Hi, we booked another Alfa coach holiday using the York office, it was from the new Alfa brochure, infact it was so new it wasn't even on the system yet so a young lady called Ruby had to do it via t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wouldn’t arrange my holiday with anyone else.Very experienced ladies in the York branch Almost a pleasure to spend my £ with them Please note I am not from Yorkshire Lancastrian born and bred
On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable an... See more
Company replied
Booked a holiday over the telephone with Cara and found it a lovely, personable straightforward experience. I saw a holiday online and I really didn’t have the energy to travel into the branch. I fe... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Low Ousegate, YO1 9QU, York, United Kingdom
- 01904 310007
4.9
Excellent
905 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional helpful independent advice with no pressure
Professional helpful independent advice with no w
February 25, 2026
Reply from Hays Travel - York
Paul,
We're happy to hear that you found our advice helpful and independent. We appreciate your positive feedback and thank you for sharing.
Kind regards
Hays Travel York
Reply from Hays Travel - York
Jane,
We appreciate you taking the time to share your kind words. We are so happy we could be of assistance to you!
Kind regards
Hays Travel York
Pleasant visit
Molly was pleasant and very efficient. It was easy to make the booking. Looking forward to the holiday.
February 24, 2026
Reply from Hays Travel - York
Hi there,
We appreciate your kind words! We're happy to hear that your booking experience was easy and that you found our service pleasant and efficient.
Hays Travel
Really helpful through out the booking process
Ruby was really helpful and kept in touch throughout the process, Ruby tailored the 5 day break we were looking for, nice to see some real customer service !
February 10, 2026
Reply from Hays Travel - York
Ross Morton,
We appreciate your kind words! It's great to hear that you found our service helpful and that we could tailor your break to your needs. Thanks for the review.
Hays Travel
Very friendly and happy to help.xx
February 22, 2026
Reply from Hays Travel - York
Tracey,
We appreciate you sharing; we're so happy our team was friendly and helpful.
Hays Travel
Excellent service
Molly at the York branch was so helpful in helping us choose our next summer holiday with her recommendation she managed to get us the best deal with great flight times!
February 19, 2026
Reply from Hays Travel - York
Paul,
We appreciate your fantastic review! We are so happy to hear that we helped you choose your next summer holiday and secured the best deal with great flight times.
Hays Travel
Holiday Booking.
Molly was excellent and very helpful.She answered all our queries, and enabled us to arrive at our choice of holiday quickly.She had a very cheery personality.Good fun.We will definitely come in to see her with future holiday plans.
February 13, 2026
Reply from Hays Travel - York
Stephen,
We're so happy to hear that our team member was excellent and helpful! It's great to know that she answered all your questions and helped you choose your holiday quickly. We look forward to seeing you again!
Hays Travel
Reply from Hays Travel - York
Thank you for your review :)
The lady was easy to deal with happy…
The lady was easy to deal with happy and smiley and told us all the information we needed and went through it in detail and so made it easy to book rather than going online ourselves.
February 10, 2026
Reply from Hays Travel - York
Sarah,
We're so happy to hear that our agent provided you with a positive booking experience! It's great to know the details shared made it easy. Thanks for your review!
Hays Travel
Hays Travel, York. Superb Service
Have had a great experience with the Hays Travel, York branch when we booked a trip to Lanzarote.
Cara was especially knowledgeable and very helpful in our search for sun in April!
February 14, 2026
Reply from Hays Travel - York
Mark,
We are happy to hear that you had a great experience with our York branch when booking your trip to Lanzarote. It's great to know the team were helpful.
Hays Travel
Ruby was excellent it was hard for her…
Ruby was excellent it was hard for her as I booked 3 hols all at once and the I t crashed at head office but as usual everyone in the branch kept calm and carried on
February 12, 2026
Reply from Hays Travel - York
Linda,
We're glad you enjoyed your experience. We appreciate your patience and are so grateful for your positive feedback regarding the team's efforts during the IT challenges.
Hays Travel
Friendly and helpful
Ruby was polite, friendly and very helpful when booking our holiday.
February 4, 2026
Reply from Hays Travel - York
Gill,
We appreciate you taking the time to leave us such a wonderful review! We are so happy we could provide friendly and helpful service for your holiday booking.
Hays Travel
from the moment I walked in the shop…
from the moment I walked in the shop you were made to feel welcome the assistant explained everything very clearly booked my holiday with no hassle I was very impressed I'd recommend them to anyone
February 10, 2026
Reply from Hays Travel - York
Jonathan,
We're so happy to hear that you felt welcome and that your booking was hassle-free. Thank you for your recommendation; we appreciate your kind words!
Hays Travel
Reply from Hays Travel - York
David,
We're happy to hear that you found our advice helpful and appreciated our team's approach. Thank you for your positive feedback!
Hays Travel
Molly
Molly, our assistant was so helpful and managed to get myself and my friend a perfect holiday. It came within our budget and was at the perfect time. Molly had been recommended to me by an old neighbour who thought very highly of her service. I agree thoroughly. Molly was brilliant in every way. Many thanks.
February 6, 2026
Reply from Hays Travel - York
Margaret Tooms,
We're happy to hear that our assistant was so helpful and managed to get you and your friend a perfect holiday within your budget. Thank you for your kind review; we appreciate your feedback.
Hays Travel
Trip to RSA
Very helpful staff who considered and advised on all the different travel options, inclusive of flights, accommodation and car hire.
January 28, 2026
Reply from Hays Travel - York
Philip,
We appreciate your feedback and are happy to hear that our staff were so helpful in advising you on your travel options, including flights, accommodation and car hire.
Hays Travel
The York Hay branch staff truly excellent.
The York sales assistant Molly was truly excellent. Very patient, knowledgeable and understanding. She listened to what we wanted and made the whole process easy.
January 28, 2026
Reply from Hays Travel - York
Mr Kelly,
We appreciate you taking the time to share your experience. We're happy to hear that our sales assistant was patient, knowledgeable, and understanding and made the process easy.
Hays Travel
EHoliday to MajorcaHolverything was handHolled very ably and…
Everything was handled very ably and efficiently by Rebecca in York. She has organised a few holidays for us over the years and it is always a pleasure.
February 1, 2026
Reply from Hays Travel - York
Mrs Smith,
We appreciate you taking the time to share your kind words. We are so happy to hear that your holiday arrangements have always been handled efficiently.
Hays Travel
Reply from Hays Travel - York
Peter Romeniuk,
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was helpful and friendly.
Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.