Hays Travel - Widnes Reviews 

833
TrustScore 5 out of 5

4.9

24 Albert Road, WA8 6JE Widnes, GB


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Rated 5 out of 5 stars

We had an excellent experience booking with Kate, she was polite, knowledgeable and listened to what we wanted from our holiday. She offered us good advice and found us the perfect deal. We will de... See more

Company replied

Rated 5 out of 5 stars

Once again Hays at Widnes has exceeded all expectations. On Wednesday Julie booked 1 holiday for me by phone and reserved another. On Thursday Grace printed the paperwork for the first hol. and... See more

Company replied

Rated 5 out of 5 stars

As always Hannah put up with the constant annoyance of me trying to wind her up. She as always was very professional and polite. We always use Hay's in Widnes. The staff always get us a good deal and... See more

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Rated 5 out of 5 stars

Went into the store the young lady really helped us to book are holiday explained everything clearly to us really went the extra mile to get us exactly what we wanted so pleased we got the holiday we... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

833 reviews

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4.9

All reviews

(833)

120,615 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very warm welcome on a cold day and…

A very warm welcome on a cold day and a lovely smile from Ellie.
We asked about our holiday thoughts and Ellie did the searching for us. She found what we were looking for and explained everything about our trip. She is really good at what she does 👍

February 13, 2026
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Reply from Hays Travel - Widnes

Thank you for your lovely comment, it was a pleasure to book your holiday for you again thank you for coming back and booking with me

Rated 5 out of 5 stars

Friendly staff

All of the staff that we have spoke to here are incredibly helpful and friendly. We will definitely use this branch for any future bookings

February 6, 2026
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Reply from Hays Travel - Widnes

Thank you for your review i am so glad you enjoyed your experience with us in store and i hope you come back in the future to see us again

Rated 5 out of 5 stars

Friendly & polite service by Grace.

Friendly & polite service by Grace.
Looked at various options, location and suitability.

February 11, 2026
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Reply from Hays Travel - Widnes

Thank you so much for your kind review, i appreciate it!

Rated 5 out of 5 stars

I always use Hayes travel I have booked…

I always use Hayes travel I have booked a cruise and a holiday with Hayes this year I think that dates it all 😊

February 6, 2026
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Reply from Hays Travel - Widnes

Thank you for your review, it was a pleasure booking your holiday for you

Rated 5 out of 5 stars

Helped to book a cruise efficiently,at…

Helped to book a cruise efficiently,at the cost we were looking at. In the location and time we wanted to go. JOB DONE!...

February 4, 2026
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Reply from Hays Travel - Widnes

Thank you so much, it was a pleasure booking you cruise.

Rated 5 out of 5 stars

Very helpful staff. Highly recommend.

I walked into your Widnes branch a few weeks ago and I spoke to Julie about flights to Florida. She was very helpful. There was no pressure to book, as I didn't have exact dates at that point. I went in the other day, again I spoke to Julie (she remembered me!). Again she was very helpful and we explored several options for my trip. I booked a flight and rental car. Great service. Highly recommend.

February 3, 2026
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Reply from Hays Travel - Widnes

Hi Stephen , Thankyou so much for your lovely words. It was a pleasure to help find what you needed. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Firstly I acknowledge some delay with…

Firstly I acknowledge some delay with call backs resulting in me calling back the next day but I accept how busy things get and also some phone messages apparently not being passed on to relevant person which again resulted in no response this has happened a few times not just once. However this being said I must say the staff are very informative helpful and give you the time needed. Very happy to send info by email allowing you to go over and process. I give five stars as once connected the service is brilliant.

January 27, 2026
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Reply from Hays Travel - Widnes

Thank you for your review, it has been super busy in store but this aside we do try to get back as soon as possible and provide our best service as you have said. Thank you for the 5 stars

Rated 5 out of 5 stars

Dependable service

As always with Hays Travel we were given excellent service. Ellie dealt with our booking and was very efficient and professional, we were very happy with our booking experience.

January 31, 2026
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Reply from Hays Travel - Widnes

Thank you for your kind review it was a pleasure booking your holiday for you

Rated 5 out of 5 stars

Our assistant was very efficient and…

Our assistant was very efficient and friendly.
The quickly realised what we wanted and got our holiday booked.

January 30, 2026
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Reply from Hays Travel - Widnes

Thank you for you lovely review im so glad we got your perfect holiday booked

Rated 5 out of 5 stars

Pleasant and helpful

Pleasant and helpful

January 30, 2026
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Reply from Hays Travel - Widnes

Hi Jim , Lovely to meet you today . Thanks for your lovely words .

Rated 5 out of 5 stars

Ellie at Widnes branchhoned ahead and took Ellie couple mins…

Phoned ahead and took Ellie couple mins to see if availability so popped down. She was fantastic. Professional and so good explaining what services Hays offer and will obviously take out all the stress of tickets etc etc.

January 29, 2026
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Reply from Hays Travel - Widnes

Hi Elizabeth , Thankyou for your kind words. We look forward to seeing you again soon .

Rated 5 out of 5 stars

We went to book a holiday and Ellie …

We went to book a holiday and Ellie added value with suggestions and advice which we could not have discovered ourselves.
We were grateful for her assistance and expertise.
Thank you.
David & Gloria Burton

January 28, 2026
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Reply from Hays Travel - Widnes

Hi David, Thankyou for your kind words, We look forward to seeing you again soon .

Rated 5 out of 5 stars

Always helpful and polite

Always helpful and polite, I won’t go anywhere else

January 28, 2026
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Reply from Hays Travel - Widnes

Hi Janet , Thankyou for your kind words, We look forward to seeing you again soon .

Rated 5 out of 5 stars

I would say that Hayes travel in Widnes…

I would say that Hayes travel in Widnes is a fabulous place to go and research and book a holiday, all the staff make you feel very welcome and give great advice, , just booked a holiday with Ellie we got exactly what we wanted when we wanted to travel at a very competitive price doesn’t come better than that.

January 27, 2026
Unprompted review
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Reply from Hays Travel - Widnes

Thank you so much for your kind review and I am very happy I was able to book your holiday for you.

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