We had an excellent experience booking with Kate, she was polite, knowledgeable and listened to what we wanted from our holiday. She offered us good advice and found us the perfect deal. We will de... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Once again Hays at Widnes has exceeded all expectations. On Wednesday Julie booked 1 holiday for me by phone and reserved another. On Thursday Grace printed the paperwork for the first hol. and... See more
Company replied
As always Hannah put up with the constant annoyance of me trying to wind her up. She as always was very professional and polite. We always use Hay's in Widnes. The staff always get us a good deal and... See more
Company replied
Went into the store the young lady really helped us to book are holiday explained everything clearly to us really went the extra mile to get us exactly what we wanted so pleased we got the holiday we... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Albert Road, WA8 6JE, Widnes, United Kingdom
- 0151 4380057
4.9
Excellent
833 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were assisted by Ellie in the Widnes…
We were assisted by Ellie in the Widnes branch. Very helpful in guiding us through our options and linking in with the travel company being used. Friendly manner and didn’t feel rushed.
January 25, 2026
Reply from Hays Travel - Widnes
Thank you for your kind review i am so glad we found this perfect holiday for you i know you will have the best time !! cant wait to hear all about it
Lovely staff
Lovely staff . Ellie sorted out holiday for us . Many thanks . Ellie was great .
January 24, 2026
Unprompted review
Reply from Hays Travel - Widnes
Thank you for your lovely comment im glad you had a great experience in store
Lovely friendly and polite staff in the…
Lovely friendly and polite staff in the Widnes branch. Always use Hays travel if I’m doing the bookings, and for travel insurance and currency.
January 18, 2026
Reply from Hays Travel - Widnes
Thank you for you lovely review i am so glad you chose us for currency and insurance we do like to pride ourselves on these areas
Ellie has patiences of a saint
Ellie has patiences of a saint! Thank you for getting us booked.
January 25, 2026
Reply from Hays Travel - Widnes
Thank you for your review, i love this haha !! I do like to think i have patience but it was an absolute pleasure to book your trip for you and also help you plan as you know its my favourite place x
Booking our holiday.22/01/2026
Booking our holiday.22/01/2026.
A really friendly welcome from staff.
The service we received was very good. All our questions were answered well.
Nothing was too much for the assistant who helped us throughout.
January 23, 2026
Reply from Hays Travel - Widnes
Thank you for your lovely review, i am so glad that all questions was answered
A young apprentice Grace Hogan booked…
A young apprentice Grace Hogan booked our cruise for us , I can't praise her highly enough for the efficient , professional manner in which she conducted her self, her knowledge made the booking very smooth, she also recognised the fact we needed to renew our passports.
January 21, 2026
Reply from Hays Travel - Widnes
Hi Ian , Thanks for your lovely words. It was a pleasure to serve you and I look forward to seeing you again .
Great service,excellent knowledge.
January 21, 2026
Reply from Hays Travel - Widnes
Thank you so much! It was a pleasure booking your holiday x
Booking at Hayes travel Widnes
We have booked several holidays here and it has all been very easy and faultless The travel rep Julie was so helpful
January 19, 2026
Reply from Hays Travel - Widnes
Thank you so much for your kind review i am so glad you had a nice booking experience again
Great service with Hayes
Great service with Hayes, very professional , we booked to go to Fuerterventura, hotel was great, right next to the beach, smooth transfers. Will be booking with Hayes again.
January 1, 2026
Reply from Hays Travel - Widnes
Thank you for your lovely review i am so glad you had a lovely time and hope to see you soon for your next one
First class service from the staff
First class service from the staff. Answered all our questions.
January 17, 2026
Reply from Hays Travel - Widnes
Thank you for your lovely review we are so glad we managed to answer all the questions you had
Reply from Hays Travel - Widnes
Hi Keith, Thankyou for your lovely comment. It was a pleasure to help you and we look forward to seeing you soon .
Ellie was very helpful as we went to…
Ellie was very helpful as we went to book a cruise for first time answered all questions and explained everything clearly
January 17, 2026
Reply from Hays Travel - Widnes
Thank you for your lovely review i am so glad you are looking forward for your first cruise
Reply from Hays Travel - Widnes
Thank you for your lovely review and thank you for booking with us
Holiday booking
Grace in the Widnes office was very polite and helpful very knowledgeable made our holiday choice easy
January 15, 2026
Reply from Hays Travel - Widnes
Hi Miss Rourke, Thankyou so much for your lovely comment, We look forward to seeing you again soon .
Reply from Hays Travel - Widnes
Thank you for your lovely comments, im so glad you got your perfect holiday from us here at hays travel widnes
First timers
It is the first time we have booked with Hays travel and the first time for us on a cruise.
Ellie was the lady who booked our holiday and she was very helpful.
Ellie explained everything to us about the holiday in detail and it made us more confident about cruising for the first time. Thank you
January 13, 2026
Reply from Hays Travel - Widnes
Thank you for your kind reviews, i am so glad you felt like i explained everything. Hopefully you love it and we can do more cruises together in the future
Always a Great Experience with Hays…
Always a Great Experience with Hays Travel They sort everything out For You
Tickets .Luggage Labels .Information.
December 19, 2025
Unprompted review
Reply from Hays Travel - Widnes
Thank you for your feedback we do pride ourselves on giving this service so im glad you appreciate this work. Hope to see you soon for your next booking
Reply from Hays Travel - Widnes
Thanks so much! It was a pleasure booking your holiday for you x
our special place booked
I was looking for a holiday to somewhere we’ve been before and We were able to get it booked making us very happy!
January 1, 2026
Reply from Hays Travel - Widnes
Hi, Thankyou so much for your lovely words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.