Hi, we booked another Alfa coach holiday using the York office, it was from the new Alfa brochure, infact it was so new it wasn't even on the system yet so a young lady called Ruby had to do it via t... See more
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Wouldn’t arrange my holiday with anyone else.Very experienced ladies in the York branch Almost a pleasure to spend my £ with them Please note I am not from Yorkshire Lancastrian born and bred
On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable an... See more
Company replied
Booked a holiday over the telephone with Cara and found it a lovely, personable straightforward experience. I saw a holiday online and I really didn’t have the energy to travel into the branch. I fe... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Low Ousegate, YO1 9QU, York, United Kingdom
- 01904 310007
4.9
Excellent
905 reviews
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Patience is a virtue and the staff at…
Patience is a virtue and the staff at Hays York have plenty. Ruby sorted out all of our queries and patiently booked our next holiday, cruising on the Danube.
March 25, 2026
Reply from Hays Travel - York
Tony Baker,
We're happy to hear that our York team demonstrated patience and expertise while booking your Danube cruise. Thank you for acknowledging their efforts and your review!
Kind regards
Hays Travel York
Very helpful😊
March 25, 2026
Reply from Hays Travel - York
Neil,
Thank you for your kind words :)
Hays Travel York
So friendly and efficient customer…
So friendly and efficient customer service is second to none
March 25, 2026
Reply from Hays Travel - York
Tracy Mundy,
We appreciate your kind review; we are so happy to hear you received friendly and efficient service from our team.
Kind regards
Hays Travel York
Reply from Hays Travel - York
Anon,
We appreciate your kind feedback and are so happy that you found it easy to choose your holiday with us.
Kind regards
Hays Travel York
Welcoming and friendly staff.
Welcoming and friendly staff in a bright, clean environment. We were seen straight away by a lovely young lady who listened to our thoughts and requests, and within half an hour, we were sorted with a holiday.
All good.
March 18, 2026
Reply from Hays Travel - York
Linda,
We're so happy to hear that you found our environment welcoming and our staff friendly. It's great to know that we could help you find a holiday so quickly!
Kind regards
Hays Travel York
Reply from Hays Travel - York
Roger,
We are so happy that we made your booking process easy. Thank you for your wonderful feedback; we appreciate it greatly!
Kind regards
Hays Travel York
Always a pleasure to visit Hays for travel arrangements
This was our second visit to Hays Travel (York) so far this year to arrange a long haul holiday flight. As expected from our earlier experience, we received friendly, professional, expert advice and guidance. Our specific requirements were patiently listened to and after an in-depth and quite thorough consultation we were presented with the ideal outcome for our forthcoming holiday.
March 18, 2026
Reply from Hays Travel - York
Hi there
We appreciate you taking the time to leave us such a complimentary review! We're so happy to hear that you received friendly, professional, expert advice and guidance. We look forward to helping you again!
Kind regards
Hays Travel York
The way the staff went the extra mile…
The way the staff went the extra mile to help us.
Very efficient.
March 18, 2026
Reply from Hays Travel - York
Graham Bettis,
We appreciate you taking the time to leave us such a fantastic review! We are so happy our team could assist you so efficiently.
Kind regards
Hays Travel York
We go there every year to book our…
We go there every year to book our holiday as the people who work there are so welcoming and happy 10 out 10
March 15, 2026
Reply from Hays Travel - York
Michael Mariga,
We're so happy to hear that you feel welcomed by our team when booking your holiday each year. Thank you for your continued patronage; we appreciate it.
Kind regards
Hays Travel York
Reply from Hays Travel - York
Hi there,
Thank you for your kind words and for booking with us!
Hays Travel York
I booked a holiday yesterday at your…
I booked a holiday yesterday at your low ousegate store and was greeted by becky the manager
She listened to what holiday I was looking for and becky searched a few hotels to which she found the right one for me .
Becky was very professional in the way she explained everything to me.
March 14, 2026
Reply from Hays Travel - York
Pauline,
We're happy to hear that you had such a positive experience at our store. It's great to know that you felt listened to and that the right holiday was found for you. We appreciate your kind words regarding the professional service you received.
Kind regards
Hays Travel York
The whole process was excellent
The agent that dealt with us was very good and very helpful she explained everything we needed to know and found out the other things we enquired about
March 12, 2026
Reply from Hays Travel - York
Nigel Woosey,
We're so glad to hear that the agent was very helpful and explained everything clearly, also finding out the answers to your questions. Thank you for the review!
Kind regards
Hays Travel York
Dougie
We did not know what we wanted so they look for us to find right holiday and we very grateful for that and friendly service
March 12, 2026
Reply from Hays Travel - York
Mr Douglas Anderson,
We are so glad that we could help you discover the perfect holiday! It's wonderful to know that you appreciated our friendly and helpful service.
Kind regards
Hays Travel York
Tge staff at hays are always freindly…
Tge staff at hays are always freindly & very helpful
March 11, 2026
Reply from Hays Travel - York
Susan,
We appreciate your kind words! We're so happy to hear that you find our staff friendly and helpful. Thank you for your valued feedback.
Kind regards
Hays Travel York
Clean looking shop staff freindly good…
Clean looking shop staff freindly good range of brochures
March 7, 2026
Reply from Hays Travel - York
Hi there
We're happy you found our shop clean, our staff friendly, and that we have a good brochure range. Thank you for your positive feedback.
Kind regards
Hays Travel York
Reply from Hays Travel - York
Hi there,
Thank you for your kind words and for booking with us!
Hays Travel York
As all ways we book 3 to 4 holidays a…
As all ways we book 3 to 4 holidays a year through Hays and the staff are extremely professional and friendly.
March 3, 2026
Reply from Hays Travel - York
Mr Barry Kasher,
We appreciate you booking your holidays with us and are so happy to hear that you find our team professional and friendly. Thanks for the kind feedback.
Kind regards
Hays Travel York
Excellent customer service
Customer service first class from start to finish first time we have been to this one & would certainly go again person we dealt with was very good indeed Rebecca i believe 😀
March 1, 2026
Reply from Hays Travel - York
David,
We're happy to hear that you had a first-class customer service experience. We appreciate you mentioning the team member who assisted you, and we're glad you enjoyed your visit.
Kind regards
Hays Travel York
Excellent service in York
Ruby is a first-class assistant in the York city office, friendly, patient, efficient and thorough and certainly confidence-inspiring. In her absence, Cara completed our transactions in a similarly competent and friendly manner. It is always a pleasure to visit this office.
February 28, 2026
Reply from Hays Travel - York
Susan,
We appreciate your lovely feedback regarding the team's service in our York city office. We are so glad to hear that you find your visits to us a pleasure, and we thank you for your kind words.
Kind regards
Hays Travel York
We have found Hays Travel to be a very…
We have found Hays Travel to be a very helpful and friendly experience.
We particularly have booked all our holidays with Hays and found Sabina to have answered all our questions with knowledge and understanding.
We are looking forward to our next holiday
February 25, 2026
Reply from Hays Travel - York
Margaret,
We appreciate your kind words! We are so glad to hear that you have found our services helpful and friendly. It's wonderful knowing we could answer all your questions with knowledge. We hope you enjoy your next holiday!
Kind regards
Hays Travel York
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