We had an idea of where we wanted to go but not quite sure. Keira was very helpful showing us what was available for the date we had said we wanted to travel. We then asked about going on the followin... See more
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Wouldn't Use any other Travel Agent Staff are always Helpful. Pleasant. Nothing is Ever too much Trouble. Always Check for Us the Best Prices Destinations to Meet our Requirements. Sort our Pa... See more
Company replied
Staff were very helpful on booking a cruise for my disabled husband & I. Gayle was excellent taking time to explain all necessary details clearly. She even rang cruise co. regarding queries that we... See more
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Fabulous service! Paula has helped us find the perfect holiday in a matter of days. Paula has went above and beyond to find us the right location and hotel that meets our needs as a family. Nothing... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
62 Lowther Street, CA28 7DS, Whitehaven, United Kingdom
- 01946413014
4.9
Excellent
524 reviews
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Everything that we went in store at…
Everything that we went in store at Whitehaven we got. Karen was so attentive to our needs and requests and found us the perfect holiday to Malta, we love going there as it’s a one stop shop
June 23, 2026
Reply from Hays Travel - Whitehaven
Thank you for your review. It was a pleasure to book you holiday for you and I look forward to seeing you again. Thanks, Karen
PAUL ALWAYS EXCELLENT HELP
Paula always gives me excellent help, she is very professional but friendly and so helpful. Brilliant to deal with. Cant praise her enough.
June 19, 2026
Reply from Hays Travel - Whitehaven
Hi Anne, Thank you for taking the time to write such a lovely review, it's a pleasure booking your holidays, Paula
Fabulous service
Fabulous service!
Paula has helped us find the perfect holiday in a matter of days. Paula has went above and beyond to find us the right location and hotel that meets our needs as a family. Nothing was ever a hassle, Paula kept us up to date with changes and kept on looking until we were happy with all the details. It has totally taken the stress out of finding our holiday, at a great price too..so thank you Paula - you were amazing and we will definitely recommending you!
June 13, 2026
Reply from Hays Travel - Whitehaven
Thank you for taking the time to leave such a lovely review, it is appreciated, and it was a pleasure to book your holiday, Paula xx
Kennedy was extremely helpful and such…
Kennedy was extremely helpful and such a lovely friendly member of staff we felt very welcome into the shop as soon as we entered, we were undecided between a few hotels but she found us the best deal and hotel that suited our needs, we will definitely be booking with Kennedy again she’s an asset to the company ⭐️⭐️⭐️⭐️⭐️ from us
June 12, 2026
Reply from Hays Travel - Whitehaven
Hi Lindsey,
Thank you for leaving such a lovely review. I really appreciate it :)
Kennedy
All very professional friendly staff…
All very professional friendly staff helped sort out all our requirements nothing to much trouble
June 6, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, it was a pleasure to book your holiday for you. Thanks again, Keira
Kiran was very polite and very helpful
Kiran was very polite and very helpful, she found everything I asked for. She also made me feel very relaxed and nothing was too much trouble for her.
June 5, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, it was a pleasure to book your holiday for you. Thanks again, Keira
Very helpful with finding a holiday…
Very helpful with finding a holiday that I wanted explained the holiday, flights and also the dd payments
May 31, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, it was a pleasure to book your holiday for you. Thanks again, Keira
Karen is so friendly,helpful and…
Karen is so friendly,helpful and informative, nothing is any trouble to her,booking our holidays with Karen is stress free ,she's an absolute credit to the company.
May 28, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, t was a pleasure to book your holiday for you. Thanks again, Karen
Great service from Karen in the…
Great service from Karen in the Whitehaven Branch organising our holiday.
May 24, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, it was a pleasure as always to book your holiday. Thanks again, Karen
She done a very
She done a very, very good job to sort the holiday out and got price, well done.
May 20, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, it was a pleasure as always to book your holiday. Thanks again, Karen
Brilliant as usual
May 22, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, it was a pleasure as always to book your holiday. Thanks again, Karen
Reply from Hays Travel - Whitehaven
Thank you :)
It was a pleasure to book your holiday
Keira
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday. Thanks again, Karen :)
Always made to feel un-rushed & guided…
Always made to feel un-rushed & guided safely throughout our decision making, we know someone is there’s to help with any & all our questions the staff are all ready with the answers!
May 13, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It is always a pleasure to help with all your holidays. Thanks again, Karen
I'll go know where else 😘
May 8, 2026
Reply from Hays Travel - Whitehaven
Hi Martin, Thank you for taking the time to write me this review, it is greatly appreciated, Paula
It's always a pleasure using Hays…
It's always a pleasure using Hays travel in Whitehaven. I don't go anywhere else to book my holidays. Very polite and informative staff.
Kennedy was especially helpful and dealt efficiently with my needs. The booking went very smoothly and I was shown one of my alternative selections before deciding on which I wanted. Excellent service, as always
May 6, 2026
Reply from Hays Travel - Whitehaven
Hi Peter,
Thank you so much for leaving me such a lovely review. It was a pleasure booking your holiday :)
Thank you, Kennedy
Friendly helpful took there time…
Friendly helpful took there time getting wat. Was best for us. Explained things
May 6, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday. Karen
Whitehaven adviser 100% customer focused
The adviser in the Whitehaven branch in Cumbria spent ages researching different flight options, airport options and no. of nights away; so that I booked the best value trip! Nothing was too much trouble. A great listener. Totally understood my situation and wanted to help. Fantastic experience.
May 5, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to help you and book this holiday for you. Thanks again, Karen
Travel assistant was very quick and…
Travel assistant was very quick and helpful with our needs
Looked for the best deals and got us a great deal on private transfers
Was well happy definitely book with them again
May 1, 2026
Reply from Hays Travel - Whitehaven
Hi Ian,
It was a pleasure to book your Holiday.
Madison :)
Great friendly service as always from…
Great friendly service as always from Karen and her team.We would never go anywhere else.
April 16, 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday. Karen
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