Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more
Company replied
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Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more
Company replied
Brilliant experience with this travel agency! The service was professional, friendly, and stress free from start to finish. Everything was well organised, and the team was incredibly helpful. Highly r... See more
Well I've used hays a few times and know a couple of the people who work there . We had isabella as our consultants FABULOUS gave a a rough idea where we wanted to go japan we went for a... See more
Company replied
We went into Hays to book a cruise for our honeymoon and Amy greeted us with a lovely smile. She was very polite and professional. She did not rush us as had lots of questions. I would recommend Hays... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
68 St Mary Street, DT4 8PP, Weymouth, United Kingdom
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nigel was very helpful and professional and took the time to find us the best deal on our flights to australia

Reply from Hays Travel - Weymouth
Very quick at sorting out exactly what i wanted, from looking to booking the holiday.
Very helpful.
Thanks Amy

Reply from Hays Travel - Weymouth
Each time I have visited the shop every person I have dealt with has treated me with respect and handled all my queries to my satisfaction

Reply from Hays Travel - Weymouth

Reply from Hays Travel - Weymouth
We were greeted by Tuesday the manager who guided us through every aspect of the cruise we were looking for. Friendly and efficient we could not have had a better experience. THANK YOU Tuesday.

Reply from Hays Travel - Weymouth
To be honest on my previous visit I had a major issue with one of the young ladies that served me . My last visit to arrange another break away I had the same young lady but this time she was amazing . Helpful, polite and gave us the best advise possible. Definitely recommend Hays Weymouth .

Reply from Hays Travel - Weymouth

Reply from Hays Travel - Weymouth
As always we get excellent service when ever we book a holiday at Hays,
The staff are very helpful and knowledgeable.

Reply from Hays Travel - Weymouth
I booked a holiday to Lake Guarda a week ago. I always like to use a travel agent as it is important to keep people in jobs. The agent was helpful but not particularly knowledgeable on the area so it is a good job I had done my research.
One week later exactly the same holiday is £100 cheaper per person. When I queried this with Weymouth Hays I was told I had the best price on the day.
I find this very annoying especially as it was only 7 days later. I was offered no compensation. A small amount of money off my next holiday would have been suffice.
It has left me thinking what is the point of going into a travel agency.

Reply from Hays Travel - Weymouth
Second cruise booked Naydae was helpful polite.
Informative
THANK YOU.

Reply from Hays Travel - Weymouth

Reply from Hays Travel - Weymouth
Friendly and efficient booking service, our queries were dealt with swiftly and the staff in Weymouth are really great. Naydee was very patient and guided us through to booking our dream holiday. Something to look forward to!

Reply from Hays Travel - Weymouth
EXCELLENT FIRST CLASS SERVICE. VERY EFFICIENT STAFF. I WOULD HIGHLY RECOMMEND HAYS TRAVEL WEYMOUTH EVERY TIME, THANK YOU TUESDAY FOR YOUR HELP YESTERDAY 27/2/26.

Reply from Hays Travel - Weymouth

Reply from Hays Travel - Weymouth

Reply from Hays Travel - Weymouth
Tuesday, the lady who dealt with our requirements was friendly and knowledgeable and after a short search found a suitable Cruise. As we had all the information to hand a satisfactory book was made.

Reply from Hays Travel - Weymouth
The Hays travel assistant was very knowledgeable and very thorough when explaining the holiday details.

Reply from Hays Travel - Weymouth

Reply from Hays Travel - Weymouth
Good service from the girl who we talked to could not fault the experience

Reply from Hays Travel - Weymouth

Reply from Hays Travel - Weymouth
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