Thank Ella Grace and Maddy at the Wellingborough branch with booking flights and a hotel to Lisbon. Plus transfers to the hotel. Both provided a great service. Pleased with the booking on flights serv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Thank Ella Grace and Maddy at the Wellingborough branch with booking flights and a hotel to Lisbon. Plus transfers to the hotel. Both provided a great service. Pleased with the booking on flights serv... See more
Company replied
We aren't very good at booking holidays online so myself & my friend for the last two years have booked our holiday to Turkey at Hays Travel Our recent experience was as expected as good as last ye... See more
Company replied
Morag took on our booking for a group of 6 efficiently, grasping the complexities of the group quickly and making sure that all the individual needs were catered for with Mercury Holidays. Hopefully... See more
Company replied
Diane really knows her stuff. We had spoke about cruises we were looking at before we came into the shop. We spent time making sure we were happy with our final choice, looking at other options. Paper... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
64 Swans Lane Swansgate Centre, NN8 1EU, Wellingborough, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Morag was very helpful and gave me quotes for flights, accommodation and transfers for three destinations in one trip. Nothing was too much trouble for her. Angela was equally as helpful and kept me updated with the progress of my booking. Would highly recommend Hays Travel to friends and family.

Reply from Hays Travel - Wellingborough
The staff at the Wellingborough branch go above and beyond to make sure you get the best for your money. They are friendly and patient. Will definitely be using them again.

Reply from Hays Travel - Wellingborough
I contacted Hays Travel to take out their extremely good annual travel insurance policy to cover several holidays we are taking this year. Premium was very competitive as I am a 'senior' and hubby is much younger. Angela handled my query and arranged everything. Great policy and great service!

Reply from Hays Travel - Wellingborough
Hays travel agents have always been helpful and always have found me the best holiday,when you book with hays you know everything is included like transfers luggage which makes everything simple

Reply from Hays Travel - Wellingborough
The whole team at the Wellingborough branch have been superb, especially Morag and Angela. They searched high and low to find a holiday package that suited and made sure that the experiance was as smooth as possible. Despite me changing my mind on numerous occasions, they persevered and found me the perfect break.

Reply from Hays Travel - Wellingborough
Maddie took us through what we wanted and approximately how much we wished to spend and found the ideal resort etc

Reply from Hays Travel - Wellingborough
My experience was excellent from start to finish. I booked holidays to Cyprus (December 2024), Majorca, Spain (May 2025), and Hurghada (October 2025), and the entire process was smooth and well organised. Maddie was professional, efficient, and extremely helpful, ensuring everything was handled seamlessly with no issues at all.
The company delivers outstanding customer service with clear communication and attention to detail. They take the time to understand customer needs and provide tailored holiday options. Having a dedicated advisor like Maddie made the experience reliable, stress-free, and highly professional.

Reply from Hays Travel - Wellingborough
Diane took the time to find out what we were looking for and then looked at a wide range of offerings to make sure we got what we wanted.

Reply from Hays Travel - Wellingborough
The lady was most helpful and sorted us out a fabulous holiday

Reply from Hays Travel - Wellingborough
we had a lady called CHLOE, who was very good, and patient with us . she has helped us sort our holiday out for september.

Reply from Hays Travel - Wellingborough
Very easy to talk to very helpful , easy to book , the monthly payment plan very helpful

Reply from Hays Travel - Wellingborough
Amazing service. Really listened to our requirements. We were not certain where we wanted to go or how many people were going, but with time and patience, we walked out having booked another amazing holiday. :-)

Reply from Hays Travel - Wellingborough
We had a great experience in Hays travel booking our first cruise. Chloe was friendly, helpful and knowledgeable.
We had interaction and information from other staff members too which was really helpful.
A really nice atmosphere and we wouldn't hesitate to use Hays travel again for future holidays.

Reply from Hays Travel - Wellingborough

Reply from Hays Travel - Wellingborough
We gave our details of want we wanted and Hays sorted everything out for us we were so pleased with the outcome we have now booked our holiday to Australia so many thanks for all your help and friendliness 10/10

Reply from Hays Travel - Wellingborough
Booked a couple of short get aways with Ellagrace, who has been extremely helpful. Completely took the stress out of booking a holiday. Ellagrace gave plenty of options and recommendations.

Reply from Hays Travel - Wellingborough
As soon as we walked through the door the whole team greeted us with a smile (Rare these days .)Angela was exceptionally helpful and went to a lot of trouble to find what we were looking for . Also making sure we had all information including things like a card that we are now considering which we knew nothing about as well saying we could get our euros at the store,Angela made the experience easy and pleasant. What a lovely lady.

Reply from Hays Travel - Wellingborough

Reply from Hays Travel - Wellingborough
Morag was very helpful and professional with all of my questions, responding quickly to my queries.

Reply from Hays Travel - Wellingborough
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.