Hays Travel - Yeovil Middle St Reviews 

936
TrustScore 5 out of 5

4.9

8 Middle Street, BA20 1LZ Yeovil, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We booked our holiday with the lovely Reana. She was very professional and had a lovely personality. The booking experience went very smoothly. We were pleased we chose Hays.

Company replied

Rated 5 out of 5 stars

The representative listened to what I wanted, asked questions to clarify points and made suggestions without being pushy. She also explained exactly what we were booking and why there was an extra l... See more

Company replied

Rated 5 out of 5 stars

Such a speedy, friendly, and efficient experience. Everything done for us, which makes the whole holiday process so much easier. Thank you

Company replied

Rated 5 out of 5 stars

Reana in Hays in Yeovil made booking our 2028 cruise seamless and also lots of fun. Our booking was made smoothly and email correspondence was extremely prompt. Thank you, once again, for such excelle... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 8 Middle Street, BA20 1LZ, Yeovil, United Kingdom

  • 01935577295

4.9

Excellent

TrustScore 5 out of 5

936 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(936)

119,160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A knowledgeable member of staff made booking our holiday easy.

Shelly listened to our ideas for our holiday and soon came up with a good suggestion for us. We hope our trip will be everything we hoped for. We booked on the same day. Everything was explained to us during the booking process. A very good service with an knowledgeable member of staff.

May 8, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much for the lovely feedback. As always its our pleasure to provide excellent service and we cant wait to hear all about it when you return :) Shelley

Rated 5 out of 5 stars

Amazing customer service

We visited the store mid afternoon but due to our requirements it took longer than expected to get our holiday booked however the staff were excellent and didn't rush us even though the store had closed by the time everything was sorted. They took the time to find out as much information as possible to make sure the holiday was suitable. Highly recommended!

May 6, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you for taking the time to write this lovely message, it was lovely to meet you :) - Fleur

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very helpful, provided good information on things that we need to do ourselves.

May 3, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much for taking the time to write your review and for your lovely comments :-) - Anna

Rated 5 out of 5 stars

Hays Yeovil, brilliant service…

Anna was able to book an amazing holiday for us. Not an easy thing as I need an accessible balcony cabin of which there are very few. To add to that we like to be near mid ship with cabins both above and below.
She is so friendly and helpful, going above and beyond by getting into work much earlier than normal to try and book our cabin as well as others.
All the staff at Hays, Yeovil are superb, can't fault them.
Highly recommend using Hays in Yeovil

April 30, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much for taking the time to send your review, your kind words mean so much to me and everyone in the office. It's always a pleasure booking your cruises and I look forward to next time! :-D - Anna

Rated 5 out of 5 stars

Very helpful excellent service

Everything from start to finish was very professional and personal staff were very knowledgeable and helpful especially Fleur who managed our booking.

April 21, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you for taking the time to write this lovely message and for booking with me - Fleur :)

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. With good knowledge of destinations.

April 26, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much for taking the time to write your review and for your lovely comments :-) - Anna

Rated 5 out of 5 stars

It was lovely to just pop in chat to…

It was lovely to just pop in chat to Anna about out what we would like for our holiday. Her knowledge of Portugal helped in making what will hopefully be a great week away.

April 26, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much for taking the time to write your review and for your lovely comments! :-) - Anna

Rated 5 out of 5 stars

Rachael was really friendly

Rachael was really friendly, knowledgeable, efficient and it was a great experience booking with her

April 26, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much for the lovely feedback. It was our pleasure to help. We cant wait to hear all about it when your home :) Anna

Rated 5 out of 5 stars

Good advice on travel arrangements…

Good advice on travel arrangements friendly staff

April 16, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much for the lovely feedback. It was our pleasure to help. We cant wait to hear all about it when your home :) Nat

Rated 5 out of 5 stars

Anna is a good travel advisor haven't…

Anna is a good travel advisor haven't have a hard time booking our first cruise..she explained to us every detail about trip..very approachable..
Service is 💯% great it was 2nd to non..highly recommended hays travel.. we'll book again next time..

April 17, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much for the lovely feedback. It was our pleasure to help. We cant wait to hear all about it when your home :) Anna

Rated 5 out of 5 stars

Excellent booking .

Excellent booking experience.Staff were very helpful and wel informed.

April 15, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much for the lovely feedback, it was our pleasure to get you booked on with your friends. We cant wait to hear all about it when your home :) Nat

Rated 5 out of 5 stars

Short return to West Wales.

Immediate attention staff friendly and the whole booking was done with great attention to all the questions nothing to worry about.Will use again.Well pleased.

April 15, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much for the lovely feedback. It was our pleasure to help. We cant wait to hear all about it when your home :) Anna

Rated 5 out of 5 stars

Booking experience

Our booking experience at Hays in Yeovil was excellent, Fleur was friendly and very helpful.
The whole experience was very professional.
Will be certainly using Hays in the future.
Many thanks to Fleur and her colleagues for their help.

April 2, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you for your lovely reply, it was lovely meeting you both :) Fleur

Rated 5 out of 5 stars

Travel agents at the Yeovil branch are…

Travel agents at the Yeovil branch are excellent at customer service, all are so friendly & helpful.

April 3, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Hi Susan, thank you so much for your lovely reply :) Fleur

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable
Friends fun group of ladies.
Went above and beyond.

March 29, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much Stuart! - Laura :)

Rated 5 out of 5 stars

Exceptional experience

Fleur went out of her way to make sure we booked the holiday we wanted. So helpful and kind.

March 28, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you for taking the time to write your lovely message, it was lovely meeting you both :) - Fleur

Rated 5 out of 5 stars

Nat in the Yeovil branch

Nat in the Yeovil branch, brilliant as always. Found our holiday which is great. Such a lovely lady can’t do enough for us always willing to go the extra mile. Won’t go any where else.

April 1, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thankyou so much for taking the time to write your review and for your lovely comments! :-) - Natalie

Rated 5 out of 5 stars

Been speaking with Fleur&Abi and they…

Been speaking with Fleur&Abi and they both have been fantastic, answered all my questions with great detail.

March 30, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Hi Jamie, thank you for taking the time to write your review and for your lovely comments. It was a pleasure to get your holiday booked for you! - Abi & Fleur :)

Rated 5 out of 5 stars

All the girls have been very helpful…

All the girls have been very helpful and friendly, and has a lot of patience with the enquiry on the phone as it can take some time

March 27, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you for taking the time to write this lovely message, was lovely meeting you both - Fleur :)

Rated 5 out of 5 stars

Always a pleasure to book with Hays

Always a pleasure to book with Hays , friendly smiley
and knowledgeable staff .
Nothing is too much trouble .
Always on hand for any queries that we may have , its always lovely to know that you can always pickup the phone or pop in and they will always solve any issues or problems we may face .The whole booking process was easy and explained at every level

March 23, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much for taking the time to write such a wonderful review and for your kind words, it's always a pleasure booking your holiday! :-) - Anna

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look