We had an idea of where we wanted to go but not quite sure. Keira was very helpful showing us what was available for the date we had said we wanted to travel. We then asked about going on the followin... See more
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See what reviewers are saying
Wouldn't Use any other Travel Agent Staff are always Helpful. Pleasant. Nothing is Ever too much Trouble. Always Check for Us the Best Prices Destinations to Meet our Requirements. Sort our Pa... See more
Company replied
Staff were very helpful on booking a cruise for my disabled husband & I. Gayle was excellent taking time to explain all necessary details clearly. She even rang cruise co. regarding queries that we... See more
Company replied
Fabulous service! Paula has helped us find the perfect holiday in a matter of days. Paula has went above and beyond to find us the right location and hotel that meets our needs as a family. Nothing... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
62 Lowther Street, CA28 7DS, Whitehaven, United Kingdom
- 01946413014
4.9
Excellent
524 reviews
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Hayes travel are excellent at helping…
Hayes travel are excellent at helping find that perfect holiday, and taking away the stresses Very friendly staff too
April 23, 2026
Reply from Hays Travel - Whitehaven
Hi Kelly, Thank you for taking the time to write a lovely review, it is greatly appreciated, Paula
Excellent service from karen,always…
Excellent service from karen,always helpful,informative snd friendly.
April 12, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday. Karen
Good customer Service. Karen the lady who made our booking and…
Karen the lady who made our booking and sorted our currency was very helpful and professional.
April 19, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday. Karen
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday. Karen
Reply from Hays Travel - Whitehaven
Thank you so much for your lovely review, It was a pleasure to help you yesterday.
Thanks,
Keira
Popped in to book a cruise,
Popped in to book a cruise,
Greated by a lovely young lady however she politely explained she was new to the job, so we had to wait for kennedy who was buisy with another customer...
However when it was out turn to be served we had the full attention of both kennedy and the young lady, who was following and learning the job.
We booked our cruise very straight farward very helpful, good help when selecting our cabin on board..left feeling well looked after.
April 5, 2026
Reply from Hays Travel - Whitehaven
Thank you so much for leaving myself and Keira such a lovely review. It was a pleasure to book your cruise :)
Kennedy
Reply from Hays Travel - Whitehaven
Hi Jonathan, Thank you for taking the time to write a lovely review, it is gratly appreciated, Paula
We received great service from Madison …
We received great service from Madison , she made sure she got us the best available deal .
March 25, 2026
Reply from Hays Travel - Whitehaven
Hi Carl,
Thank you for the lovely review. We look forward to seeing you again soon.
Thanks,
Madison
Always a fab experience
Always a fab experience straight forward & great customer service by paula Mcavoy.
March 22, 2026
Reply from Hays Travel - Whitehaven
Hi Nicola,
Thank you for taking the time to leave me such a lovely review, thank you.
Paula
A happy friendly efficient office
A happy friendly office. Holiday sorted easily by Paula to meet our requirements.
February 19, 2026
Reply from Hays Travel - Whitehaven
Hi Stephen, Thank you for taking the time to write a lovely review, it is very much appreciated, Paula
Fab customer service!
Fab group of girls! Always welcoming & doing their best to help. Match prices that you see online & overall lovely people. Wouldn’t go anywhere else!
February 22, 2026
Reply from Hays Travel - Whitehaven
Hi Georgia, Thank you for taking the time to write a lovely review, it is very much appreciated, and a pleasure to get your holiday booked, Paula
The lady was lovely we weren't sure…
The lady was lovely we weren't sure we're to go but Cyprus it is this year
February 15, 2026
Reply from Hays Travel - Whitehaven
Hi Brenda, Thank you for taking the time to write a lovely review, it is very much appreciated, Paula
Excellent staff
Paula was very helpful and knowledgeable, dealing with our requirements in a very professional and calming manor. I will definitely be booking through Paula again. Nothing was too much trouble for Paula. A credit to your business.
February 20, 2026
Reply from Hays Travel - Whitehaven
Hi Phil, thank you for taking the time to leave a lovely review, it is much appreciated. Paula
Selen more or less immediately.Our…
Seen more or less immediately.Our travel adviser was called KENNEDY & she was excellent. Knew what we were looking for & advised us at every step. She was extremely likeable. Well done Kennedy!
February 18, 2026
Reply from Hays Travel - Whitehaven
Hi Dorothy,
Thank you for taking the time to leave me such a lovely review. It was a pleasure to book your holiday :)
Kennedy
Good experience
Despite some difficulty in finding the flights I needed, the booking was made in good time. The person dealing with it was professional, courteous and friendly.
February 18, 2026
Reply from Hays Travel - Whitehaven
Hi Christine,
Thank you for booking your flight in store with us :)
Thanks, Kennedy
We explained what we wanted and with…
We explained what we wanted and with half an hour all done and booked.
February 12, 2026
Reply from Hays Travel - Whitehaven
Hi Nicole, Thank you for taking the time to write a lovely review, it is appreciated, Paula
Quick and easy to book just what we needed …
Quick and easy to book our amazing safari
February 3, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book this for you. Karen :)
Brilliant service at Hays Travel Whitehaven
We had looked on line so roughly new what we wanted. With her knowledge Karen managed to source us the holiday we were after in the hotel we had been looking at with better flight times, booked seats on the plane and private transfers and luckily managed a discount on it. Superb service.
February 8, 2026
Reply from Hays Travel - Whitehaven
Thank you so much for your lovely review. It was a pleasure to book your holiday for you. Thanks again, Karen
Reply from Hays Travel - Whitehaven
Thank you so much for your lovely review. It was a pleasure to book your holiday for you. Thanks again, Karen
Reply from Hays Travel - Whitehaven
Hi Pauline,
Thank you for booking with us again.
See you in store again soon :)
Kennedy
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