Thank Ella Grace and Maddy at the Wellingborough branch with booking flights and a hotel to Lisbon. Plus transfers to the hotel. Both provided a great service. Pleased with the booking on flights serv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Thank Ella Grace and Maddy at the Wellingborough branch with booking flights and a hotel to Lisbon. Plus transfers to the hotel. Both provided a great service. Pleased with the booking on flights serv... See more
Company replied
We aren't very good at booking holidays online so myself & my friend for the last two years have booked our holiday to Turkey at Hays Travel Our recent experience was as expected as good as last ye... See more
Company replied
Morag took on our booking for a group of 6 efficiently, grasping the complexities of the group quickly and making sure that all the individual needs were catered for with Mercury Holidays. Hopefully... See more
Company replied
Diane really knows her stuff. We had spoke about cruises we were looking at before we came into the shop. We spent time making sure we were happy with our final choice, looking at other options. Paper... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
64 Swans Lane Swansgate Centre, NN8 1EU, Wellingborough, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from Diane caswell at the Wellingborough branch
Swift booking and hassle free

Reply from Hays Travel - Wellingborough
My wife and I had been considering a trip back to Mauritius for some time but having got our finances in place we went and made enquiries. We explained what we wanted and where on the island we wished to stay. We were offered several options and before we could go home and discuss it my wife made the decision for us and paid our deposit. The young lad made it so easy and we can’t complain about the great service we experienced.
We have booked with them in the past and surely will again.

Reply from Hays Travel - Wellingborough
We all think that the Wellingborough branch of hays travel we're amazing, we got to the store at about 4:30pm and we were greeted with a lovely lady called morag and she was very nice to us, she went through all of the opinions of holidays that would suit us, went we decided on a hotel they had trouble with the booking, but she made us very assured that we will be able to book it.
The other staff were making their way home but 3 members of staff stayed back to help us.

Reply from Hays Travel - Wellingborough
Was very helpful and didn’t try to sell us an expensive holiday

Reply from Hays Travel - Wellingborough
We told Maddie exactly what we were looking for and she found us the perfect holiday at a great price, she talked us through everything we needed to know, will definitely book all my holidays in the future through Hays travel.

Reply from Hays Travel - Wellingborough
Found deals for me. Matched price I had quoted online. Whole package sorted in one go. Friendly, helpful staff

Reply from Hays Travel - Wellingborough
My enquiry was dealt with quickly and efficiently. Staff were very friendly and helpful and we got a great deal on the dates we wanted.

Reply from Hays Travel - Wellingborough
Planning a summer beach holiday with my daughter and looking online was overwhelming at times, decided to visit in store and see what options they had. Found a really good beach front hotel in Spain within budget and upgraded the food. We got 100 off as there was a promo. All so easy just like chatting with a friend about booking a holiday, lovely staff.

Reply from Hays Travel - Wellingborough
Had a good experience when myself and family members visited Hays travel to book a cruise. Had not used a travel agent for many years and found the friendly staff to be very helpful and informative. They listened to us and at one point, three advisers were looking for available cabins and managed to find just what we needed. Nothing was too much trouble and I would definitely recommend to friends.

Reply from Hays Travel - Wellingborough
Attention to budget and requirements. Although I feel the balance payment was due a little early.

Reply from Hays Travel - Wellingborough
diane who dealt with my enquiry was knowledgeable helpful and polite ,, she found the holiday that suited my requirements

Reply from Hays Travel - Wellingborough
First time using Hays Travel.
Very helpful staff, Morag looked after me .

Reply from Hays Travel - Wellingborough
Stacey helped us find the perfect package. We came in with no idea where to even look and she helped break down our requirements, showed a few suggestions and helped decide which one would be the most suitable. Would definitely recommend.
Thanks again!

Reply from Hays Travel - Wellingborough
Diane from the Wellingborough branch helped us out amazingly as we hadn't been abroad for nearly 20 years&our 13 year old daughter had never been abroad so we went in with an idea of the type of holiday we wanted and realised it wasn't really what we wanted in the end so her knowledge and expertise helped us choose the right holiday as she suggested somewhere she'd been before with her family and advised us so much to do that suited our family better the 3 of us came out of the travel agents buzzing with excitement for our special holiday so i can't thank her enough...

Reply from Hays Travel - Wellingborough
We was served by an apprentice colleague a young lady(sorry I can’t remember her name!) She was very friendly and helpful. I think she will be an asset to your company

Reply from Hays Travel - Wellingborough
From the start Morag took on board all our requests for our once in a life time trip. She was very efficient and patience with us, as we had to keep changing the base, due to insufficient transport links. The trip was not going to plan but she persevered and we got our dream holiday booked. She went above and beyond especially working overtime. She is a credit to the company. This is our second holiday booked through Hays. It is the staff who make the company, as they are the foundations. Look forwarding to booking our holiday next year. We would thoroughly recommend Hays Travel to family and friends.

Reply from Hays Travel - Wellingborough
Stacey has been amazing with talking us through our next holiday. Stacey has been really welcoming. We have chosen a cruise to the Norwegian fiords. Stacey has given us alot of knowledge. We will definitely be booking with Stacey again. ⭐⭐ ⭐⭐⭐

Reply from Hays Travel - Wellingborough
Stacy was so helpful and made booking our holiday stress free and easy.Thank you

Reply from Hays Travel - Wellingborough
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.