Hi, we booked another Alfa coach holiday using the York office, it was from the new Alfa brochure, infact it was so new it wasn't even on the system yet so a young lady called Ruby had to do it via t... See more
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The ladies at the branch in York are brilliant, they really go out of their way to make sure that your holiday is booked, they keep you informed and will check things on your behalf regarding outstand... See more
Wouldn’t arrange my holiday with anyone else.Very experienced ladies in the York branch Almost a pleasure to spend my £ with them Please note I am not from Yorkshire Lancastrian born and bred
On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable an... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Low Ousegate, YO1 9QU, York, United Kingdom
- 01904 310007
4.9
Excellent
908 reviews
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Sabrina was able to book the flights I…
Sabrina was able to book the flights I wanted despite having problems with the shops internet
January 13, 2026
Reply from Hays Travel - York
Sue Barnard,
We're happy to hear that we booked the flights you wanted, even with the internet issues. We appreciate your positive feedback and patience!
Hays Travel
Great service
Rebecca was very knowledgeable. Happy to spend time with us listening to our requirements. Quickly found what we were looking for, great advice on hotels and locations.
January 13, 2026
Reply from Hays Travel - York
Mrs Allerton,
We appreciate your kind words! We are so happy to hear that we could find exactly what you were looking for and offer helpful advice for your travel plans.
Hays Travel
Always a breeze when booking with Hayes…
Always a breeze when booking with Hayes and Rebecca is amazing!
January 6, 2026
Reply from Hays Travel - York
Emma Craven,
We're happy to hear that booking was easy! We appreciate your kind words about the amazing service you received. Thank you!
Hays Travel
Friendly Hays travel you can trust
Everyone in Hays travel are very friendly and accommodating we got the assistant called Sophia she was great very helpful full of information .
Don't change Hays travel thankyou .
January 10, 2026
Reply from Hays Travel - York
Lynda,
We appreciate you taking the time to share your kind words. We're so happy to hear that our team was friendly and helpful and that you were pleased with the service.
Hays Travel
Fantastic
Fantastic, they offer great deals on holidays. Always helpful to put your holiday together for you.
January 8, 2026
Reply from Hays Travel - York
We appreciate you taking the time to share your experience. We're so glad to hear that we could help you put together a great holiday deal.
Hays Travel
Used Hayes before and where excellent…
Used Hayes before and where excellent very helpful and polite glad to see standards have not changed.
I will be using them whenever I travel abroad. Staff are very polite and helpful, Molly and Cara are fantastic nothing was to much trouble 😘 Thank you both.
January 8, 2026
Reply from Hays Travel - York
Steven,
We appreciate you choosing us for your travel needs! We're happy to hear that you found our team helpful and polite, and that our standards met your expectations.
Hays Travel
Personal and helpful service
I almost always use Hays to book my holidays. They never fail to offer a personal, helpful and patient service that leaves me feeling that everything will go well. Their understanding of the travel industry is excellent. Staff are always both knowledgeable and friendly.
January 1, 2026
Reply from Hays Travel - York
Kathy Nalson,
We appreciate you taking the time to leave us such a wonderful review. It's great to hear that our team consistently provides a helpful and personal service, ensuring your holidays go smoothly.
Hays Travel
Excellent service provided by Rebecca.
Excellent service provided by Rebecca.
Information provided was timely and concise. Booked a holiday that met our needs with a good discount that beat the online price.
Will not hesitate to be a returning customer.
January 6, 2026
Reply from Hays Travel - York
Michael,
We're happy to hear that you received excellent service! It's great to know the information provided was helpful and that we could find a holiday that met your needs. We appreciate your review!
Hays Travel
Reply from Hays Travel - York
Thank you for your lovely review!
The lady (Ruby) was able to price match…
The lady (Ruby) was able to price match a holiday I asked for
Contacted via messenger and was quick to sort the holiday out
I spoke to Sophia on the phone and she was very polite
January 4, 2026
Reply from Hays Travel - York
Michael,
We appreciate you taking the time to leave us a review. We're happy to hear that you received a price match and that you found our team members to be quick and polite.
Hays Travel
The staff member who looked after us…
The staff member who looked after us was very good as always
January 1, 2026
Reply from Hays Travel - York
John,
We appreciate your positive feedback and are so glad the staff member was helpful during your visit with us.
Hays Travel
Staff
All the staff were so friendly and helpful, as always !
The manager is excellent and so good with her staff.
December 31, 2025
Reply from Hays Travel - York
Elisabeth,
We appreciate your kind words! We're so glad to hear that you consistently find our staff friendly and helpful. Thank you for your lovely feedback.
Hays Travel
Perfect experience
Very helpful efficient staff ....Becky found us the perfect holiday thank you 😊
December 16, 2025
Reply from Hays Travel - York
We appreciate your kind words! We're so glad we could find you the perfect holiday. Thank you for your positive feedback.
The staff in the shop were very helpful…
The staff in the shop were very helpful & patient & sorted everything out we needed.
December 19, 2025
Reply from Hays Travel - York
We appreciate you taking the time to leave us such lovely feedback. We are so glad our team were able to provide excellent support and assistance.
Booked Rhine trip Hays York
Sabena managed our booking on mv Oscar Wilde Sept 2026
Systematic, confident, thorough. We understood each step of the way and her excellent communication skills made for an uncomplicated visit.
December 16, 2025
Reply from Hays Travel - York
We're happy to hear that the booking process was systematic and uncomplicated. We appreciate your positive feedback regarding the communication. Thank you.
Holiday Booking
The agent was very helpful, answered our queries and the experience was very relaxed.
December 17, 2025
Reply from Hays Travel - York
We appreciate you taking the time to leave us such a nice review! We're so glad the agent was helpful and your experience was relaxed.
Brilliant
Brilliant. Molly was very efficient and it was a pleasure to have such a professional dealing with my trip
December 9, 2025
Reply from Hays Travel - York
We're happy to hear that you found our service brilliant and efficient. It's great to know that you had a positive experience with us!
Since booking online has been become a…
Since booking online has been become a pain in the arse we have been using Hays Travel,Ousegate in York
We have been conducting our business with Cara and have found professionalism and due diligence to be the order of the day.
We find there method faultless and will continue to engage with them.
November 29, 2025
Unprompted review
Reply from Hays Travel - York
We're happy to hear that you've had such positive experiences. It's great to know our team's professionalism and dedication have met your needs. Thank you for your continued support and valuable feedback.
the girls are so help full and nice…
the girls are so help full and nice nothing is to much trouble they make me feel welcome no complaints at all
November 24, 2025
Reply from Hays Travel - York
Thank you for your great review :)
Reply from Hays Travel - York
Thank you for your great review :)
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