Hays Travel - Wellingborough Reviews 

896
TrustScore 5 out of 5

4.9

64 Swans Lane Swansgate Centre, NN8 1EU Wellingborough, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thank Ella Grace and Maddy at the Wellingborough branch with booking flights and a hotel to Lisbon. Plus transfers to the hotel. Both provided a great service. Pleased with the booking on flights serv... See more

Company replied

Rated 5 out of 5 stars

We aren't very good at booking holidays online so myself & my friend for the last two years have booked our holiday to Turkey at Hays Travel Our recent experience was as expected as good as last ye... See more

Company replied

Rated 5 out of 5 stars

Morag took on our booking for a group of 6 efficiently, grasping the complexities of the group quickly and making sure that all the individual needs were catered for with Mercury Holidays. Hopefully... See more

Company replied

Rated 5 out of 5 stars

Diane really knows her stuff. We had spoke about cruises we were looking at before we came into the shop. We spent time making sure we were happy with our final choice, looking at other options. Paper... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 64 Swans Lane Swansgate Centre, NN8 1EU, Wellingborough, United Kingdom

  • 01933593033

4.9

Excellent

TrustScore 5 out of 5

896 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(896)

118,033 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were welcomed in to the store…

We were welcomed in to the store straight away. We were given advice from very experienced staff. We booked a holiday to Malta.

January 4, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving me this kind review. it was great to get your holiday plans to Malta secured, you will have an amazing time! - Maddie

Rated 5 out of 5 stars

Great Experience

Super staff all round at the Wellingborough Hays store - nothing is too much trouble with several members of the team having awful lot of experience in the travel industry and they take note of all you are looking for and give excellent advice!

January 10, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving me this kind review :) - Angela

Rated 5 out of 5 stars

My experience with hays is at the…

My experience with hays is at the highest level Stacy in the wellingbough branch has always gone over and above her duties as a sales rep to ensure I get the holiday I want.

January 10, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving me this lovely review. It was great getting your holiday booked for you. -Stacey

Rated 5 out of 5 stars

Ellagrace was helpful and efficient in…

Ellagrace was helpful and efficient in booking our cruise and made the whole process simple. Will definitely be back!

January 3, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you, it was great getting you booked :)

Rated 5 out of 5 stars

Chloe was very helpful when I was…

Chloe was very helpful when I was booking a holiday to Egypt .very informative .overnight the prices went up ??? Was surprised .was it because I showed interest ? I did feel a little pressured to book now or prices will go up .

January 9, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this kind feedback. We are sorry the prices changed on the holiday you were looking at. Unfortunately we work on live systems so have no control over pricing. I'm sure you will have a fantastic holiday in Egypt and am pleased that you were happy with the service Chloe provided in the shop :)

Rated 5 out of 5 stars

Fantastic staff so friendly & helpful…

Fantastic staff so friendly & helpful with lots of experience & patient

January 9, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this lovely feedback. I am so pleased we managed to get this fantastic holiday booked for you - what an itinerary! Stacey ;)

Rated 5 out of 5 stars

Very good

Very helpful and holiday booking sorted efficiently

January 6, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for the lovely feedback and for booking with us. I am glad we were able to get you booked. Kind Regards Hays

Rated 5 out of 5 stars

All the staff were very helpful and…

All the staff were very helpful and very polite.

December 30, 2025
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving this lovely review Mr Parmar, You will have an amazing time on your Caribbean Cruise! -Maddie

Rated 5 out of 5 stars

Very happy booking

Angela was very knowledgable and was able to find us the holiday we wanted at a price we could afford. She was pleasant, patient and very efficient.

January 4, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for your lovely comments. I am so pleased we managed to find you a holiday you are happy with. How exciting to go away for Christmas. Angela 😊

Rated 4 out of 5 stars

Changed our minds about our itinerary…

Changed our minds about our itinerary anout 3 times and Adam never showed any sign of irritation or annoyance. He was very patient.

January 3, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for your comments. I am pleased Adam has managed to get you booked and you can now look forward to your wonderful holiday.

Rated 5 out of 5 stars

Excellent service

I've booked with Hays Wellingborough on five occasions between June 25 and January 26..The staff are amazing and always been 100% helpful...always friendly and helped me find what I want..Happy new year to all the staff ..Thank you

December 29, 2025
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving us this kind review Mr Pryke, it has been lovely to get your flights booked for you. Happy New Year - the team at Wellingborough

Rated 5 out of 5 stars

Canaries Cruise

Although we had been recommended by friends we were most impressed by the friendly, knowledgeable and competitive quote we were given by Angela, this won't be our last visit.

January 3, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

We're happy to hear that you were impressed with the helpful and competitive service you received. We appreciate your recommendation and look forward to seeing you again.

Rated 5 out of 5 stars

Love all the lovely friendly assistants…

Love all the lovely friendly assistants soon as you walk in always so helpful, thank you so much once again for helping us find a lovely place for a holiday .you've always helped us find amazing places to go every year .thank you x

January 3, 2026
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this lovely feedback. It is always lovely to see you in the shop and a pleasure to help get your holiday plans in place for you. Morag :)

Rated 5 out of 5 stars

Such friendly

Such friendly, helpful and knowledgeable staff

December 31, 2025
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for leaving me this kind review, I am glad we got your holiday plans secured. Angela :)

Rated 5 out of 5 stars

You always find the holiday experience…

You always find the holiday experience that suits us.

December 30, 2025
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this kind review. It is always lovely to see you both in the shop and so pleased we got you booked on cruise you wanted. Stacey

Rated 5 out of 5 stars

The staff was very helpful finding us…

The staff was very helpful finding us holiday we wonted and look around to get us a good price

December 30, 2025
Hays Travel - Wellingborough logo

Reply from Hays Travel - Wellingborough

Thank you for taking the time to leave this kind review. It was a pleasure to help get your holiday plans in place. Angela

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look