I was delighted with the helpful and friendly reception I received. No hanging adout. Every thing was gone though at my pace and if I did not understand or get what was being said it was repeated.... See more
Company replied
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I was delighted with the helpful and friendly reception I received. No hanging adout. Every thing was gone though at my pace and if I did not understand or get what was being said it was repeated.... See more
Company replied
Just want to say a massive thanks to josi of hays travel winton branch for looking and booking a lovely holiday for me later much appreciated keep up the great work hays see you soon Alan 👍🕶🌞
Company replied
We initiated our booking by phone and when we visited the WInton shop, Sam had the paperwork ready for us and the price matched that we had found on line, A professional and friendly service as alway... See more
Company replied
Josi was friendly and efficient she listened to our preferences a d made sure we were supplied with all the information we needed to make our decisions
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
359 Wimborne Road, BH9 2AD, Winton, United Kingdom
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The understanding and pleasant Jose and very helpful as we were first timers in a tavel agents.1 question when do we fill out the insurance form enjoyed the experience thank you from2 old fogies

Reply from Hays Travel - Winton
Carolyn was very helpful in confirming exactly the details with the travel company. I am travelling on my own and so wanted assurance.

Reply from Hays Travel - Winton

Reply from Hays Travel - Winton
Lovely Carolyn the travel advisor was very helpful & patient.

Reply from Hays Travel - Winton
Once again. Josi of Hays Travel, Winton Branch was so helpful in booking a change of cruise for us and also offering a Caribbean Cruise flying from Bournemouth next year which is so convenient for us. I highly recommend Josi for your holiday planning and requirements. Thank you 😊

Reply from Hays Travel - Winton
It was great thanks. Your lady that helped me was pleasant and lustened to my needs.

Reply from Hays Travel - Winton
Excellent and efficient service with a personal touch.

Reply from Hays Travel - Winton
We placed our booking with Grace this time and found her very patient and helpful. We knew exactly which cruise we wanted so it was just the case of booking it. She did have contact MSC a couple of times but she did so with patience and speed. We have booked with you before and each time your staff have been very helpful and professional.

Reply from Hays Travel - Winton
Your lovely Sam at my winton branch again delivered on the perfect holiday for us…she is a super asset to your company

Reply from Hays Travel - Winton
Great experience. Took time out of there busy day to sort the holiday of a lifetime for my wife, daughter and I to south America and Antarctica cruise in 2028 and more than happy with the service.

Reply from Hays Travel - Winton
Always very helpfull, and have the customers request first, giving very helpfull points when booking

Reply from Hays Travel - Winton
From entering the store we were treated well and everything organised for us with courtesy and skill

Reply from Hays Travel - Winton
Lovely helpfull staff especially josi from the winton bournemouth shop

Reply from Hays Travel - Winton
Sam was very helpful and knowledgeable and found me the the ideal cruise and cabin I was looking for at a good price .

Reply from Hays Travel - Winton
We were given great advice about every aspect of our holiday.

Reply from Hays Travel - Winton
I was listened to & given advice. I did my own research & made my decision. I spoke to a very pleasant lady & it was an easy & simple process.

Reply from Hays Travel - Winton

Reply from Hays Travel - Winton
Very helpful staff, we did not no, what we want, and she took her time to help us, find what we wanted.

Reply from Hays Travel - Winton
Welcoming and friendly. Didn’t feel rushed. Good recommendations

Reply from Hays Travel - Winton
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