So friendly, welcoming and very helpful in the Wombwell branch. Particularly Paige who was patient with a customer who was rather nervous about booking a single holiday!! Made me feel comfortable and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the moment we walked in everything was absolutely fantastic. This is our first holiday abroad in over 20+ years. Cannot thank the manager Keeley from the Wombwell branch enough. Smooth straight f... See more
Company replied
We called in to make enquiries about a cruise for our mums 80th birthday. Keeley was so knowledgeable and helpful we booked it there and then she understood what we wanted from the holiday and also w... See more
Company replied
Absolutely fabulous. This was a more unusual holiday request. With a Halloween trip to New Orleans, and visiting the 3 locations my direct ascendents landed in America in the 1600's. As usual... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15A High Street, S73 0AA, Wombwell, United Kingdom
- 01226697470
4.9
Excellent
771 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely experience
Spoke to a lovely lady called Nicola in Wombwell. Very helpful and informative! Thank you
February 12, 2026
Reply from Hays Travel - Wombwell
Thanks for your lovely review Gemma :)
Booking a holiday
Richard made us feel very welcome, explained every part of the process of booking our holiday.
February 12, 2026
Reply from Hays Travel - Wombwell
Thank you so much for your lovely review! :)
Family holiday
They was very helpful and new all about where I wanted to go and the best place to stay so we not too far out of way and was very friendly and made us feel welcome . 😆
February 12, 2026
Reply from Hays Travel - Wombwell
Thank you so much for your lovely review! :)
Never used a travel agent before
Never used a travel agent before. Quick, efficient and helpful
February 9, 2026
Very knowledgeable agent
Very knowledgeable agent, Keeley. Great advice given. Very friendly.
January 31, 2026
Reply from Hays Travel - Wombwell
Thank you for your lovely review :)
Wombwell polite & friendly.
Always very helpful & friendly at the wombwell branch. Makes booking a holiday easy. Always polite & professional.
February 3, 2026
Reply from Hays Travel - Wombwell
Thank you very much for your lovely review! :)
Reply from Hays Travel - Wombwell
Thanks for booking with us :)
If you see holidays elsewhere they go…
If you see holidays elsewhere they go above and beyond to help and match the price if its possible and they all give you a warm and friendly welcome in the branch.
January 30, 2026
Reply from Hays Travel - Wombwell
Thank you very much for your lovely review - we always try our best to accommodate our customers :)
Olivia was excellent and completed the…
Olivia was excellent and completed the holiday transaction in quick time and we’d been messing about searching on the internet for ages. Super efficient and a personality to match.
January 30, 2026
Reply from Hays Travel - Wombwell
Thankyou so much for your kind words :)
Very happy with the service and help…
Very happy with the service and help with booking my holiday and would recommend them very helpful will definitely be booking with them again
January 30, 2026
Reply from Hays Travel - Wombwell
Thankyou was a pleasure to book your holiday for you :)
Would like to say thank you to Richard…
Would like to say thank you to Richard for his help and advice.
January 25, 2026
Reply from Hays Travel - Wombwell
Thank you very much for your kind review! :)
Knowledgeable staff
Knowledgeable staff. Helpful with all booking arrangements. Favourable prices.
January 28, 2026
Reply from Hays Travel - Wombwell
Thank you for your lovely review :)
Staff really helpful at hays travel…
Staff really helpful at hays travel Wombwell everything sorted in one trip
January 27, 2026
Reply from Hays Travel - Wombwell
Thankyou, pleasure to serve you as always :)
Excellent service
Excellent service. Helpful staff. You are never made to feel rushed even when they are busy. Good location.
January 25, 2026
Reply from Hays Travel - Wombwell
Thank you for your lovely review and continued custom :)
Nicola was very helpful.
January 23, 2026
Reply from Hays Travel - Wombwell
Thank you for your lovely review! :)
Correspondence from Hays was great
Correspondence from Hays was great, messages and queries were answered really quick, documents were ready and waiting when I went to collect, everything explained, would definitely recommend 😊
January 22, 2026
Reply from Hays Travel - Wombwell
Thankyou for your kind review :)
Great travel adviser 😊
Great travel adviser 😊
Paige was great really helpful and went through lots of options.
January 22, 2026
Reply from Hays Travel - Wombwell
Thank you so much for your lovely review! We really appreciate your continued custom! :)
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff, helped to accommodate my requirements and are to booking process really easy and straightforward
January 15, 2026
Reply from Hays Travel - Wombwell
Thank you for your lovely review :)
Richard was amazing!!
Richard was amazing! Super friendly and Answered all my messages quickly and got the holiday booked in less than 10 mins, all questions answered promptly and the deal was that good I booked another holiday the day after!
January 11, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.