The adviser in the Whitehaven branch in Cumbria spent ages researching different flight options, airport options and no. of nights away; so that I booked the best value trip! Nothing was too much trou... See more
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It's always a pleasure using Hays travel in Whitehaven. I don't go anywhere else to book my holidays. Very polite and informative staff. Kennedy was especially helpful and dealt efficiently with my n... See more
Company replied
Always made to feel un-rushed & guided safely throughout our decision making, we know someone is there’s to help with any & all our questions the staff are all ready with the answers!
Company replied
Popped in to book a cruise, Greated by a lovely young lady however she politely explained she was new to the job, so we had to wait for kennedy who was buisy with another customer... However when i... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
62 Lowther Street, CA28 7DS, Whitehaven, United Kingdom
- 01946413014
4.9
Excellent
495 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Karen was fantastic and so professional.
May 31, 2026
Very helpful with finding a holiday…
Very helpful with finding a holiday that I wanted explained the holiday, flights and also the dd payments
May 31, 2026
Karen is so friendly,helpful and…
Karen is so friendly,helpful and informative, nothing is any trouble to her,booking our holidays with Karen is stress free ,she's an absolute credit to the company.
May 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service from Karen in the…
Great service from Karen in the Whitehaven Branch organising our holiday.
May 24, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, it was a pleasure as always to book your holiday. Thanks again, Karen
She done a very
She done a very, very good job to sort the holiday out and got price, well done.
May 20, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, it was a pleasure as always to book your holiday. Thanks again, Karen
Brilliant as usual
May 22, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, it was a pleasure as always to book your holiday. Thanks again, Karen
Reply from Hays Travel - Whitehaven
Thank you :)
It was a pleasure to book your holiday
Keira
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday. Thanks again, Karen :)
Always made to feel un-rushed & guided…
Always made to feel un-rushed & guided safely throughout our decision making, we know someone is there’s to help with any & all our questions the staff are all ready with the answers!
May 13, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It is always a pleasure to help with all your holidays. Thanks again, Karen
I'll go know where else 😘
May 8, 2026
Reply from Hays Travel - Whitehaven
Hi Martin, Thank you for taking the time to write me this review, it is greatly appreciated, Paula
It's always a pleasure using Hays…
It's always a pleasure using Hays travel in Whitehaven. I don't go anywhere else to book my holidays. Very polite and informative staff.
Kennedy was especially helpful and dealt efficiently with my needs. The booking went very smoothly and I was shown one of my alternative selections before deciding on which I wanted. Excellent service, as always
May 6, 2026
Reply from Hays Travel - Whitehaven
Hi Peter,
Thank you so much for leaving me such a lovely review. It was a pleasure booking your holiday :)
Thank you, Kennedy
Friendly helpful took there time…
Friendly helpful took there time getting wat. Was best for us. Explained things
May 6, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday. Karen
Whitehaven adviser 100% customer focused
The adviser in the Whitehaven branch in Cumbria spent ages researching different flight options, airport options and no. of nights away; so that I booked the best value trip! Nothing was too much trouble. A great listener. Totally understood my situation and wanted to help. Fantastic experience.
May 5, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to help you and book this holiday for you. Thanks again, Karen
Travel assistant was very quick and…
Travel assistant was very quick and helpful with our needs
Looked for the best deals and got us a great deal on private transfers
Was well happy definitely book with them again
May 1, 2026
Reply from Hays Travel - Whitehaven
Hi Ian,
It was a pleasure to book your Holiday.
Madison :)
Always So Helpful Nothing to much…
Always So Helpful Nothing to much Trouble. Always a Excellent Service . Everthing taken care of Insurance Car parking . Karen and Kennedy were very Helpful from looking for us a Holiday to the Booking Process .
April 26, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday. Karen
Great friendly service as always from…
Great friendly service as always from Karen and her team.We would never go anywhere else.
April 16, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday. Karen
Hayes travel are excellent at helping…
Hayes travel are excellent at helping find that perfect holiday, and taking away the stresses Very friendly staff too
April 23, 2026
Reply from Hays Travel - Whitehaven
Hi Kelly, Thank you for taking the time to write a lovely review, it is greatly appreciated, Paula
Great service
Very professional and friendly service helped alot in choosing our holiday to TURKEY
April 20, 2026
Reply from Hays Travel - Whitehaven
Hi Andrew,
Thank you so much for leaving me such a lovely review. It was a pleasure booking your holiday :)
Thank you, Kennedy
Excellent service from karen,always…
Excellent service from karen,always helpful,informative snd friendly.
April 12, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday. Karen
Good customer Service. Karen the lady who made our booking and…
Karen the lady who made our booking and sorted our currency was very helpful and professional.
April 19, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday. Karen
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