Hi, we booked another Alfa coach holiday using the York office, it was from the new Alfa brochure, infact it was so new it wasn't even on the system yet so a young lady called Ruby had to do it via t... See more
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The ladies at the branch in York are brilliant, they really go out of their way to make sure that your holiday is booked, they keep you informed and will check things on your behalf regarding outstand... See more
Wouldn’t arrange my holiday with anyone else.Very experienced ladies in the York branch Almost a pleasure to spend my £ with them Please note I am not from Yorkshire Lancastrian born and bred
On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable an... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Low Ousegate, YO1 9QU, York, United Kingdom
- 01904 310007
4.9
Excellent
905 reviews
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EHoliday to MajorcaHolverything was handHolled very ably and…
Everything was handled very ably and efficiently by Rebecca in York. She has organised a few holidays for us over the years and it is always a pleasure.
February 1, 2026
Reply from Hays Travel - York
Mrs Smith,
We appreciate you taking the time to share your kind words. We are so happy to hear that your holiday arrangements have always been handled efficiently.
Hays Travel
Reply from Hays Travel - York
Peter Romeniuk,
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was helpful and friendly.
Hays Travel
Nice price and not been to Corfu for a…
Nice price and not been to Corfu for a while.
January 25, 2026
Reply from Hays Travel - York
Ian white,
We're happy you found a nice price and are revisiting Corfu. Thank you for your feedback; we appreciate it!
Hays Travel
Molly was fabulous patient and…
Molly was fabulous patient and incredibly helpful as we had a budget to work with.
February 1, 2026
Reply from Hays Travel - York
Victoria Edwards,
We're happy to hear that we were able to help you find the perfect holiday within your budget. Thank you for your kind words!
Hays Travel
Majorca 2026
We have previously booked with hays travel and the information and experience we had in booking our holiday last year brought us back .
The young lady that helped us book our holiday this year was patient, informative and understanding of our requirements and holiday requirements within our budget .thankyou
January 25, 2026
Reply from Hays Travel - York
Paul v,
We appreciate you choosing us again for your holiday booking! We're so happy to hear that the team provided patient, informative, and understanding service to meet your needs and budget. Thank you!
Hays Travel
Island hopper to Greece
My friends and l wanted to book an island hopping holiday in Greece , Cara was brilliant , knowledgeable efficient and with a third party colleague made our holiday to our requirements .
It was so easy than l expected the ferries and transport all included .
January 31, 2026
Reply from Hays Travel - York
Carol,
We appreciate your kind words! We're so glad that our team was able to create your ideal island hopping holiday in Greece and that you found the process easy.
Hays Travel
Enquired online after seeing a…
Enquired online after seeing a advertisement on social media. Very quickly to respond and answered all my questions. Process was smooth and professional.
January 30, 2026
Reply from Hays Travel - York
We appreciate you taking the time to leave us such wonderful feedback. We are so glad to hear that you had a smooth and professional experience with us.
Hays Travel
Always get really good service when I…
Always get really good service when I go through Hays the girls are always pleasant and friendly.
January 30, 2026
Reply from Hays Travel - York
Rosemary,
We appreciate your kind words! We are so happy to hear you consistently receive excellent and friendly service from our team.
Hays Travel
It was vary good from start finish good…
It was vary good from start finish good price as well flights were good times as well well done becky
January 29, 2026
Reply from Hays Travel - York
Stuart,
We're happy to hear that you had a good experience from start to finish and found our prices and flight times to be satisfactory. Thank you!
Hays Travel
Staff at hays travel at low Ousegate in…
Staff at hays travel at low Ousegate in York are the most helpful anyone could have, and ALWAYS have been ful marks to you all.
January 20, 2026
Reply from Hays Travel - York
Mr Alan Kay,
We appreciate your kind words! We're happy to hear that our team is helpful and consistently provides excellent service. Thank you for your continued support.
Hays Travel
Excellent service
My experience was extremely positive. Cara worked hard to find us what we wanted, and when that proved impossible she suggested excellent alternatives, one of which we chose.
She was helpful and proactive throughout.
January 28, 2026
Reply from Hays Travel - York
Anthony Geraghty,
We're delighted your experience was so positive! It's great to know our team member worked hard to find the perfect alternative for you. We appreciate your feedback.
Hays Travel
So easy and very good destination advice
Rebecca made everything so easy & offered great advice when booking Japan! Thank you!
January 25, 2026
Reply from Hays Travel - York
Miss Stead,
We're happy to hear that your booking experience for Japan was easy, and the advice offered was helpful. Thank you for your positive feedback!
Hays Travel
I was nervous about making this holiday…
I was nervous about making this holiday booking as I knew I could not get into the same hotel as my friends, and that will have to travel one way on my own which I have never done before but Molly made everything so easy and was so calm and reassuring it gave me confidence I can do this. She found another hotel only 10 minutes walk from my friends and ensured I was on the same flight home with them and the whole process only took about 30 minutes.
January 17, 2026
Reply from Hays Travel - York
Karen Ogden,
We're happy to hear that we could make your holiday booking experience easier. It's great to know that our calm and reassuring approach gave you the confidence you needed, and that we found a suitable hotel and flight for you. Thank you for your positive feedback!
Hays Travel
Reply from Hays Travel - York
We appreciate you sharing your experience; we're so glad we could provide helpful and knowledgeable assistance to you!
Hays Travel
Such friendly and knowledgeable members…
Such friendly and knowledgeable members of the team
January 21, 2026
Reply from Hays Travel - York
We appreciate you highlighting our team's friendly and knowledgeable service! Thank you for your positive feedback and for choosing us.
Hays Travel
Quick and efficient process
Quick and efficient process, with alternative possibilities clearly explained and articulated.
January 21, 2026
Reply from Hays Travel - York
Stephen Paul,
We appreciate you sharing your feedback and are so glad the process was quick and efficient, with clear explanations of alternatives.
Hays Travel
Hays staff are always very pleasant and…
Hays staff are always very pleasant and helpful and I feel I am in reliable and safe hands if I book with them.
January 15, 2026
Reply from Hays Travel - York
Penelope Bartlett,
We're happy to hear that our staff's helpfulness gives you confidence when booking with us. We appreciate your positive feedback!
Hays Travel
Molly was fantastic
Molly was fantastic in sorting our holiday to Thailand finding us the best price for our budget. Very helpful.
January 20, 2026
Reply from Hays Travel - York
Andy Tilley,
We appreciate you taking the time to share your experience. We are so happy we could find the best holiday to Thailand within your budget.
Hays Travel
Reply from Hays Travel - York
Paul Kelly,
We appreciate your feedback and we are so glad we made everything easy for you during your experience with us.
Hays Travel
I Say it all time i wouldnt go anywhere…
I Say it all time i wouldnt go anywhere else the Team are amazing & Becky Harris is a Superstar
January 16, 2026
Reply from Hays Travel - York
Debra,
We appreciate your continued loyalty and are so happy to hear that our team consistently provides you with amazing experiences.
Hays Travel
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