Hays Travel - Witney Reviews 

460
TrustScore 5 out of 5

4.9

18b The Woolgate Centre, OX28 6AP Witney, GB


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Rated 5 out of 5 stars

Booking a sunshine holiday for my 75th birthday I found the Witney branch of Hay’s in its usual excellent form. The cheery, ever-helpful Dan quickly grasped what was required and found us the perfect... See more

Company replied

Rated 5 out of 5 stars

We contacted Hays travel by phone and spoke with Emma who was very pleasant and easy to deal with. She soon rang back with further information and costs and then later in the day she was immediately a... See more

Company replied

Rated 5 out of 5 stars

When we came into the store in witney yesterday afternoon we had dan assist us. He is professional and amazing, he is funny and genuinely a whole rounded great person. He got everything we wanted and... See more

Company replied

Rated 5 out of 5 stars

My very recent experience of booking my next holiday was a very good one. The gentleman spend alot of time with us in finding the best cruise. It was obvious to me that he loves his job in helping pe... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 18b The Woolgate Centre, OX28 6AP, Witney, United Kingdom

  • 01993623024

4.9

Excellent

TrustScore 5 out of 5

460 reviews

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4.9

All reviews

(460)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable
Friendly and got a good deal

January 3, 2026
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Hi Paul,

It was lovely to see yourself and Louise. Thank you for your kind review, I hope that you're both looking forward to your upcoming holiday.

Kind regards

Jasmine :)

Rated 5 out of 5 stars

Very helpful and knowledgeable staff in…

Very helpful and knowledgeable staff in Witney Hays travel.
Particular thanks to Dan who arranged my cruise very efficiently.

December 11, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Hiya Sue,

Thank you so much for your lovely review. I hope you enjoy your cruise!

Dan :)

Rated 5 out of 5 stars

Very friendly

Very friendly, efficient and cheerful staff

December 3, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Thank You for your lovely review!
I hope your looking forward to your holiday!
Emily :)

Rated 5 out of 5 stars

Emma

The lady was very helpful from the stsrt

November 30, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Thank You for your kind words!
I will be sure to let Emma know when shes back in store with us.
We all hope your looking forward to your holiday :)

Rated 5 out of 5 stars

The rep Emily was pleasant helpful and…

The rep Emily was pleasant helpful and friendly and answered all our questions as we were no longer comfortable booking holidays on line.
Subject to the performance of the holiday would certainly use Hays Witney again.

November 21, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Thank You for your lovely review!
Happy we have got a lovely holiday booked for you both!
Emily :)

Rated 4 out of 5 stars

Attention to detail.

Used Witney Hays Travel for the first time, to book a holiday. Service was very good with polite and knowledgeable staff. Attention to detail in making sure the documentation is correct and accurate is very important. Both our holiday schedule and ABTA Certificate were incorrect at the time of first issue. However, this was quickly rectified when I contacted the office. We will continue to use Hays Travel as the service we have had in the past especially the Deal Kent Office has been exceptional.

November 21, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Thank You for your lovely review!
We hope your looking forward to your amazing holiday :)

Rated 5 out of 5 stars

We found just what we wanted all…

We found just what we wanted all booked no problems many thanks

November 8, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Thank you for your kind review Janice, I hope you're looking forward to your upcoming holiday.
Kind regards
Jasmine :)

Rated 3 out of 5 stars

Megan was absolutely excellent

Megan was absolutely excellent, very helpful, but it appears that it’s very difficult to book a Princess cruise and associated flights via the Hays systems!
We spent nearly 2 hours in the Witney branch trying to book a holiday.

November 13, 2025
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Reply from Hays Travel - Witney

Hi Shaun,
Thank you for taking the time to talk to me today about your review, and for your feedback. We greatly appreciate reviews, to enhance training and customer experiences.
Kind regards
Jasmine

Rated 5 out of 5 stars

Really friendly and helpful staff

Really friendly and helpful staff, who made the experience under difficult circumstances rather pleasant, ever greatfull to you all for sorting my flights and accommodation out for me at short notice. Thanks again for all your help, much appreciated.

November 5, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Thank you for your lovely review! Glad we got everything sorted - Dan :)

Rated 5 out of 5 stars

Top Marks

Emma was pleasant, professional and knowledgeable booking experience that ticked all the boxes. Thanks.

November 1, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Thank you for your kind review Kate. Emma is not in the shop today, but I will be sure to pass on your kind words.
Kind regards
Jasmine :)

Rated 5 out of 5 stars

First class experience

The staff are lovely! Very patient and accommodating. Know us to well and know our be likes and dislikes.😍😎

October 25, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Thank You for your kind words,
We are always more than happy to help with your bookings!!
Emily :)

Rated 5 out of 5 stars

We wanted to add a stay at the end of…

We wanted to add a stay at the end of our cruise which we had already booked. We asked for Dan as he had been so great the first time round. It was quite complicated to do, but Dan persevered and checked and double-checked that all the steps were correct. Very impressed with the service and his patience and good humour throughout.

October 11, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Dear Janet,

Thank you for your lovely review! I'm so happy we managed to get everything sorted

Have a lovely day

Dan :)

Rated 5 out of 5 stars

Again we booked with the lovely Emma…

Again we booked with the lovely Emma after walking out of TUI where they were rude and not welcoming!

Emma found us the best deal and remembered us from 2 years ago. Thank you HAYS we will definitely book with you again!

October 5, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Thank you for your very kind review Ginny. Emma is currently on annual leave, but I will be sure to pass on your kind words on her return.

Kind regards

Jasmine :)

Rated 5 out of 5 stars

Very easy to speak to got back to me…

Very easy to speak to got back to me within 30 minutes with the results I wanted

October 9, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Thank you for the kind review. I'll be sure to pass this on to Megan, when she's back in the shop.
Kind regards
Jasmine :)

Rated 5 out of 5 stars

The agent was really helpful and…

The agent was really helpful and amenable. She really listened to us and was amazingly efficient so very pleased with the service.
It’s wonderful to be able to go into Hays Travel and get that personal service rather than a disembodied voice at the end of the phone or a chatbot!!

October 5, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Thank you for your lovely review. Emma :-)

Rated 4 out of 5 stars

Good job

Good job, thank you

September 17, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Thank you for your review. Emma :-)

Rated 5 out of 5 stars

Very helpful and professional could not…

Very helpful and professional could not ask for more. All the staff in the Witney shop are always so helpful.
Thankyou very much.

September 4, 2025
Hays Travel - Witney logo

Reply from Hays Travel - Witney

Thank You for your lovely review!
I will be sure to let Megan know of your kind words when shes back in store.
Emily :)

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