been amazing with talking us…

Stacey has been amazing with talking us through our next holiday. Stacey has been really welcoming. We have chosen a cruise to the Norwegian fiords. Stacey has given us alot of knowledge. We will definitely be booking with Stacey again. ⭐⭐ ⭐⭐⭐

February 8, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving this feedback Joanne! It was a pleasure getting your cruise booked and I am glad I could help :) - Stacey

Rated 5 out of 5 stars

Stacy was so helpful and made booking…

Stacy was so helpful and made booking our holiday stress free and easy.Thank you

February 6, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this feedback Mrs Wilson! It was great to get you booked to Gran Canaria! It was great to see you again! - Stacey :)

Rated 5 out of 5 stars
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this feedback Mrs Boxall! It was a pleasure to get your cruise back - Angela :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look