We had an idea of where we wanted to go but not quite sure. Keira was very helpful showing us what was available for the date we had said we wanted to travel. We then asked about going on the followin... See more
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See what reviewers are saying
Wouldn't Use any other Travel Agent Staff are always Helpful. Pleasant. Nothing is Ever too much Trouble. Always Check for Us the Best Prices Destinations to Meet our Requirements. Sort our Pa... See more
Company replied
Staff were very helpful on booking a cruise for my disabled husband & I. Gayle was excellent taking time to explain all necessary details clearly. She even rang cruise co. regarding queries that we... See more
Company replied
Fabulous service! Paula has helped us find the perfect holiday in a matter of days. Paula has went above and beyond to find us the right location and hotel that meets our needs as a family. Nothing... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
62 Lowther Street, CA28 7DS, Whitehaven, United Kingdom
- 01946413014
4.9
Excellent
524 reviews
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Holiday sorted ,,staff really helpful…
Holiday sorted ,,staff really helpful and cheerful
November 16, 2025
Reply from Hays Travel - Whitehaven
Hi Ian,
It was a pleasure booking your holiday! Thank you for booking with us :)
Gayle
Very helpful and knowledgeable always…
Very helpful and knowledgeable always pleasant and friendly
November 8, 2025
Reply from Hays Travel - Whitehaven
Thank you for you lovely review. It was a pleasure to book your holidays again for you. Thanks again, Karen
Booking my holiday was made easier by…
Booking my holiday was made easier by such helpful staff. They rang me back when they said they would and explained the booking procedure.
October 26, 2025
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday. Thanks, Gayle
Absolutely Fantastic Holiday was…
Absolutely Fantastic Holiday was chosen, very easily booked by the lovely Gayle in Whitehaven Branch...Great Price too cant wait for my holiday 😀 I'd deffinitely recommend Hays Travel x
October 28, 2025
Reply from Hays Travel - Whitehaven
Thank you for leaving me this lovely review!
It was a pleasure booking your holiday :)
Karen booked our holiday ,she couldn’t…
Karen booked our holiday ,she couldn’t do enough for us ,,she found what we wanted in the end ,defo 5 star x
October 17, 2025
Reply from Hays Travel - Whitehaven
Hi Kairen, thank you so much for taking the time to leave such a lovely review, I look forward to seeing you in store soon Karen :)
Gayle at Whitehaven store was…
Gayle at Whitehaven store was brilliant. Very friendly and helpful.
October 12, 2025
Reply from Hays Travel - Whitehaven
Morning Scott, thank you so much for taking the time to leave such a lovely review, I look forward to seeing you in store soon Gayle :)
I went to book a solo holiday
I went to book a solo holiday , they were very good at finding me a lovely place that I would feel safe and comfortable with ,gave me what i was looking for ,very Happy with there friendly service always have a smile 😃, nothing was to much of problem to make there customers happy 👍😊.
October 4, 2025
Reply from Hays Travel - Whitehaven
Hi Caroline, thank you so much for your amazing review, it was an absolute pleasure booking your holiday and I look forward to seeing you in store soon Karen :)
So easy and very hrlpful
October 2, 2025
Reply from Hays Travel - Whitehaven
Hello, thank you so much for leaving us a review, we look forward to seeing you in store soon :)
Excellent understanding of personal requirements
Understanding of my requirements being a lone female traveler now and definitely use again in 2026
September 28, 2025
Reply from Hays Travel - Whitehaven
Thank you So much Susan, It was a absolute pleasure to book your holiday for you . Look forward to seeing you again. Gayle :)
Reply from Hays Travel - Whitehaven
Thank you so much Keith, It was a pleasure to book your holiday for you, look forward to seeing you again. Gayle :)
Excellent customer service
As always Gale and her team do everything to make sure we get the best holiday. Nothing is ever to much trouble thanks to all for making booking our holiday stress free
September 24, 2025
Reply from Hays Travel - Whitehaven
Hi Paul, thank you so much for such a lovely review it is always an absolute pleasure booking your holidays :) I am sorry I missed you this time, but glad Aidan took care of you! looking forward to seeing you in store soon Gayle :)
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday for you. Thanks again, Karen
Excellent
Amazing customer service. From when I went in the shop to ask for a quote to emails with the quotes. Karen was excellent. We asked for multiple different quotes and different dates and adding different locations but nothing was too much. Always willing to help. Always helping us with her advice on the best deals for us.
September 20, 2025
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book this holiday for you and I look forward to seeing you again soon. Thanks again, Karen
Karen is so pleasant (as are all the…
Karen is so pleasant (as are all the staff) and she really tries hard to get us the best deal.
September 6, 2025
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday and I look forward to seeing you again soon. Thanks, Karen
As always very helpful and pleasant…
As always very helpful and pleasant staff, can’t do enough to help
September 12, 2025
Reply from Hays Travel - Whitehaven
Thank you so much for taking the time to leave a lovely review, it is always a pleasure booking your holidays, we look forward to seeing you in store soon Gayle :)
Good personal service.
September 11, 2025
Reply from Hays Travel - Whitehaven
Thank you so much Francis it was an absolute pleasure to book you and wife's holiday for you. Many Thanks Aidan
Friendly welcoming staff
September 7, 2025
Reply from Hays Travel - Whitehaven
Thank you for lovely review. It was a pleasure to book you holiday and I look forward to seeing you again soon. Thanks again, Gayle
A great team outstanding from start to…
A great team outstanding from start to finish thank you
September 7, 2025
Reply from Hays Travel - Whitehaven
Thank you for lovely review. It was a pleasure to book you holiday and I look forward to seeing you again soon. Thanks again, Karen
Very professional
Everything went smoothly, no waiting, very professional really nice staff
September 2, 2025
Reply from Hays Travel - Whitehaven
Hi Susan. Thank you so much for your wonderful feedback. It was a pleasure to help with your holiday needs. Team Whitehaven :)
Excellent service from Katie from our…
Excellent service from Katie from our local branch in Whitehaven
August 27, 2025
Reply from Hays Travel - Whitehaven
Good Morning, thank you so much for you review, we look frward to seeing you in store soon Gayle :)
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