Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant experience with this travel agency! The service was professional, friendly, and stress free from start to finish. Everything was well organised, and the team was incredibly helpful. Highly r... See more
Well I've used hays a few times and know a couple of the people who work there . We had isabella as our consultants FABULOUS gave a a rough idea where we wanted to go japan we went for a... See more
Company replied
We went into Hays to book a cruise for our honeymoon and Amy greeted us with a lovely smile. She was very polite and professional. She did not rush us as had lots of questions. I would recommend Hays... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 St Mary Street, DT4 8PP, Weymouth, United Kingdom
- 01305 839507
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient service
Was able to book the cruise I wanted quickly and efficiently over the phone.
April 28, 2026
Reply from Hays Travel - Weymouth
Thank you for your lovely feedback! :)
Kind Regards
Naydee
Helpful & efficient service
Helpful & efficient service. Carefully booked our holiday with lots of important information for all our needs.
April 29, 2026
Reply from Hays Travel - Weymouth
Thank you for your lovely feedback! :)
Kind Regards
Rachel
Reply from Hays Travel - Weymouth
Thank you for your review, it is much appreciated
Many Thanks
Rebecca
Great customer service
Great customer service, everyone was so helpful and got our holiday booked very quickly! Would recommend using Hays :)
April 26, 2026
Naydee
Naydee. Weymouth. Friendly. Knowledgeable and supportive. It’s the extra help in the shop that helps. Ties it all together.
April 23, 2026
Reply from Hays Travel - Weymouth
Thank you for your lovely feedback! :)
Kind Regards
Naydee
Reply from Hays Travel - Weymouth
Thank you for your lovely feedback! :)
Kind Regards
Naydee
Outstanding
April 22, 2026
Excellent service
Excellent service. Everything went through very smoothly. The staff were all very helpful and knowledgeable.
April 15, 2026
Reply from Hays Travel - Weymouth
Thank you for taking the time to send your review & thank you for your kind words.
Many Thanks
Rebecca
Book all our cruises with Hays
Book all our cruises with Hays, always friendly, helpful and knowledgeable. Just pre-booked our 2028 cruise with Rachel, Rachel has booked a few of our cruises and checked us in before boarding. All staff are pleasant and helpful. Wouldn't go anywhere else.
April 22, 2026
Reply from Hays Travel - Weymouth
Thank you so much for your lovely feedback!
Kind Regards
Rachel
Tuesday is a ⭐️
Excellent service from start to finish. Tuesday made the whole booking process smooth and stress-free. Everything was perfectly organised, and I felt well taken care of throughout. Highly recommend!
April 20, 2026
Claire was patient and helpful
Claire was patient and helpful. She managed to secure the cruise we wanted. She has kept us updated on any progress. All the staff are very friendly.
April 11, 2026
Reliable and friendly service
Nigel spent a great deal of time with us getting the cheapest possible deal. We have always used Hays for our travel as they are so reliable.
April 5, 2026
Always great service from Hays
Always great service from Hays. Which is why we always go to them to book a holiday.
April 10, 2026
Reply from Hays Travel - Weymouth
Thank you for taking the time to leave a lovely review. I look forward to seeing you in store next.
Kindest regards,
Chantelle :)
The young Lady who served us was very…
The young Lady who served us was very efficient and polite and made our booking very aesy.
April 15, 2026
Very patient and knowledgably assistant…
Very patient and knowledgably assistant who made the complete process easy.
April 14, 2026
Reply from Hays Travel - Weymouth
Thank you for your review. We are always here to help :)
Many Thanks
Rebecca
Very helpful and knowledgeable lady.
April 7, 2026
Reply from Hays Travel - Weymouth
Thank you for taking the time to send your review.
Many Thanks
Rebecca
people were friendly and very helpful
people were friendly and very helpful. I can recommend to everyone. and special thanks to Chantelle for her help
April 13, 2026
Reply from Hays Travel - Weymouth
Thank you for your kind feedback!
Chantelle :)
Fantastic Service
I booked 2 holidays in the same day! 1st visit I saw Nigel & booked a cruise. 2nd visit I booked a 5 night break with Amy.
I always choose Hays Weymouth when booking a holiday. Everyone is so friendly, knowledgeable, helpful & professional. 100 % recommend ☺️
April 12, 2026
Reply from Hays Travel - Weymouth
Thank you for your 100% recommendation!
It's always a pleasure helping with your holidays and cruises.
Thanks again
Nigel and Amy
Extremely helpful
Chantelle was extremely helpful friendly and professional, talking us through the process and finding the holiday that we wanted.
April 10, 2026
Reply from Hays Travel - Weymouth
Thank you for your lovely review :)
Kind Regards
Chantelle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.