The young man who served me gave me an excellent deal for Tenerife 2027 and was very friendly and informative. Rachel your team at Workington are always simply the best. Oh and they even made me a... See more
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Staff very helpful, nothing was a problem, gave good advise, went through the paper work in every detail. Helped with setting up the Hays app on my mobile.
Company replied
Laura was very friendly, helpful , and efficient she showed us different cruises and helped me and my husband choose the one that was most suitable for us.
Company replied
Rachel and team were very friendly and helpful, we got the information we needed and booked our holiday hassle free. Great service as always.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Murray Road, CA14 2AB, Workington, United Kingdom
- 01900837909
4.9
Excellent
615 reviews
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We were very happy with our experience …
We were very happy with our experience T
Rachel the manager looked after us she was very informative and explained everything going out of her way to get us the information we required
January 25, 2026
Reply from Hays Travel - Workington
Thank you so much for your lovely review. It was a pleasure looking after you, and I’m really glad to hear you had such a positive experience. I’m always happy to take the time to explain everything clearly and make sure you have all the information you need.
Your feedback truly means a lot, and I hope to welcome you back again in the future.
Warm regards,
Rachel
Friendly staff
January 24, 2026
Reply from Hays Travel - Workington
Thank you :) We look forward to seeing you again soon
Staff very helpful and polite keen to…
Staff very helpful and polite keen to assist and lots of information
January 16, 2026
Reply from Hays Travel - Workington
Herllo, thank you so much for taking the time to leave a lovely review it is much appreciated, we look forward to seeing you in store soon Gayle :)
Friendly helpful staff
January 23, 2026
Reply from Hays Travel - Workington
Hello, thank you so much for taking the time to leave a review it is much appreciated, we look forward to seeing you in store soon :)
Rachel at Workington was excellent.
January 22, 2026
Reply from Hays Travel - Workington
Thank you so much for your kind words :) Rachel
Fantastic customer service
Fantastic customer service. Laura was great with her help and guidance, she accommodated everything we asked for, even though we changed our plans part way.
Highly recommend
January 21, 2026
Reply from Hays Travel - Workington
Thank you so much for taking the time to leave such a lovely review, we look forward to seeing you in store soon :)
Rachel was very polite and informative.
January 20, 2026
Reply from Hays Travel - Workington
Thank you! I’m really glad you had a great experience — I love making things as easy for people as I can. See you soon, Rachel :)
Extremely pleased
Extremely pleased with the great customer service over the weekend. Aidan at Workington branch was so cheerful, friendly and patient, he found us what we wanted on two separate holidays, he was very knowledgeable and nothing was too much trouble, satisfied customers.
January 19, 2026
Reply from Hays Travel - Workington
Hi Amanda, Thank you so much for you kind feedback. It was absolute pleasure to help to book your next holidays for you. Look forward to seeing you again in store. Many Thanks Aidan :)
Employee was patient and thorough
Employee was patient and thorough, she tried to find the holiday to fit our budget and dates which were very specific.
She also gave us a range of places to look at and things to do as we are not sunbathers.
She looked at all elements such as temperature climate in the northern part of the island.
She also took consideration into TripAdvisor reviews and was open to discuss these.
More deals should be displayed in the window to widen our knowledge on options.
We liked her personal touches on where to go next and dates to bring in passports
January 17, 2026
Reply from Hays Travel - Workington
Thank you so much for your lovely review. I’m really glad you felt supported and that the options matched your budget, dates, and interests.
I appreciate your suggestion about displaying more deals too & will pass this on.
It’s great to hear the personal touches helped, and I look forward to seeing you again when you bring in your passports.
Many thanks,
Rachel, manager
First time traveller …
I’ve never ever used a travel agent until now. Never had a passport until this year so the whole booking to go abroad was very daunting, but with Clare’s help everything was made so easy. Finding a perfect flight, hotel and location
January 18, 2026
Reply from Hays Travel - Workington
Thank you so much for your lovely review. I’m thrilled to hear Clare made your first trip abroad feel easy and exciting. She’ll be over the moon to read this.
Wishing you the most amazing holiday!
Rachel, manager
Very helpful and informative staff
Very helpful and informative staff. Gayle gave us plenty of options to consider. A very easy booking process.
January 17, 2026
Reply from Hays Travel - Workington
Thank you so much for your lovely feedback. I’m delighted to hear Gayle looked after you so well and made the whole booking process nice and simple. We really appreciate you choosing us and hope you have a fantastic trip.
Rachel, manager
Reply from Hays Travel - Workington
Hello, thank you so much for taking the time to leave a review it is much appreciated, I look forward to seeing you both in store soon Gayle :)
Booked travel insurance Laura really…
Booked travel insurance Laura really helpful answered all questions I had
January 5, 2026
Reply from Hays Travel - Workington
Thank you so much for your kind words :) we look forward to seeing you again soon
Clare was extremely helpful 😊
Clare was extremely helpful and listened to what I was wanting to ensure me & my daughter had correct holiday hotel for our needs.
January 13, 2026
Reply from Hays Travel - Workington
Thank you so much for your lovely review. I’m really glad Clare was able to help you find the right hotel for you and your daughter. Wishing you both a fantastic holiday!
Rachel
Manager
Reply from Hays Travel - Workington
Thank you so much for your lovely feedback this is very much appreciated 😊
Booking a summer holiday
We wanted to book our summer holiday however did not know the best hotel that would suit us. Rachel had a friendly and helpful approach which put us a ease when booking our family holiday
January 11, 2026
Reply from Hays Travel - Workington
Thank you so much for your kind words. It was a pleasure helping you find the right hotel, and I’m glad the booking felt easy and comfortable for you :) see you again soon Rachel
Yet another booking
As always great staff, pleasure to deal with.
Clare is fantastic (workington)
January 8, 2026
Reply from Hays Travel - Workington
Thank you , we really appreciate your return custom & feedback 😊
Excellent service
With the assistance of Gayle we found the perfect holiday in Dubai and the Maldives. Gayle was very patient with us. Thank you so much for all your knowledge and help.
January 4, 2026
Reply from Hays Travel - Workington
Good Morning, thank you so much for leaving such a lovely review, I hope you have an incredible holiday and I look forward to seeing you in store soon Gayle :)
Reply from Hays Travel - Workington
Thank you for your lovely feedback this is very much appreciated 😊
Very helpful
December 28, 2025
Reply from Hays Travel - Workington
Thank you for your lovely feedback this is very much appreciated 😊
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