Hays Travel - Weymouth Reviews 

1,386
TrustScore 5 out of 5

4.9

68 St Mary Street, DT4 8PP Weymouth, GB


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Rated 5 out of 5 stars

Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more

Company replied

Rated 5 out of 5 stars

Brilliant experience with this travel agency! The service was professional, friendly, and stress free from start to finish. Everything was well organised, and the team was incredibly helpful. Highly r... See more

Rated 5 out of 5 stars

Well I've used hays a few times and know a couple of the people who work there . We had isabella as our consultants FABULOUS gave a a rough idea where we wanted to go japan we went for a... See more

Company replied

Rated 5 out of 5 stars

We went into Hays to book a cruise for our honeymoon and Amy greeted us with a lovely smile. She was very polite and professional. She did not rush us as had lots of questions. I would recommend Hays... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 68 St Mary Street, DT4 8PP, Weymouth, United Kingdom

  • 01305 839507

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,386)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Very quick at sorting out exactly what i wanted, from looking to booking the holiday.
Very helpful.
Thanks Amy

March 6, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your lovely review. It was my pleasure to assist you with your holiday :)

Kind Regards
Amy

Rated 5 out of 5 stars

Each time I have visited the shop every…

Each time I have visited the shop every person I have dealt with has treated me with respect and handled all my queries to my satisfaction

February 27, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your lovely review. It was my pleasure to assist you with your holiday :)

Kind Regards
Amy

Rated 5 out of 5 stars

We were greeted by Tuesday the manager…

We were greeted by Tuesday the manager who guided us through every aspect of the cruise we were looking for. Friendly and efficient we could not have had a better experience. THANK YOU Tuesday.

March 5, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

We appreciate your wonderful feedback! It was great to meet you and so pleased you had a positive experience while planning your cruise - Tuesday

Rated 5 out of 5 stars

Mixed feelings but proved wrong .

To be honest on my previous visit I had a major issue with one of the young ladies that served me . My last visit to arrange another break away I had the same young lady but this time she was amazing . Helpful, polite and gave us the best advise possible. Definitely recommend Hays Weymouth .

February 24, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

We appreciate you taking the time to share your experience. We're so glad to hear that your recent visit was a positive one, and that you received excellent advice and helpful service.

Many Thanks,
Tuesday

Rated 5 out of 5 stars

A friendly welcome

A friendly welcome, no waiting, and a very professional travel agent

March 2, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for taking the time to write a lovely review. I look forward to seeing you in store again.

Kindest regards,
Naydee

Rated 5 out of 5 stars

Outstanding Service.

As always we get excellent service when ever we book a holiday at Hays,
The staff are very helpful and knowledgeable.

February 7, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for taking the time to write a lovely review. I look forward to seeing you in store again.

Many Thanks
Nigel

Rated 3 out of 5 stars

I booked a holiday to Lake Guarda a…

I booked a holiday to Lake Guarda a week ago. I always like to use a travel agent as it is important to keep people in jobs. The agent was helpful but not particularly knowledgeable on the area so it is a good job I had done my research.
One week later exactly the same holiday is £100 cheaper per person. When I queried this with Weymouth Hays I was told I had the best price on the day.
I find this very annoying especially as it was only 7 days later. I was offered no compensation. A small amount of money off my next holiday would have been suffice.
It has left me thinking what is the point of going into a travel agency.

February 22, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

We appreciate your feedback. We're sorry to hear that the price of your holiday decreased shortly after booking. All the systems we partner with are live availability and subject to change. Pricing may fluctuate after a booking is confirmed, either increasing or decreasing in fare. We acknowledge your disappointment and apologise for any distress caused.

Kind regards,
Tuesday

Rated 5 out of 5 stars

Good service

Excellent service as usual, really good to catch up with Nigel again.

February 27, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for taking the time to write a lovely review. I look forward to seeing you in store again.

Many Thanks
Nigel

Rated 5 out of 5 stars

Friendly and efficient booking service

Friendly and efficient booking service, our queries were dealt with swiftly and the staff in Weymouth are really great. Naydee was very patient and guided us through to booking our dream holiday. Something to look forward to!

February 20, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for taking the time to write a lovely review. I look forward to seeing you in store again.

Kindest regards,
Naydee

Rated 5 out of 5 stars

EXCELLENT FIRST CLASS SERVICE

EXCELLENT FIRST CLASS SERVICE. VERY EFFICIENT STAFF. I WOULD HIGHLY RECOMMEND HAYS TRAVEL WEYMOUTH EVERY TIME, THANK YOU TUESDAY FOR YOUR HELP YESTERDAY 27/2/26.

February 27, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your positive feedback and kind words. It was a pleasure to get your holiday plans all booked and confirmed - Tuesday

Rated 5 out of 5 stars

Tuesday was so friendly and…

Tuesday was so friendly and knowledgeable

February 25, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for taking the time to leave a 5* review! It was lovely to meet you both and hope you are looking forward to your holiday - Tuesday

Rated 5 out of 5 stars

Highly Recommend

Very helpful and friendly, Highly recommend Hays Travel, Weymouth

February 26, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thanks for your lovely feedback! :)
Kind Regards
Rachel

Rated 5 out of 5 stars

Cruise Search.

Tuesday, the lady who dealt with our requirements was friendly and knowledgeable and after a short search found a suitable Cruise. As we had all the information to hand a satisfactory book was made.

February 25, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

It was a pleasure to meet you and get your special holiday all planned. I hope you are looking forward to it! - Tuesday

Rated 5 out of 5 stars

The Hays travel assistant was very…

The Hays travel assistant was very knowledgeable and very thorough when explaining the holiday details.



February 23, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for taking the time to write a lovely review. I look forward to seeing you in store again.

Kindest regards,
Chantelle

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Best travel company we have been to

February 21, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your lovely review! It was a pleasure to assist with your holiday booking.

Kind regards,
Naydee

Rated 5 out of 5 stars

Good service from the girl who we…

Good service from the girl who we talked to could not fault the experience

February 21, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your lovely review! It was a pleasure to assist with your holiday booking.

Kindest regards,
Chantelle

Rated 5 out of 5 stars

Very welcoming and helpful

Very welcoming and helpful, we were given good advice.

February 14, 2026
Hays Travel - Weymouth logo

Reply from Hays Travel - Weymouth

Thank you for your lovely review. It was my pleasure to assist you with your holiday. :)

Kind Regards,
Amy

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