Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more
Company replied
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Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more
Company replied
Brilliant experience with this travel agency! The service was professional, friendly, and stress free from start to finish. Everything was well organised, and the team was incredibly helpful. Highly r... See more
Well I've used hays a few times and know a couple of the people who work there . We had isabella as our consultants FABULOUS gave a a rough idea where we wanted to go japan we went for a... See more
Company replied
We went into Hays to book a cruise for our honeymoon and Amy greeted us with a lovely smile. She was very polite and professional. She did not rush us as had lots of questions. I would recommend Hays... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
68 St Mary Street, DT4 8PP, Weymouth, United Kingdom
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Isabella booked our Caribbean cruise for us explaining all the costs and deals. She was very professional.

Reply from Hays Travel - Weymouth
Fantastic service as always from the wonderful Izzi. Booked a cruise over the phone because I know I can trust her to get exactly what I’m looking for.

Reply from Hays Travel - Weymouth
Helpful staff have used this hem before and was always helpful even for the silly questions nothing was to much trouble would recommend them

Reply from Hays Travel - Weymouth
We've booked a few holidays with Rebecca over the last couple of years. She's always very friendly and it's a pleasure to see her. The whole team are always very welcoming and booking holidays in the branch removes any admin stress... Booking the holiday, check-in and printing boarding passes etc. We always receive a great service for the whole process.

Reply from Hays Travel - Weymouth
The staff are very knowledgeable, they are so helpful to i would always book with Hays travel.

Reply from Hays Travel - Weymouth
Expert advice as usual very helpful and efficient lovely staff

Reply from Hays Travel - Weymouth
A very pleasant young lady helped us with booking our cruise for our family. She was patient, kind and helped us in every way possible. Well done Hays.

Reply from Hays Travel - Weymouth

Reply from Hays Travel - Weymouth
Nigel always looks after me! Very pleasant and is thorough with all aspects! Top Man!

Reply from Hays Travel - Weymouth
Rebecca was superb in sniffing out a two week break to Rhodes for me which fitted in with the timeline I had available to go away

Reply from Hays Travel - Weymouth
I booked a holiday with Nigel .. as I was booking a solo holiday he was very helpful and found me a suitable holiday which I am very happy with.

Reply from Hays Travel - Weymouth
Naydee in the weymouth branch was absolutely amazing. No question was too much, she was very knowledgeable and helpful with many things.
She helped us to book the italy cruise we have always wanted to do and made sure we all had the information that we needed.
Fantastic experience, thank you Naydee. (Hope i spelt her name right)

Reply from Hays Travel - Weymouth
Nigel in the Weymouth office is superb. He’s got a great knowledge and is very quick and efficient. We have used Hayes travel for many years

Reply from Hays Travel - Weymouth
Very friendly, helpful was interested in
sorting the holiday in detail for us.

Reply from Hays Travel - Weymouth

Reply from Hays Travel - Weymouth
Just booked another cruise with Hays travel, Chantelle was very helpful and friendly sorting out what we wanted and booking the cruise for us. Pity Hays can't sort the extra insurance for medical declaration anymore as that used to save us so much time trying to get through on the phone.

Reply from Hays Travel - Weymouth
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