I was delighted with the helpful and friendly reception I received. No hanging adout. Every thing was gone though at my pace and if I did not understand or get what was being said it was repeated.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I was delighted with the helpful and friendly reception I received. No hanging adout. Every thing was gone though at my pace and if I did not understand or get what was being said it was repeated.... See more
Company replied
Just want to say a massive thanks to josi of hays travel winton branch for looking and booking a lovely holiday for me later much appreciated keep up the great work hays see you soon Alan 👍🕶🌞
Company replied
We initiated our booking by phone and when we visited the WInton shop, Sam had the paperwork ready for us and the price matched that we had found on line, A professional and friendly service as alway... See more
Company replied
Josi was friendly and efficient she listened to our preferences a d made sure we were supplied with all the information we needed to make our decisions
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
359 Wimborne Road, BH9 2AD, Winton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service as always . We have booked many times as always use Hayes travel in Winton .
Suzy and all the team are excellent . Very helpful . Nothing is too much trouble .
Def top marks def recommend Hayes .

Reply from Hays Travel - Winton
Went in to the Winton branch yesterday feeling nervous & apprehensive. Wanted to enquire about taking my first solo holiday abroad!
Josi greeted me with a smile. She was so helpful, knowledgeable and patient with me. I had so many questions!
By the end of my visit Josi had reassured me & calmed my nerves. I walked out having booked my first solo holiday! Thank you Josi

Reply from Hays Travel - Winton
Sam was very professional and helpful.
Thank you Sam

Reply from Hays Travel - Winton
Brilliant service friendly staff highly recommended

Reply from Hays Travel - Winton
Staff attentive, listening and responding to their clients questions.

Reply from Hays Travel - Winton
Suzzanne aka Suzy is a gem that Hays Travel should nurture!
She was very knowledgeable, professional and with great customer service skills!

Reply from Hays Travel - Winton
Nice friendly staff and giving us the best advice to make our holiday better

Reply from Hays Travel - Winton
Suzzie was extremely helpful with my holiday request, I stated what I was looking for and she helped me find exactly the right trip for me.

Reply from Hays Travel - Winton
Had seen a cruise holiday advertised on Facebook, went into our local store (winton) the member of the team made booking really easy and took us through choosing a cabin and meal times .Thanking Hays
travel by making it easier to pay for holidays by direct debit, allowing us to spread the cost .Would definitely recommend using them

Reply from Hays Travel - Winton
I’m always made welcome in your winton office and the manager remembers my name every time…
So five stars 🌟

Reply from Hays Travel - Winton
This will be our first cruise and so needed lots of information. Sam was able to answer all our questions and provided all the information we needed to make an informed decision before we committing to a booking with confidence. Without Sam we would not have made the booking. Thank you Sam

Reply from Hays Travel - Winton
Sam was very knowledgeable and helped us both to book our Golden Wedding treat.

Reply from Hays Travel - Winton
Josie, very welcoming and helpful when booking our cruise, all the team at Winton branch are very friendly and knowledgeable.

Reply from Hays Travel - Winton
I have had nothing but good experiences booking with hays travel in Winton. Staff so helpful.

Reply from Hays Travel - Winton
Pleasant and helpful member of staff offering alternatives and supportive advice

Reply from Hays Travel - Winton
It was great lady found us the perfect holiday as they always do first place we go for a holiday .

Reply from Hays Travel - Winton
very helpful and patient and explained everything fully and clearly. A lovely girl too!

Reply from Hays Travel - Winton
Very on the ball as usual. It's a pleasure dealing with Winton branch

Reply from Hays Travel - Winton

Reply from Hays Travel - Winton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.