Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more
Company replied
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Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more
Company replied
Brilliant experience with this travel agency! The service was professional, friendly, and stress free from start to finish. Everything was well organised, and the team was incredibly helpful. Highly r... See more
Well I've used hays a few times and know a couple of the people who work there . We had isabella as our consultants FABULOUS gave a a rough idea where we wanted to go japan we went for a... See more
Company replied
We went into Hays to book a cruise for our honeymoon and Amy greeted us with a lovely smile. She was very polite and professional. She did not rush us as had lots of questions. I would recommend Hays... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
68 St Mary Street, DT4 8PP, Weymouth, United Kingdom
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Rebecca carried out the booking to Australia with cheerful efficiency and my son and i were very happy
Thankyou

Reply from Hays Travel - Weymouth
Very friendly and helpful regarding picking my cruise.

Reply from Hays Travel - Weymouth
Always helpful no matter how daft the question and how much help you need with IT.

Reply from Hays Travel - Weymouth
Such friendly staff and so helpful. Booked our holiday with ease.

Reply from Hays Travel - Weymouth
Amazing service as always. Isabella really listened to our requests and managed to find exactly what we were looking for 😊

Reply from Hays Travel - Weymouth
Excellent service. We were very impressed. Nothing was too much trouble. She was very patient and explained everything and asked for help when she was unsure we were very impressed. an enjoyable experience as usual.

Reply from Hays Travel - Weymouth
Tuesday listened to what I wanted and found and discussed options

Reply from Hays Travel - Weymouth

Reply from Hays Travel - Weymouth
A nice welcome by all of the staff,and it was Nigel who dealt with our enquiry. He was very helpful in providing us with answers to host of questions that gave us a lot to think about He is a very knowledge person with a professional manner. We managed to book one holiday and its work in progress on another

Reply from Hays Travel - Weymouth
The whole team in Hays Weymouth is fantastic and very knowledgeable and helpful.
A big thank you to Rebecca who has been a super star and helped us recently while travelling from New Zealand to London via Dubai.
Looking forward to our next travels also arranged by Rebecca.

Reply from Hays Travel - Weymouth
Further to my review I made an error on the star rating it should have been A 5star for some reason it clicked to a 2.

Reply from Hays Travel - Weymouth
Once again, impeccable service thanks to Nigel, a Hays Travel stalwart.

Reply from Hays Travel - Weymouth
Very patient young lady checking hotels that I had suggested areas checked for me all in all very grateful

Reply from Hays Travel - Weymouth
Friendly, helpful, knowledgeable and experienced staff.
Very patient and answered all my queries.
Didn't rush me, felt my custom was valued.

Reply from Hays Travel - Weymouth
Great staff! So good to have friendly and knowledgeable people to speak with, and to discuss various options and opportunities. It makes all the difference - thank you!

Reply from Hays Travel - Weymouth
I'm in my later years, hence not grown up with technology! Your staff are very helpful and friendly. Thank you Chantel from the Weymouth branch.

Reply from Hays Travel - Weymouth
We always get great service from Hays travel. We have booked with Weymouth, Wareham and Dorchester and all of the staff are very helpful and knowledgeable. Thank you.

Reply from Hays Travel - Weymouth
I was greeted by a friendly member of staff who immediately put me at ease .
This young lady very rapidly sorted out my needs , flights etc , assured me that tickets/ paperwork/ booking in for flight will all be taken care of.
Excellent service

Reply from Hays Travel - Weymouth
Nigel in Weymouth branch is always helpfull and finds us the right holiday everytime

Reply from Hays Travel - Weymouth
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