Adele booked my holiday to Skiathos after I’d made the initial inquiry. She was courteous and answered all my queries . Very friendly and polite. Although I made my first enquiry with Fishergate/Prest... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spoke with Andrea at Hayes travel. We were considering a family holiday to Florida. Andrea listened to our requirements and after some conversations with 3rd parties came up with very good solutions t... See more
Company replied
Llisa has done an absolutely marvellous job in putting a cruise package to the far east for us in February Everything from flights, transfers, hotels and onboard packages lisa sorted to suit our... See more
Company replied
The staff member checked all options for the holiday that I was looking at and also price matched it to the costing I had found online. She was very thorough and made the booking experience smooth and... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 Market Place, WN1 1PJ, Wigan, United Kingdom
- 01942419262
5.0
Excellent
991 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff and from Andrea at Wigan
Helpful staff and from Andrea at Wigan
Great to deal with
March 18, 2026
Reply from Hays Travel - Wigan
James,
We appreciate you taking the time to share your positive experience with our team. We are so glad that you found our staff helpful and great to deal with.
5* agency…
This is my 2nd time using this agency and it was as good as ever. We found the perfect holiday for our family of 5 and looking forward to Easter break. Abbi was super helpful and very thorough while getting the best deal. 5*
March 19, 2026
Reply from Hays Travel - Wigan
Ms Angelika Tracevska,
We're happy to hear that you had another great experience with our agency. It's wonderful that we could find the perfect holiday for your family. We appreciate your kind words.
Kind regards
Abbie
Reply from Hays Travel - Wigan
We are so happy to hear that the process was easy for you. Thank you for your lovely feedback; we appreciate it greatly. We hope you have an amazing time.
Kind regards
Yasemin
Reply from Hays Travel - Wigan
Thankyou for your review.
We hope you have an amazing holiday.
Andrea
Andrea was very patient and attentive
Andrea was very patient and attentive. She offered her valuable knowledge and experience to help with our travel plans.
March 15, 2026
Reply from Hays Travel - Wigan
Mr & Mrs Willis,
We appreciate you sharing your kind words about the assistance you received while planning your trip. We're so glad that you found the service helpful!
wigan, Hays Travel
lHAPPY DAYS…
Always a pleasure to go in to see all the smiling faces.
I have been going into the Wigan shop for many years and hope to keep doing so.
March 11, 2026
Reply from Hays Travel - Wigan
Stephen Cook,
We're delighted you find it a pleasure to visit our shop and see our team's smiling faces. It's wonderful to hear you've been a customer for many years.
wigan, Hays Travel
Reply from Hays Travel - Wigan
Angela Taylor,
We appreciate your continued patronage and are so glad you are consistently happy with our service.
wigan, Hays Travel
Very friendly atmosphere
Very friendly atmosphere, Lyndsey who booked our holiday was brilliant explained everything thoroughly, made our booking so much easier 😊👍🏻x
March 8, 2026
Reply from Hays Travel - Wigan
Sheila Ackers,
We appreciate you taking the time to leave us a review. We're so happy to hear that you found our atmosphere friendly and your booking experience easy.
wigan, Hays Travel
Andrea was great and very patience with…
Andrea was great and very patience with us and taking into account all our requests.
March 7, 2026
Reply from Hays Travel - Wigan
Mrs Hulse,
We appreciate your kind words! We are so happy we could assist you with your requests and provide excellent support.
wigan, Hays Travel
Reply from Hays Travel - Wigan
John Menguy,
We appreciate your feedback and are so happy to hear you found our team helpful and knowledgeable!
wigan, Hays Travel
No …brew :-]
they really pushed to get us the holiday we wanted and we are now happy with what we got the only thing missing was a cup of tea when we were picking are holiday . but thank you
February 25, 2026
Reply from Hays Travel - Wigan
Philip Pennington,
We're happy to hear that we could help you get the holiday you wanted. We appreciate your positive feedback and will work on providing refreshments during planning.
wigan, Hays Travel
Kelly a credit to hays travel,
Kelly a credit to hays travel,
Patience was needed to book our holidays but we got there
, all booked now after many options ,
Really pleased with the service .
March 4, 2026
Reply from Hays Travel - Wigan
Michael Winstanley,
We're happy to hear that you are pleased with the service you received while booking your holiday. We appreciate your patience, and we are so glad we could help you find the perfect option!
wigan, Hays Travel
The lady was very helpful and very pleasant.
Everyone was pleasant and I certainly couldn’t complain about anything. I am an elderly lady and because people were attentive it gave my friend confidence to book this holiday.
February 24, 2026
Reply from Hays Travel - Wigan
Evelyn Roden,
We appreciate you sharing your kind words! We're so happy everyone was pleasant and that your friend felt confident booking. Thank you for your review.
wigan, Hays Travel
Reply from Hays Travel - Wigan
Eileen Bennett,
We appreciate your positive comments regarding our helpfulness and the welcoming environment. Thanks!
wigan, Hays Travel
Great experience
The minute we walked through the door, we was welcomed with smiles and instantly felt at ease as this was our first time booking a family holiday. Nicola was fantastic, nothing was too much trouble and found us the best deal for our holiday. We have recommended hays travel to our family and friends for the next time they are booking an holiday.
February 27, 2026
Reply from Hays Travel - Wigan
Sarah,
We're happy to hear that you felt at ease booking your first family holiday with us. It's great to know that our team member provided fantastic service and found the best deal for you. Thank you for recommending us!
wigan, Hays Travel
Nothing was too much trouble.
Nothing was too much trouble.
Explanations very thorough
Friendly too
February 28, 2026
Reply from Hays Travel - Wigan
Mrs Joyce Rotherham,
We appreciate your kind words! We are so happy we could provide you with such thorough explanations and friendly service; thank you!
Wigan, Hays Travel
She was a lovely person who found me a…
She was a lovely person who found me a great deal after visiting other travel agents what was alot more expensive so I was amazed at what she found me
February 20, 2026
Reply from Hays Travel - Wigan
Kim,
We are so happy to hear that you had such a positive experience and that our team member found you a great deal. Thank you for sharing your feedback!
wigan, Hays Travel
Excellent and professional advice and…
Excellent and professional advice and knowledge. Kind and considerate staff willing to go the extra mile to get the best deal. Thank you!
February 27, 2026
Reply from Hays Travel - Wigan
Jane.L,
We appreciate you sharing your experience. We're happy to hear that you received excellent, professional advice and that our staff were kind and considerate.
wigan, Hays Travel
Very helpful from start to finish
Very helpful from start to finish. Are assistant Kelly was super helpful and very cheery. Best of all we booked a holiday
February 22, 2026
Reply from Hays Travel - Wigan
Thank you for booking with Hays Travel in Wigan and the great feedback, this really is appreciated. Hope you have a lovely time in Fuerteventura and cannot wait to hear all about you're holiday when you get back.
They couldn't do enough for us very friendly and sorted us a great holiday
They couldn't do enough for us very friendly and sorted us out with a great deal
February 22, 2026
Reply from Hays Travel - Wigan
We appreciate you sharing your positive experience! We are so happy we could provide you with friendly service and a great deal.
Wigan, Hays Travel
Kelly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.