Hays Travel - Weymouth Reviews 

1,385
TrustScore 5 out of 5

4.9

68 St Mary Street, DT4 8PP Weymouth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more

Company replied

Rated 5 out of 5 stars

Brilliant experience with this travel agency! The service was professional, friendly, and stress free from start to finish. Everything was well organised, and the team was incredibly helpful. Highly r... See more

Rated 5 out of 5 stars

Well I've used hays a few times and know a couple of the people who work there . We had isabella as our consultants FABULOUS gave a a rough idea where we wanted to go japan we went for a... See more

Company replied

Rated 5 out of 5 stars

We went into Hays to book a cruise for our honeymoon and Amy greeted us with a lovely smile. She was very polite and professional. She did not rush us as had lots of questions. I would recommend Hays... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 68 St Mary Street, DT4 8PP, Weymouth, United Kingdom

  • 01305 839507

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,385)

127,122 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rachel the travel rep booked the…

Rachel the travel rep booked the holiday we had researched ourselves and managed to match the online price. I prefer to book at our local Hayes Branch and Rachel is always very pleasant and helpful

June 29, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you so much for your lovely review! :)

Kind Regards
Rachel

Rated 5 out of 5 stars

We wanted to book with the company we…

We wanted to book with the company we always use but there was no availability. Rebecca found us a very similar holiday which was on offer. She said they dealt with them alot and we trusted her experience. She was very friendly and helpful

June 20, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your lovely review! :)
Kind Regards
Rebecca

Rated 5 out of 5 stars

5 Star service

Carys was excellent. Talked and advised us throughout the booking process, answering any questions we had.

June 20, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your lovely review. It was a pleasure getting everything confirmed for you both!
Many Thanks,
Carys

Rated 5 out of 5 stars

Lovely staff always very polite…

Lovely staff always very polite positive and friendly they help you with any issues I have the shop is always clean and tidy and you are always greeted with a smile 😊 I would recommend hays travel both in weymouth or Dorchester to anyone

June 26, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your review. It is always a pleasure.

Many Thanks
Tuesday

Rated 5 out of 5 stars

Friendly and efficient service from…

Friendly and efficient service from pleasant staff

June 26, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your review. It is always a pleasure. Looking forward to seeing you again soon.
Many Thanks
Rebecca

Rated 5 out of 5 stars

Very helpful

Very helpful, nothing was too much trouble

June 14, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your lovely feedback.
It was a pleasure getting everything confirmed for you!
Kind Regards
Nigel

Rated 5 out of 5 stars

Great Staff

Great Staff. Everyone that I have spoken to whilst deciding whether or not to book my cruise has been extremely helpful, without coming across as pushy.

June 21, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

We are so glad to hear our team provided such helpful and pleasant service while you were deciding on your cruise. Thank you for your kind words! Tuesday

Rated 5 out of 5 stars

We book through Hays for the majority…

We book through Hays for the majority of our holidays because we always find the staff helpful, friendly, knowledgeable and willing to go the extra mile. We will continue to use the Weymouth branch for as long as we can as we much prefer the face to face booking than online

June 11, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your lovely review. It was a pleasure getting your holiday booked!
Many Thanks
Isabella

Rated 5 out of 5 stars

Cruise - British Isles

Rebecca in Weymouth branch was extremely helpful in finding us the perfect cruise, javing given her our requirements. Experienced, professional and particularly kind when talking to me face to face due to my hearing problem.

June 19, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your lovely review. It was a pleasure getting your cruise booked and I hope you are looking forward to it.
Many Thanks
Rebecca

Rated 5 out of 5 stars

Carys was very patient & helpful when…

Carys was very patient & helpful when we visited to book our cruise! Friendly, knowledgeable & attentive

June 20, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your lovely feedback.
It was a pleasure getting everything confirmed for you!
Carys

Rated 5 out of 5 stars

Great service from a very knowledgeable person

Great service from a very knowledgeable advisor. All questions answered which showed previous experience of this type of cruise. Completely confident that this is the right cruise for us. Went through the booking process and terms and conditions thoroughly. Thank you

June 19, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your kind review.
It was a pleasure helping you.
Enjoy your cruise.
Kind Regards
Nigel

Rated 5 out of 5 stars

Great service in hays Weymouth

Great service in hays Weymouth . And amy is fantastic and a very helpful and a super star

June 11, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your feedback! We are always happy to provide the best service. We will pass on your kind words to Amy.
Many Thanks
Irina

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, Tuesday was excellent at getting us the information we needed, nothing was too much trouble, friendly, helpful and considerate. We will always use Hays for our holidays!!!

June 17, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your feedback! We are always happy to provide the best service. We will pass on your kind words to Tuesday. Looking forward to seeing you for your future bookings.
Many Thanks
Irina

Rated 5 out of 5 stars

Review

Travel agent Rachel was absolutely incredible, she answered all of our questions & was so knowledgeable about booking our first cruise. She was so friendly and helpful nothing was a problem, I would highly recommend hays travel Weymouth what a lovely team.

June 16, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you so much for your lovely reply! It was a pleasure :)

Kind Regards
Rachel

Rated 5 out of 5 stars

Always very helpful & informative

Always very helpful & informative, always. Would recommend them Rachel from Weymouth always a star

June 14, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your review, it is always a pleasure! :)
Kind Regards
Rachel

Rated 5 out of 5 stars

Friendly and very helpful and efficient

All the staff at Hays Travel in Weymouth are fantastic at what they do, and its always done with a lovely smile and friendly chat.

June 9, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for the kind review, we are glad we could help :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look