Hays Travel - Wellingborough Reviews 

896
TrustScore 5 out of 5

4.9

64 Swans Lane Swansgate Centre, NN8 1EU Wellingborough, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thank Ella Grace and Maddy at the Wellingborough branch with booking flights and a hotel to Lisbon. Plus transfers to the hotel. Both provided a great service. Pleased with the booking on flights serv... See more

Company replied

Rated 5 out of 5 stars

We aren't very good at booking holidays online so myself & my friend for the last two years have booked our holiday to Turkey at Hays Travel Our recent experience was as expected as good as last ye... See more

Company replied

Rated 5 out of 5 stars

Morag took on our booking for a group of 6 efficiently, grasping the complexities of the group quickly and making sure that all the individual needs were catered for with Mercury Holidays. Hopefully... See more

Company replied

Rated 5 out of 5 stars

Diane really knows her stuff. We had spoke about cruises we were looking at before we came into the shop. We spent time making sure we were happy with our final choice, looking at other options. Paper... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 64 Swans Lane Swansgate Centre, NN8 1EU, Wellingborough, United Kingdom

  • 01933593033

4.9

Excellent

TrustScore 5 out of 5

896 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(896)

117,661 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Service at Hays Wellingborough

Morag was very helpful and gave me quotes for flights, accommodation and transfers for three destinations in one trip. Nothing was too much trouble for her. Angela was equally as helpful and kept me updated with the progress of my booking. Would highly recommend Hays Travel to friends and family.

January 31, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this feedback Mrs Impraim. It was a pleasure to get your trip booked and how exciting to be visiting 3 destinations in one for a special birthday! We can't wait to hear all about it :) - Morag

Rated 5 out of 5 stars

The staff at the Wellingborough branch…

The staff at the Wellingborough branch go above and beyond to make sure you get the best for your money. They are friendly and patient. Will definitely be using them again.

January 21, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this kind review. It was a pleasure to help get your holiday plans in place. Stacey :)

Rated 5 out of 5 stars

Great policy and great service!

I contacted Hays Travel to take out their extremely good annual travel insurance policy to cover several holidays we are taking this year. Premium was very competitive as I am a 'senior' and hubby is much younger. Angela handled my query and arranged everything. Great policy and great service!

January 24, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you Kate for your comments. I am pleased we managed to get your annual policy booked and you are happy with the price. Now to look forward to your holidays. Angela

Rated 5 out of 5 stars

Hays travel agents are great

Hays travel agents have always been helpful and always have found me the best holiday,when you book with hays you know everything is included like transfers luggage which makes everything simple

February 1, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for your kind words. Can't wait to hear all about your adventure! :)

Kind Regrads
Chloe

Rated 5 out of 5 stars

The whole team at the Wellingborough…

The whole team at the Wellingborough branch have been superb, especially Morag and Angela. They searched high and low to find a holiday package that suited and made sure that the experiance was as smooth as possible. Despite me changing my mind on numerous occasions, they persevered and found me the perfect break.

February 1, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this feedback Mr Tai! I am glad we were able to find you the perfect holiday :) it's always a pleasure to see you both in store! Thank you Morag

Rated 5 out of 5 stars

Maddie took us through what we wanted…

Maddie took us through what we wanted and approximately how much we wished to spend and found the ideal resort etc

January 31, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving me some Feedback.
I am glad we got you booked. Maddie

Rated 5 out of 5 stars

My experience was excellent from start…

My experience was excellent from start to finish. I booked holidays to Cyprus (December 2024), Majorca, Spain (May 2025), and Hurghada (October 2025), and the entire process was smooth and well organised. Maddie was professional, efficient, and extremely helpful, ensuring everything was handled seamlessly with no issues at all.
The company delivers outstanding customer service with clear communication and attention to detail. They take the time to understand customer needs and provide tailored holiday options. Having a dedicated advisor like Maddie made the experience reliable, stress-free, and highly professional.

January 29, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Hi Mrs Mawoyo, thank you for leaving me this lovely review, it has been great to have your repeat custom and it is lovely having you visit our store for getting all of your amazing holidays booked! You will have a fantastic time in your upcoming holiday to Greece, and we hope to see you in our store for your future holidays :) - Many thanks, Maddie.

Rated 5 out of 5 stars

Great service

Diane took the time to find out what we were looking for and then looked at a wide range of offerings to make sure we got what we wanted.

January 21, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving me this kind review - Diane :)

Rated 5 out of 5 stars

The lady was most helpful and sorted us…

The lady was most helpful and sorted us out a fabulous holiday

January 14, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Sandra Newman,

I appreciate your kind words! I am are so happy to hear that I could help you arrange a fabulous holiday for you.

Can't wait to hear all about your amazing holiday!

Chloe

Rated 5 out of 5 stars

we had a lady called CHLOE

we had a lady called CHLOE, who was very good, and patient with us . she has helped us sort our holiday out for september.

January 27, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for your lovely comments. I am pleased Chloe managed to book your holiday for you. I hope you are looking forward to it.

Rated 5 out of 5 stars

Very easy to talk to very helpful

Very easy to talk to very helpful , easy to book , the monthly payment plan very helpful

January 25, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this feedback Mr Holmes. It was a pleasure to get your special holiday to the Maldives booked and we can't wait to hear all about it! :) - Morag

Rated 5 out of 5 stars

Amazing service

Amazing service. Really listened to our requirements. We were not certain where we wanted to go or how many people were going, but with time and patience, we walked out having booked another amazing holiday. :-)

January 24, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Tanya thank you for taking the time to leave this great review. It was lovely to see you both in the shop. I am so pleased we managed to find you the perfect family holiday and its going to be a great way to celebrate an 18th & 21st birthday. Stacey

Rated 5 out of 5 stars

Great cruise booking experience!

We had a great experience in Hays travel booking our first cruise. Chloe was friendly, helpful and knowledgeable.
We had interaction and information from other staff members too which was really helpful.
A really nice atmosphere and we wouldn't hesitate to use Hays travel again for future holidays.

January 21, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you so much for your feedback!

It was lovely booking your first cruise and I can't wait to hear all about it when you return.

Kind regards
Chloe

Rated 5 out of 5 stars

Customer Service

Professionally dealt with our cruise booking.

January 20, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving me this kind review :) I am glad we got your cruise booked for you! - Morag

Rated 5 out of 5 stars

We gave our details of want we wanted…

We gave our details of want we wanted and Hays sorted everything out for us we were so pleased with the outcome we have now booked our holiday to Australia so many thanks for all your help and friendliness 10/10

January 11, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving me this lovely review Mrs White, it was fantastic getting your holiday plans for Australia secured! you will have an amazing time :) - Maddie

Rated 5 out of 5 stars

Booked a couple of short get aways with…

Booked a couple of short get aways with Ellagrace, who has been extremely helpful. Completely took the stress out of booking a holiday. Ellagrace gave plenty of options and recommendations.

January 20, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you. It was lovely finding you your holidays :)

Rated 5 out of 5 stars

Great customer service

As soon as we walked through the door the whole team greeted us with a smile (Rare these days .)Angela was exceptionally helpful and went to a lot of trouble to find what we were looking for . Also making sure we had all information including things like a card that we are now considering which we knew nothing about as well saying we could get our euros at the store,Angela made the experience easy and pleasant. What a lovely lady.

January 19, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you Barb for your lovely comments and for booking your holiday with me. I am sure you are both going to love Kefalonia. Angela

Rated 5 out of 5 stars

Sound and helpful

Sound and helpful

January 19, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving a 5 star review. Ellagrace :)

Rated 5 out of 5 stars

Very welcoming and friendly

Very welcoming and friendly. Efficient and helpful.

January 16, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you so much for leaving this kind review. Morag :)

Rated 5 out of 5 stars

Morag was very helpful and professional…

Morag was very helpful and professional with all of my questions, responding quickly to my queries.

January 9, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this lovely feedback. Hope you are looking forward to the cruise you have booked, I'm sure you will have a fab time. Morag :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look