We booked our holiday with the lovely Reana. She was very professional and had a lovely personality. The booking experience went very smoothly. We were pleased we chose Hays.
Company replied
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We booked our holiday with the lovely Reana. She was very professional and had a lovely personality. The booking experience went very smoothly. We were pleased we chose Hays.
Company replied
The representative listened to what I wanted, asked questions to clarify points and made suggestions without being pushy. She also explained exactly what we were booking and why there was an extra l... See more
Company replied
Such a speedy, friendly, and efficient experience. Everything done for us, which makes the whole holiday process so much easier. Thank you
Company replied
Reana in Hays in Yeovil made booking our 2028 cruise seamless and also lots of fun. Our booking was made smoothly and email correspondence was extremely prompt. Thank you, once again, for such excelle... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
8 Middle Street, BA20 1LZ, Yeovil, United Kingdom
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Well done to anna birch in Yeovil, good service and thankyou

Reply from Hays Travel - Yeovil Middle St
Agent Anna was very efficient and helpful in researching alternative travel dates to meet my needs. Very well done.

Reply from Hays Travel - Yeovil Middle St
Abi our travel consultant made booking a holiday easy. She made helpful suggestions and provided us with the relevant brochures to help us choose.
Abi was professional, friendly, informative and very efficient. It was a pleasure to book our holiday through her her.

Reply from Hays Travel - Yeovil Middle St

Reply from Hays Travel - Yeovil Middle St
Very helpful, pleasant staff.
Help to find best deal on chouce of holiday.

Reply from Hays Travel - Yeovil Middle St

Reply from Hays Travel - Yeovil Middle St

Reply from Hays Travel - Yeovil Middle St
Helpful and friendly. Stress free booking, definitely so much nicer to connect with a person who can guide you with their knowledge on resorts and accommodation. Why book on line.

Reply from Hays Travel - Yeovil Middle St

Reply from Hays Travel - Yeovil Middle St
As always, booking our holiday was easy and a pleasure. Nat made sure we booked what we wanted at the best price she could find.

Reply from Hays Travel - Yeovil Middle St
Sarah was friendly, professional, very informative and helpful and ensured our booking went smoothly.

Reply from Hays Travel - Yeovil Middle St
Hays Yeovil office have always provided excellent service. Staff are polite, friendly and helpful. I have dealt with Hays and it’s Yeovil predecessor Bath Travel for many years and have been very happy with their performance and customer service.

Reply from Hays Travel - Yeovil Middle St
Pam was very helpful and kept me informed at all times. I'm sorry she's leaving but wish her a happy retirement.

Reply from Hays Travel - Yeovil Middle St
I could not fault our experience! Incredibly helpful, friendly staff who made every effort to help and provide advice on our trip!
I have already been recommending the to others and will continue to do so!

Reply from Hays Travel - Yeovil Middle St
Hi always helpful and nothing is to much trouble very happy to always go to them and book my holidays.

Reply from Hays Travel - Yeovil Middle St
Met up with the Yeovil team at an event at the football club. We had gone specifically to meet up with the Newmarket people. This worked well and we booked 2 holidays for this year. Hays and Newmarket worked together as an effective team and we got a good price, and got everything booked on the spot. Plus both agencies were chatty and knowledgeable.

Reply from Hays Travel - Yeovil Middle St
The assistant who booked our holiday was brilliant.

Reply from Hays Travel - Yeovil Middle St
Sarah was very knowleadgable, friendly and answered all of our questions, despite us being unsure to what we wanted exactly

Reply from Hays Travel - Yeovil Middle St
The lady we saw ( Anna) give us lots of help finding a good value for money break. We have nicknamed her Amazing Anna.

Reply from Hays Travel - Yeovil Middle St
Very good thank you everything taken care of so far we have always used Hays Travel and are more than happy to use their services again in the future

Reply from Hays Travel - Yeovil Middle St
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