Hays Travel - Yeovil Middle St Reviews 

935
TrustScore 5 out of 5

4.9

8 Middle Street, BA20 1LZ Yeovil, GB


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Rated 5 out of 5 stars

Such a speedy, friendly, and efficient experience. Everything done for us, which makes the whole holiday process so much easier. Thank you

Company replied

Rated 5 out of 5 stars

The representative listened to what I wanted, asked questions to clarify points and made suggestions without being pushy. She also explained exactly what we were booking and why there was an extra l... See more

Company replied

Rated 5 out of 5 stars

Reana in Hays in Yeovil made booking our 2028 cruise seamless and also lots of fun. Our booking was made smoothly and email correspondence was extremely prompt. Thank you, once again, for such excelle... See more

Company replied

Rated 5 out of 5 stars

Called into Yeovil branch yesterday late morning. Was helped by Gavin, excellent service. Booked a holiday for this Saturday, everything completed including car parking, have all tickets and documents... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 8 Middle Street, BA20 1LZ, Yeovil, United Kingdom

  • 01935577295

4.9

Excellent

TrustScore 5 out of 5

935 reviews

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4.9

All reviews

(935)

118,033 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Me and my mum had such a fantastic…

Me and my mum had such a fantastic experience with Fleur at the Yeovil branch. She helped us book our holiday and excursions and was absolutely brilliant from start to finish.

Fleur was extremely helpful, patient and informative, taking the time to answer all of our questions about cruises and explain everything clearly. Nothing ever felt like too much trouble, and she made the whole booking process feel easy and stress-free.

We really appreciated how much time and care she gave us, especially when helping us choose and book our excursions. Her knowledge and advice were so helpful and made us feel really confident and excited about our holiday.

Thank you so much, Fleur, for all your help. You are a real credit to the Yeovil branch and we would definitely recommend you to anyone looking to book a holiday and will certainly be using you again when we book our next holiday!

August 5, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you for taking the time to write this lovely message. It was a pleasure to meet you all and so happy we could get something booked for you and your family :) - Fleur

Rated 5 out of 5 stars

First time booking with Hays.

The representative listened to what I wanted, asked questions to clarify points and made suggestions without being pushy. She also explained exactly what we were booking and why there was an extra local tax.
She also stayed calm and professional when the holiday we tried to book was not available.
Would recommend and use again.

August 6, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you for your lovely review, I hope you have the best time :) Kayleigh

Rated 4 out of 5 stars

Was listened to process was quick and…

Was listened to process was quick and efficient also given advise that was good.young lady was polite

August 5, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you for your lovely feedback! I am delighted to hear that you appreciate my speed and efficiency. - Reana :)

Rated 5 out of 5 stars

Great experience

Great experience, first time using Hays, will recommend.

August 1, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you for your lovely reply, it was a pleasure :) Fleur

Rated 5 out of 5 stars

Excellent Service

Called into Yeovil branch yesterday late morning. Was helped by Gavin, excellent service. Booked a holiday for this Saturday, everything completed including car parking, have all tickets and documents before end of day. Such a brilliant service. Thank you

July 30, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you for taking the time to write this lovely message and your kind words :) Team Yeovil

Rated 5 out of 5 stars

Very friendly and helpful, patient and friendly

Very friendly and helpful and understanding. Never lost her patience with me, although I think I might have not been easy! She was very smiley and explained everything very well. Her name is Laura and I’m going back for her to do my online check in as I’m not technically minded.
Within an hour of being home a had a call from the foreign exchange desk asking about my currency requirements.

July 28, 2026
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Reply from Hays Travel - Yeovil Middle St

Hello :) My pleasure, never any trouble, looking forward to hearing about your holiday afterwards :) Laura

Rated 5 out of 5 stars

Effortless and efficient

Rachael was a fabulous help! Got everything organised super efficiently and effortlessly.

July 28, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you very much for your lovely review-Rachael

Rated 5 out of 5 stars

Very helpful member of staff went…

Very helpful member of staff went above and beyond, explained everything in detail always a pleasure to use our local hays travel agent in yeovil

July 26, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you so much for appreciating my attention to detail, I am so glad I gave you a good experience - Reana :)

Rated 5 out of 5 stars

Your staff are extremly helpful and…

Your staff are extremly helpful and informative. They seem fully briefed on all the destinations you go to and are ready with helpful tips. We have travellwd with Hays several times now are very satisfied!

July 16, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Good morning,

Thank you for your wonderful feedback! We are so pleased to hear that our staff have been so helpful and informative, and that you've been satisfied with your previous travels with us.

Kind Regards,
Abi

Rated 5 out of 5 stars

Megan was very helpful and friendly …

Megan was very helpful and friendly and found me a few quotes to go away and choose from

July 14, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you for your kind feedback! I'm glad I found an option that worked for you all! See you soon, best wishes, Megan :)

Rated 5 out of 5 stars

Holiday booking

Laura is an asset to your company, listened to our needs from the outset of our visit and took the time and effort for us to book a holiday cruise just how and where we wanted.
The whole travel agency shop was very friendly and made us feel very welcome.

July 18, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you so much for your kind words and thank you again for booking with me :) Laura

Rated 5 out of 5 stars

Everything sorted out professionally…

Everything sorted out professionally and any questions answered to our satisfaction . Thank you

July 16, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you for taking the time to write this lovely review, always a pleasure to book your holiday :) - Rachael

Rated 5 out of 5 stars

We were made to feel welcome as soon as…

We were made to feel welcome as soon as we stepped in the door. We went to the same person who booked our previous holiday, she was very helpful and seemed to understand what we were looking for

July 16, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you for taking the time to write this lovely message, it was lovely to see you both again :) - Fleur

Rated 5 out of 5 stars

Abi booked me for the holiday that I…

Abi booked me for the holiday that I wanted. She also gave me a brochure of P&O s cruises for 2028 so I could make up my mind for that year.

July 7, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you for this lovely review, it was a pleasure to help get this P&O cruise booked for you - Abi :)

Rated 5 out of 5 stars

Excellent staff and all friendly and…

Excellent staff and all friendly and sorted out holiday with ease.

July 9, 2026
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Reply from Hays Travel - Yeovil Middle St

Good afternoon Jackie,

Thank you so much for your wonderful review! We are delighted to hear that our team was friendly and helpful and made booking your holiday easy as thats what we aim to do.

See you soon,
Abi

Rated 5 out of 5 stars

Great service

Great service. Very knowledgeable and extremely polite. I’d certainly recommend using Hays Travel. Thank you. 🤩

July 8, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you for this lovely review, it was a pleasure helping you - Abi :)

Rated 5 out of 5 stars

Excellent service…. Again!

This was the third time we have booked a holiday with Hays Travel and the third time we have been very pleased with the help, professionalism and support we received to ensure we got the holiday we want.

July 5, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much for your lovely review. I'm so glad you had another positive experience and we've got you all booked up with something exciting to look forward to-Rachael

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