HDCCTV Reviews 

411
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I was wanting to improve the CCTV coverage at the rear of my house but could not run a coax cable to the best position for the camera. I spoke to Gary in the sales department at HDCCTV and he came... See more

Company replied

Rated 5 out of 5 stars

Fast delivery for products and knowledgeable technical team. Good quality products. Any questions are answered rapidly and expertly. No hesitation in recommending this company - I have used them for a... See more

Company replied

Rated 5 out of 5 stars

Absolutely excellent company. I knew roughly what I wanted & what I didn't & had a very informative call with one of the sales team who gave me straight up, honest information, rather than 'selling'.... See more

Company replied

Rated 5 out of 5 stars

Amazing service from the team at HDCCTV. I've had my CCTV setup for around 2 years now and it's never let me down. I also bought a second set which is installed at a friends which he loves also. The c... See more

Company details

  1. Electronics Store

Information provided by various external sources

We supply High Quality HD CCTV and IP CCTV systems at Great Prices with Next Day Delivery. Buy CCTV Cameras, CCTV Systems, CCTV Monitors, CCTV Cables and CCTV Accessories with up to 3 Years Warranty and Excellent Technical Support. We also offer Free Remote Site Surveys, contact us to discuss your requirements. T: 020 8126 6666 E: sales@hdcctv.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

411 reviews

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4.9

All reviews

(411)

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Rated 5 out of 5 stars

HDCCTV Customer Service

I recently purchased a CCTV recorder and camera, but messed up and ordered incompatible components. HDCCTV picked this up and contacted me before debiting my account and provided excellent advise, which enabled me to order the correct components.

November 27, 2017
Unprompted review
Rated 1 out of 5 stars

Be careful. Customer Service / Professionalism is not what they advertise

Message sent to company via their web message page:

"First of all I wanted to say that I found you via a google and youtube search. It was your CEO doing a product review / comparison on YouTube that led me directly to your site.

It looks professional and says all of the 'right' things to entice someone into believing that you put your customers needs and service first.

To that end I gave my contact details for a survey for 5 or 6 camera system.

I was called early the next morning by a young Asian man, however the call kept cutting off because of a bad connection. On the 3rd attempt I was describing what I wanted and it became quite clear that the young man in question wasn't paying attention to what I was saying, nor what I had requested from the enquiry form.

This call then dropped.

I expected him to try again in a few minutes, or when hours had passed, assuming he was on other calls he would call the next day.

It's been several days and he still never called back.

I find this to be sufficient information to show just how much you care not only about a possible sale, but the quality and training of your staff and the level of service and aftercare I could have expected from your company.

If this has not been intercepted by that young man and immediately deleted before the management can read it, then I would strongly urge you to reconsider that person's employment or his position in the company, as you have lost an almost definite sale and a customer.

And if this is read by that same person, shame on you. You might not have your 'dream job' sailing around Monte Carlo with money and fame, but how you treat people and the customers of your employer says a lot about your character. And your character is severely lacking."

November 23, 2017
Unprompted review
HDCCTV logo

Reply from HDCCTV

Thank you for taking the time to write a review.

My name is Raj, I was the gentleman you spoke to.

As soon as your enquiry came through to me I telephoned you to discuss your requirements so I can pass the information over to our local trade installer who can then arrange to quote you over the phone or arrange with yourself to do a site survey.

The phone line was very poor and every 15-20 seconds kept getting disconnected. This happened at least 4 or 5 times. So I couldn’t really hear some of what you was saying and I didn’t have a chance to have a proper conversation with you.

I am sorry you thought I wasn’t paying attention but I most definitely was and taking notes even though we had difficulties with the bad connection.

On my last attempt in trying to call you back the phone just beeped like it was engaged or wasn’t allowing it to be connected.

I thought maybe you would try to call me back?
Never the less I should have called you back later that day but I got busy with other customers and incoming calls, so I am very sorry for that.

I have since called you back and we managed to have a good conversation on what you were trying to say on our initial call.

I did offer to arrange a site survey via our local trade installer, but you felt you couldn’t rely on a local trades person to do a good job.

I also gave you the option of buying the equipment from us and then looking for your own installer through checkatrade so you can read the installers reviews before you commit to the installation.

You said you would amend your review and we ended the call on good terms.

We do our best here to make sure the customer gets the right solution for their requirements and their budget.

Customers feedback is very important. We pride ourselves in customer support.

So I’m sorry you felt let down by the initial call but it was down to a poor connection.

Best Regards,
Raj

Rated 5 out of 5 stars

Excellent service

Excellent service. My follow-up questions were answered quickly by very helpful staff. Highly recommended.

November 16, 2017
Unprompted review
Rated 5 out of 5 stars

Thank you so much for saving our skin!

Thank you so much for saving our skin. An installer fitted an incompatible CCTV system where we use macs throughout our network. the CCTV DVR they installed failed within 3 weeks leaving us out of action. I'm so glad we found you. Your support and knowledge is amazing. Between you and IQ (the manufacturer of the 4 channel unit we have, you've saved our skin. I can't thank you enough. All is now being sorted so fingers crossed, the last of our problems will be soon over. Thank you so much, you're on the christmas card list lol.

October 14, 2017
Unprompted review
Rated 5 out of 5 stars

Concerned when I bought main box it …

Concerned when I bought main box it would not connect and link up with existing system. Took me 2 minutes to set up! If you have concerns talk to the company on the telephone. very helpful service.

October 5, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic system, company and service! Will mention the after service as I had a couple of problems setting up my system but the guys were always there to help whether it was online chat or late night emails! Would 100% recommend! Also the 4mp set up is insane!

October 1, 2017
Unprompted review
Rated 5 out of 5 stars

Absolutely the BEST CCTV supplier !

Absolutely the BEST CCTV supplier, Perfect advice from professionals..
Quick tracked 1 hour delivery slot and knowledgeable staff with real skills not on-line cardboard box shifters or just refer you to manufacturers websites.
Real quality kit... Remember..you get what you pay for!
Thanks very much HDCCTV !

September 25, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, professional service with quick delivery times. have used on a number of occasions and have never failed to deliver with fantastic products at good prices.

September 20, 2017
Unprompted review

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