Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more
Company replied
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Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more
Company replied
Brilliant experience with this travel agency! The service was professional, friendly, and stress free from start to finish. Everything was well organised, and the team was incredibly helpful. Highly r... See more
Well I've used hays a few times and know a couple of the people who work there . We had isabella as our consultants FABULOUS gave a a rough idea where we wanted to go japan we went for a... See more
Company replied
We went into Hays to book a cruise for our honeymoon and Amy greeted us with a lovely smile. She was very polite and professional. She did not rush us as had lots of questions. I would recommend Hays... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
68 St Mary Street, DT4 8PP, Weymouth, United Kingdom
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Carys was very patient and helpful and sorted things out for me.

Reply from Hays Travel - Weymouth
We’re going with an idea and come out with the Holiday the staff courteous and really helpful that’s why I book with Hayes
Rachel the travel rep booked the holiday we had researched ourselves and managed to match the online price. I prefer to book at our local Hayes Branch and Rachel is always very pleasant and helpful

Reply from Hays Travel - Weymouth
We wanted to book with the company we always use but there was no availability. Rebecca found us a very similar holiday which was on offer. She said they dealt with them alot and we trusted her experience. She was very friendly and helpful

Reply from Hays Travel - Weymouth
Carys was excellent. Talked and advised us throughout the booking process, answering any questions we had.

Reply from Hays Travel - Weymouth
Lovely staff always very polite positive and friendly they help you with any issues I have the shop is always clean and tidy and you are always greeted with a smile 😊 I would recommend hays travel both in weymouth or Dorchester to anyone

Reply from Hays Travel - Weymouth
Friendly and efficient service from pleasant staff

Reply from Hays Travel - Weymouth
Very helpful staff and it came out cheaper than on line

Reply from Hays Travel - Weymouth

Reply from Hays Travel - Weymouth
Great Staff. Everyone that I have spoken to whilst deciding whether or not to book my cruise has been extremely helpful, without coming across as pushy.

Reply from Hays Travel - Weymouth
We book through Hays for the majority of our holidays because we always find the staff helpful, friendly, knowledgeable and willing to go the extra mile. We will continue to use the Weymouth branch for as long as we can as we much prefer the face to face booking than online

Reply from Hays Travel - Weymouth
Rebecca in Weymouth branch was extremely helpful in finding us the perfect cruise, javing given her our requirements. Experienced, professional and particularly kind when talking to me face to face due to my hearing problem.

Reply from Hays Travel - Weymouth
Carys was very patient & helpful when we visited to book our cruise! Friendly, knowledgeable & attentive

Reply from Hays Travel - Weymouth
Great service from a very knowledgeable advisor. All questions answered which showed previous experience of this type of cruise. Completely confident that this is the right cruise for us. Went through the booking process and terms and conditions thoroughly. Thank you

Reply from Hays Travel - Weymouth
Great service in hays Weymouth . And amy is fantastic and a very helpful and a super star

Reply from Hays Travel - Weymouth
Excellent service as always, Tuesday was excellent at getting us the information we needed, nothing was too much trouble, friendly, helpful and considerate. We will always use Hays for our holidays!!!

Reply from Hays Travel - Weymouth
Travel agent Rachel was absolutely incredible, she answered all of our questions & was so knowledgeable about booking our first cruise. She was so friendly and helpful nothing was a problem, I would highly recommend hays travel Weymouth what a lovely team.

Reply from Hays Travel - Weymouth
Always very helpful & informative, always. Would recommend them Rachel from Weymouth always a star

Reply from Hays Travel - Weymouth
All the staff at Hays Travel in Weymouth are fantastic at what they do, and its always done with a lovely smile and friendly chat.

Reply from Hays Travel - Weymouth
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