Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more
Company replied
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Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more
Company replied
Brilliant experience with this travel agency! The service was professional, friendly, and stress free from start to finish. Everything was well organised, and the team was incredibly helpful. Highly r... See more
Thank you Rebecca for looking after our booking and taking the trouble to help with discounts we were not aware of. So helpful with all the details.
Company replied
Well I've used hays a few times and know a couple of the people who work there . We had isabella as our consultants FABULOUS gave a a rough idea where we wanted to go japan we went for a... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
68 St Mary Street, DT4 8PP, Weymouth, United Kingdom
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The experience i had with Hays was very professional and precise, Carys was swift with answers and made the booking process very easy.
A most delightful experience.
Was able to book the holiday that we wanted. Can not fault Hays Travel, would not go anywhere else.

Reply from Hays Travel - Weymouth
Thank you Rebecca for looking after our booking and taking the trouble to help with discounts we were not aware of. So helpful with all the details.

Reply from Hays Travel - Weymouth
Brilliant experience with this travel agency! The service was professional, friendly, and stress free from start to finish. Everything was well organised, and the team was incredibly helpful. Highly recommended!

Reply from Hays Travel - Weymouth
The company matched the price offered by other holiday providers. Excellent service from a very professional member of Staff.

Reply from Hays Travel - Weymouth

Reply from Hays Travel - Weymouth
Polite, friendly and very good service. Matched a holiday I had found price wise.

Reply from Hays Travel - Weymouth
All the staff are friendly and very helpfull , wouldn’t go anywhere else nothing is to much trouble for them , booking was easy , the service from the staff is excellent

Reply from Hays Travel - Weymouth
We went into Hays to book a cruise for our honeymoon and Amy greeted us with a lovely smile. She was very polite and professional. She did not rush us as had lots of questions. I would recommend Hays travel and staff ( Amy)

Reply from Hays Travel - Weymouth
Everyone was amazingly helpful and was happy to answer any questions and were really patient when it came to us trying to get time off work and the waiting time for the approval and were straight back on it once we got it approved

Reply from Hays Travel - Weymouth
Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates, prices etc. Hopefully she will remember to put in the request for our preferred room number at our hotel. We did go on a bit and hope she had a lie down after we left, hahaha.

Reply from Hays Travel - Weymouth
Very helpful discussing all our needs for our holiday .

Reply from Hays Travel - Weymouth
Amy was very patient and found us a holiday we can look forward to.

Reply from Hays Travel - Weymouth
I had to cancel my holiday due too work commitments and hays was brilliant

Reply from Hays Travel - Weymouth
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