Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more
Company replied
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Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more
Company replied
Brilliant experience with this travel agency! The service was professional, friendly, and stress free from start to finish. Everything was well organised, and the team was incredibly helpful. Highly r... See more
We went into Hays to book a cruise for our honeymoon and Amy greeted us with a lovely smile. She was very polite and professional. She did not rush us as had lots of questions. I would recommend Hays... See more
Company replied
All the staff are friendly and very helpfull , wouldn’t go anywhere else nothing is to much trouble for them , booking was easy , the service from the staff is excellent
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
68 St Mary Street, DT4 8PP, Weymouth, United Kingdom
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Very quick and easy to book. Customer services was great, friendly and helpful 😁

Reply from Hays Travel - Weymouth
Nigel is always very helpful, knowledgeable. He put my mind at rest when booking my first "solo" overseas trip and guided me to making the right choice. Always book my holidays with Hays, they are all so lovely and clearly enjoy what they do

Reply from Hays Travel - Weymouth
Rebecca was most helpful, kind and very efficient in booking our cruising holiday with Cunard Queen Elizabeth. Service with a smile and over all an excellent service. Thank you.

Reply from Hays Travel - Weymouth
Thank you again Hays Travel for the personal service you always give me and doing your best for a good deal. What a great team. Special shout out to Naydee who patiently worked hard to get the right holiday for me. Thank you again Naydee!

Reply from Hays Travel - Weymouth

Reply from Hays Travel - Weymouth
Suggested several holidays. Price matched holiday we decided on. Friendly, helpful staff.

Reply from Hays Travel - Weymouth
Gave all advice not pushy very good service as usual

Reply from Hays Travel - Weymouth
Excellent service.
Claire was very attentive and listened to what I wanted in a holiday. Very helpful and the booking process was easy.
I will definitely return to Hayes Travel.

Reply from Hays Travel - Weymouth
Claire was very helpful in finding what I would like.

Reply from Hays Travel - Weymouth
We gave booked with hats in weymouth and never been disappointed.
Nigel who tended our needs was very helpful and knowledgeable in all aspects of our holiday.
Great job
We booked on board Britannia and the booking was transferred over to Hays Weymouth with whom I’ve been a loyal customer for many years. The whole booking service and follow up notification from Hays were very efficient thank you.

Reply from Hays Travel - Weymouth
Hays travel has made our hole booking experience so easy and smooth and super excited to be going on a childhood holiday.
CARYS we can not thank and recommend enough for holiday books we can't wait to book our next one🥰😀

Reply from Hays Travel - Weymouth
Rebecca did a perfect job,easily taking all the stress out of booking our holiday for us. It was service with a smile from the moment we walked in, like talking to a friend we have known for years.

Reply from Hays Travel - Weymouth
Tuesday was so helpful finding us the right holiday. Despite a number of "out of the box" requests, she took on the task and within the day she found us the holiday we were searching for.
As always, the Hayes at Weymouth came up with our ideal holiday.

Reply from Hays Travel - Weymouth
Claire was very apocable.very friendly and easy to talk to.

Reply from Hays Travel - Weymouth

Reply from Hays Travel - Weymouth
Carys was very patient and helpful and sorted things out for me.

Reply from Hays Travel - Weymouth
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