I am at tricky customer to find a holiday for. Callum was doggedly determined to find me something and went most of the way around Europe. His knowledge is excellent, well done.
Company replied
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I am at tricky customer to find a holiday for. Callum was doggedly determined to find me something and went most of the way around Europe. His knowledge is excellent, well done.
Company replied
Would 100% recommend!! Popped in to our local Hays in Wickersley, Rotherham with very vague ideas of where we wanted to go on holiday. Our travel agent, Lynn, was incredibly patient and helpful an... See more
Company replied
Staff were polite and helpful from the moment we walked into the Wickersley shop. Nicola Waterhouse patently listened, searched and found what we were looking for and with the help of Vista tailored t... See more
Company replied
Corey helped us find exactly what we were looking for eventually. We were very particular about what we wanted and he willingly and patiently looked at all our suggestions and possibilities, even thou... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
198 Bawtry Rd, S66 1AA, Wickersley, United Kingdom
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Reply from Hays Travel - Wickersley
As always Michelle was very pleasant and efficient. Wouldn’t go anywhere else to book our holidays but Wickersley Hays.

Reply from Hays Travel - Wickersley
We booked car hire for a trip in USA. Corey at the Wickersley branch did all the heavy lifting, finding us the best deal, the insurance package that suited our needs, and the best price that we have found, despite trawling the internet. Having done many previous road trips in the States and encountered lots of "hard sells" at the collection desk, it was important to us to make sure we had all the insurance that we need, and the package we got ticks all the boxes. Corey was polite and attentive, remembered my name (we'd been in the previous week), and answered all our questions in detail. If he wasn't sure of something, he made a point of finding out from colleagues. Thank you for sorting out the final piece of the jigsaw for our big trip this year!

Reply from Hays Travel - Wickersley
Natalie the representative I dealt with couldn't be more helpful. I made my booking but realised while I was there I was doing something important that week but the next week was available. She phoned Caledonian to get it altered

Reply from Hays Travel - Wickersley
All the staff are really polite helpful, nothing is too much trouble

Reply from Hays Travel - Wickersley
Very helpful, my holiday was not straight forward but we got there in the end, I am very happy with the outcome, thank you.

Reply from Hays Travel - Wickersley
From walking through the shop door you were given the staffs absolute attention.

Reply from Hays Travel - Wickersley

Reply from Hays Travel - Wickersley
Speaking to a very genuine assistant really made a difference to us making the booking.

Reply from Hays Travel - Wickersley
The lady was very helpful and polite looking for anything we asked her ,very good experience .im sorry I’ve forgotten her name .we booked on the 27 feb at wickersley .

Reply from Hays Travel - Wickersley

Reply from Hays Travel - Wickersley
Always good service and value for money at Hays.have been helped by Nicola for many of our holidays.Usually knows a nice restaurant suggestion

Reply from Hays Travel - Wickersley
Our agent, Nicola, was very patient, helpful and professional, checking different dates, airports and flight times to get us the best deal.

Reply from Hays Travel - Wickersley
Very happy polite patient and helpful staff made our experience a pleasure

Reply from Hays Travel - Wickersley
Excellent customer service, friendly staff. Went out of their way to find us the best deal whilst providing genuine advice. Would definitely recommend.

Reply from Hays Travel - Wickersley
We went in not knowing where we wanted to go on holiday.
With there expertise they helped us narrow the search then pick a holiday

Reply from Hays Travel - Wickersley
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