Hays Travel - Yeovil Middle St Reviews 

937
TrustScore 5 out of 5

4.9

8 Middle Street, BA20 1LZ Yeovil, GB


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Rated 5 out of 5 stars

We booked our holiday with the lovely Reana. She was very professional and had a lovely personality. The booking experience went very smoothly. We were pleased we chose Hays.

Company replied

Rated 5 out of 5 stars

The representative listened to what I wanted, asked questions to clarify points and made suggestions without being pushy. She also explained exactly what we were booking and why there was an extra l... See more

Company replied

Rated 5 out of 5 stars

Such a speedy, friendly, and efficient experience. Everything done for us, which makes the whole holiday process so much easier. Thank you

Company replied

Rated 5 out of 5 stars

Reana in Hays in Yeovil made booking our 2028 cruise seamless and also lots of fun. Our booking was made smoothly and email correspondence was extremely prompt. Thank you, once again, for such excelle... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 8 Middle Street, BA20 1LZ, Yeovil, United Kingdom

  • 01935577295

4.9

Excellent

TrustScore 5 out of 5

937 reviews

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4.9

All reviews

(937)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Well done to anna birch in Yeovil

Well done to anna birch in Yeovil, good service and thankyou

March 22, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much for taking the time to write your review and for your lovely comments :-) - Anna

Rated 5 out of 5 stars

Helpful and efficient

Agent Anna was very efficient and helpful in researching alternative travel dates to meet my needs. Very well done.

March 22, 2026
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Reply from Hays Travel - Yeovil Middle St

Hello :) thank you so much for your lovely review :)

Rated 5 out of 5 stars

Booking a holiday made easy

Abi our travel consultant made booking a holiday easy. She made helpful suggestions and provided us with the relevant brochures to help us choose.
Abi was professional, friendly, informative and very efficient. It was a pleasure to book our holiday through her her.

March 10, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you so much for taking the time to write your review and for your lovely comments. It was a pleasure to book your holiday for you! - Abi :)

Rated 5 out of 5 stars

Super service

Super service. Extremely helpful and knowledgeable staff.

March 18, 2026
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Reply from Hays Travel - Yeovil Middle St

Hi! Thank you so much for your review!!

Rated 5 out of 5 stars

Very helpful Staff

Very helpful, pleasant staff.
Help to find best deal on chouce of holiday.

March 17, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you so much for the lovely feedback, as always its my pleasure to help you book your holidays. I cant wait to hear all about it when your home :) Nat

Rated 5 out of 5 stars

Helpful and friendly

Helpful and friendly. Stress free booking, definitely so much nicer to connect with a person who can guide you with their knowledge on resorts and accommodation. Why book on line.

March 5, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you for taking the time to write your review and for your kind comments. It was a pleasure to book your holiday for you. Rachael :)

Rated 5 out of 5 stars

Excellent service every time

Excellent service every time

March 12, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you so much for taking the time to write this review and for your kind words! It was a pleasure as always booking your flights! :-) - Anna

Rated 5 out of 5 stars

Greece 2026 Sorted

As always, booking our holiday was easy and a pleasure. Nat made sure we booked what we wanted at the best price she could find.

March 7, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you so much for the lovely feedback :) As always its my pleasure to help you both find the perfect trip. Cant wait to hear all about it when your home :) Nat

Rated 5 out of 5 stars

Cruise booking

Sarah was friendly, professional, very informative and helpful and ensured our booking went smoothly.

March 7, 2026
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Reply from Hays Travel - Yeovil Middle St

Good afternoon Mr Beecham
Thank you so much for taking the time to write this lovely review!
It is very much appreciated.
Kind regards
Sarah

Rated 5 out of 5 stars

Hays Travel Yeovil

Hays Yeovil office have always provided excellent service. Staff are polite, friendly and helpful. I have dealt with Hays and it’s Yeovil predecessor Bath Travel for many years and have been very happy with their performance and customer service.

March 5, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Good morning Mr White
Thank you for your lovely review.
We really do appreciate your custom.
Kind regards
Sarah

Rated 5 out of 5 stars

Pam was very helpful and kept me…

Pam was very helpful and kept me informed at all times. I'm sorry she's leaving but wish her a happy retirement.

March 5, 2026
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Reply from Hays Travel - Yeovil Middle St

Many thanks for sending in this lovely review and for your good wishes! I hope you continue to have many enjoyable Bakers Dolphin holidays! Pam

Rated 5 out of 5 stars

I could not fault our experience

I could not fault our experience! Incredibly helpful, friendly staff who made every effort to help and provide advice on our trip!
I have already been recommending the to others and will continue to do so!

March 4, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you so much for taking the time to write your review and for your lovely comments :-) - Natalie

Rated 5 out of 5 stars

Hi always helpful and nothing is to…

Hi always helpful and nothing is to much trouble very happy to always go to them and book my holidays.

February 25, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you so much for your lovely review Sandra, always a pleasure to get your holidays booked. Rachael

Rated 5 out of 5 stars

Met up with the Yeovil team at an event…

Met up with the Yeovil team at an event at the football club. We had gone specifically to meet up with the Newmarket people. This worked well and we booked 2 holidays for this year. Hays and Newmarket worked together as an effective team and we got a good price, and got everything booked on the spot. Plus both agencies were chatty and knowledgeable.

February 23, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you so much for the lovely feedback :) It was so lovely to meet you both and thank you for coming to our event. I'm so glad we were able to help you get somethings booked to fill up your diary and we cant wait to hear all about it when your home! :) Nat

Rated 5 out of 5 stars

The assistant who booked our holiday…

The assistant who booked our holiday was brilliant.

February 27, 2026
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Reply from Hays Travel - Yeovil Middle St

Good Morning

Thank you so much for the lovely review.
I look forward to seeing you in the near future.
Kind regards
Sarah

Rated 5 out of 5 stars

Sarah was very knowleadgable

Sarah was very knowleadgable, friendly and answered all of our questions, despite us being unsure to what we wanted exactly

February 26, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you so much for taking the time to write your review and for your lovely comments :-) - Sarah

Rated 5 out of 5 stars

The lady we saw ( Anna) give us lots of…

The lady we saw ( Anna) give us lots of help finding a good value for money break. We have nicknamed her Amazing Anna.

February 18, 2026
Hays Travel - Yeovil Middle St logo

Reply from Hays Travel - Yeovil Middle St

Thank you so much for taking the time to write your review and for your lovely comments :-) - Anna

Rated 5 out of 5 stars

Very good thank you everything taken…

Very good thank you everything taken care of so far we have always used Hays Travel and are more than happy to use their services again in the future

February 25, 2026
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Reply from Hays Travel - Yeovil Middle St

Thank you so much for your lovely review Stephen, I'm so glad to help and get your cruise sorted-Rachael

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