We booked our holiday with the lovely Reana. She was very professional and had a lovely personality. The booking experience went very smoothly. We were pleased we chose Hays.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We booked our holiday with the lovely Reana. She was very professional and had a lovely personality. The booking experience went very smoothly. We were pleased we chose Hays.
Company replied
The representative listened to what I wanted, asked questions to clarify points and made suggestions without being pushy. She also explained exactly what we were booking and why there was an extra l... See more
Company replied
Such a speedy, friendly, and efficient experience. Everything done for us, which makes the whole holiday process so much easier. Thank you
Company replied
Reana in Hays in Yeovil made booking our 2028 cruise seamless and also lots of fun. Our booking was made smoothly and email correspondence was extremely prompt. Thank you, once again, for such excelle... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
8 Middle Street, BA20 1LZ, Yeovil, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shelly listened to our ideas for our holiday and soon came up with a good suggestion for us. We hope our trip will be everything we hoped for. We booked on the same day. Everything was explained to us during the booking process. A very good service with an knowledgeable member of staff.

Reply from Hays Travel - Yeovil Middle St
We visited the store mid afternoon but due to our requirements it took longer than expected to get our holiday booked however the staff were excellent and didn't rush us even though the store had closed by the time everything was sorted. They took the time to find out as much information as possible to make sure the holiday was suitable. Highly recommended!

Reply from Hays Travel - Yeovil Middle St
Brilliant service, very helpful, provided good information on things that we need to do ourselves.

Reply from Hays Travel - Yeovil Middle St
Anna was able to book an amazing holiday for us. Not an easy thing as I need an accessible balcony cabin of which there are very few. To add to that we like to be near mid ship with cabins both above and below.
She is so friendly and helpful, going above and beyond by getting into work much earlier than normal to try and book our cabin as well as others.
All the staff at Hays, Yeovil are superb, can't fault them.
Highly recommend using Hays in Yeovil

Reply from Hays Travel - Yeovil Middle St
Everything from start to finish was very professional and personal staff were very knowledgeable and helpful especially Fleur who managed our booking.

Reply from Hays Travel - Yeovil Middle St

Reply from Hays Travel - Yeovil Middle St
It was lovely to just pop in chat to Anna about out what we would like for our holiday. Her knowledge of Portugal helped in making what will hopefully be a great week away.

Reply from Hays Travel - Yeovil Middle St
Rachael was really friendly, knowledgeable, efficient and it was a great experience booking with her

Reply from Hays Travel - Yeovil Middle St

Reply from Hays Travel - Yeovil Middle St
Anna is a good travel advisor haven't have a hard time booking our first cruise..she explained to us every detail about trip..very approachable..
Service is 💯% great it was 2nd to non..highly recommended hays travel.. we'll book again next time..

Reply from Hays Travel - Yeovil Middle St
Excellent booking experience.Staff were very helpful and wel informed.

Reply from Hays Travel - Yeovil Middle St
Immediate attention staff friendly and the whole booking was done with great attention to all the questions nothing to worry about.Will use again.Well pleased.

Reply from Hays Travel - Yeovil Middle St
Our booking experience at Hays in Yeovil was excellent, Fleur was friendly and very helpful.
The whole experience was very professional.
Will be certainly using Hays in the future.
Many thanks to Fleur and her colleagues for their help.

Reply from Hays Travel - Yeovil Middle St
Travel agents at the Yeovil branch are excellent at customer service, all are so friendly & helpful.

Reply from Hays Travel - Yeovil Middle St
Very knowledgeable
Friends fun group of ladies.
Went above and beyond.

Reply from Hays Travel - Yeovil Middle St
Fleur went out of her way to make sure we booked the holiday we wanted. So helpful and kind.

Reply from Hays Travel - Yeovil Middle St
Nat in the Yeovil branch, brilliant as always. Found our holiday which is great. Such a lovely lady can’t do enough for us always willing to go the extra mile. Won’t go any where else.

Reply from Hays Travel - Yeovil Middle St
Been speaking with Fleur&Abi and they both have been fantastic, answered all my questions with great detail.

Reply from Hays Travel - Yeovil Middle St
All the girls have been very helpful and friendly, and has a lot of patience with the enquiry on the phone as it can take some time

Reply from Hays Travel - Yeovil Middle St
Always a pleasure to book with Hays , friendly smiley
and knowledgeable staff .
Nothing is too much trouble .
Always on hand for any queries that we may have , its always lovely to know that you can always pickup the phone or pop in and they will always solve any issues or problems we may face .The whole booking process was easy and explained at every level

Reply from Hays Travel - Yeovil Middle St
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.