Helgray Reviews 

AVOID!
No watch delivered. No support emails answered. Stay away!
I figured these guys must be gone by now, but they actually had the audacity to send me a new marketing email the other day, so I felt the need to get a review written now.

Watch mechanism started grinding. Reached out about service with no response whatsoever. Similar to when I originally ordered a couple years ago when it was way past the delivery date and I had to threaten cancelling the order to get any response.

This company are SCAMMERS stay well clear.

Ordered a watch 1st May 2025 received email acknowledgement and the watch has never been dispatched although they did take the £136.95 from my CC

Contacted them numerous times the received an email to say they had cancelled my order and my refund would be sent

I HAVE RECEIVED NOTHING.

THIS COMPANY ARE SCAMMERS YOU HAVE BEEN WARNED DO NOT BUY ANYTHING FROM THEM AS YOU WILL NO RECEIVE ANY WATCHES.

SCAMMERS SCAMMERS SCAMMERS

Helgray, Makara watches are horrible companies owned by a crook!I bought 3 watches and only received 1. They ignore emails and do not post a customer service phone number. They think they can keep ripping off customers, but I’m getting my money via credit card and I’m never buying from them again! There is a reason why they are always having big Sales.. because they never send anything out! It’s a Scam!

Purchased the Speedster (Racing Light Blue) in October 2023 - for a Birthday present May - the site clearly highlights Shipping date April 2024. I contacted the customers services April to confirm shipment, which they responded late April. All well and good, come May still nothing and the customer services (David) is ignoring last 3 emails to provide any update or answers. £124 wasted and doesnt look like anything will ever be posted? PLEASE AVOID this site at all peril it appears from what I have read several sites a SCAM? Thankfully this was purchased under a credit card and they have started the long process retrieving the money back from them. DO NOT GIVE THEM YOUR MONEY this appears to be a professional trusted goods seller but underneath, looks to be dodgy and operating under false pretense. I`m contacting Esquire Magazine legal team to ensure they remove their endorsement too, have no affiliation with this SCAM site.

Bought a Helgray watch end of October - has never been delivered. Just a notice on Canada Post that a label has been created (November 10th). No response from customer service. Thankfully, I bought it on an AMEX card and they looked after refunds etc.

To note - I bought this via an email from Makara watches advertising their 'friends' Helgray. Told Makara customer service about what happened - no reply from them either.

My first purchase never arrived and Helgray wouldn't follow through on my queries as to what had happened.

Stupidly I ordered a second 'Bomber' model. I blame that decision on Covid lockdowns.

It finally arrived, I opened the box, looked at the quality, shut the box and never opened it again. I couldn't believe what a cheaply made watch it was. Such a waste of money!

NOT RECOMMENDED !!! ....and terrible customer service!

DONT ORDER FROM THIS COMPANY. I've been getting their emails for a while and in early Nov 2023 I decided to buy, so I ordered 2 watches and a month later, nothing has shown up. They no longer reply to my emails asking about my order. I have a tracking number but all I see is "Label printed" nothing more.

Paid for watch on 27th Oct, they missed delivery date then courier details received said they had paperwork but no watch, keep chasing but not response - no money, no watch, poor service and not happy.

Please save your money and buy else where.

If there was an option of no stars they would get that. They have scammed many on kickstarter and their customer service is zero. Had to pay for a repair on my bomber after only having had for three months. Avoid them at all cost!

Ordred the watch and it came with a crack on the case back, and the watch battery was also defunct or dead. I spoke to the support team, they offered 10% off or to return it. I decided to return it (from the UK back to Canada). I paid £14.60 out of pocket to return it without complaint to the company at this point. Once it reached the destination no one answered the door of the returns office, the postal company left a note. After two weeks the product was returned back to me in the UK. They dodged Reponses, I had to copy and paste several times as they pretended they had never received the tracking number, which I have now sent to them 3 times. Their response is that they will refund me once they have received the watch. PLEASE AVOID THIS COMPANY

I bought the HELGRAY SUPERFAST AUTOMATIC SILVER PANDA, the watch is amazing! The caliber ne 86a, is perfect! Thank you Nadim Elgarhy! Thank you Helgray!

They are obviously paying for bots 🤖, one liners covering the bare necessities of a positive post. Some of the posts review different branded watches such as “Michael KORS”. They are a joke of a watch company. I had a bad experience with them tried to contact them countless times and found that they blocked me on social media and stopped replying to my emails. All I wanted was a bezel. It fell off during warranty. These guys are a joke. Nadim, if covid wasn’t restricting flights id come up there to Canada and kick your ass.

Update: I moved where I was keeping the watch and discovered that the loss of time was because there were magnets near where I was keeping it before. The issue completely went away once it was not near the magnets. The only reason I will still give it 4 stars instead of 5 is that there are a couple of minor issues that should not exist on a watch at this price - namely that the chronograph hand doesn't align with the 12 and there are a few defects in the bezel finish. Otherwise the watch is attractive, looks and feels high-quality, works well, and the purchase process was great.

Original review (2 stars): The watch is lovely (I have the quartz Le Mans racing chronograph) and appears well-made, but less than a year after buying it, I find that it is losing over 10 minutes per day, so I have to reset it constantly. If I wear it once in a while and make sure I set it when I put it on, I can be close enough to certain of the time before I take it off, but this is an unacceptable level of accuracy for even a cheap quartz watch, let alone one at this price point.

Ordered at beginning of December 2020. Paid for expedited shipment. It never came. I reached out and got the “pandemic shipping delay” speech- “hope this is helpful!” email- twice. Then got a delivery notification, the tracking shows that they changed my address enroute. I emailed them and they had the gall to tell me it was delivered- “hope this is helpful!” I had to go the chargeback route. DO NOT DO BUSINESS WITH THIS COMPANY. Wish I could rate it zero stars.

Paid for the watch on 12/3/2020, never got the watch!I was sent multiple emails promising the watch was coming but never came. I requested a refund from my credit card. Interesting to know that I was not the only victim with the same issue. I do not recommend buying an Helgray not because I did not like the product because I never actually saw the item!!!!!

You guys are just the greatest con men and your children should be very proud of you!

This scam with the Kickstart, Helgray blah blah blah has been going on for over a year.

Mark Foster whoever you are, if you exist, should be a cellmate of Bernie Madof.

When you get this far over your heads the right thing to do is admit guilt, take responsibility and FRIGGING Clean.

You never intended to fulfill your commitment of providing the Superfast Racer Light Blue watch that was paid for on Dec 5 2019 ($179.00) USD backer # 113

But after 5 promises that "It would be shipping within 5-7 days" and "I really apologize for the inconvenience and delay" I have thrown in the towel.

I won't go lightly as I intend to initiate a legal investigation along with any social clout available.

God Love the Con Game, Boys!

I wish this could be a happy story but its not.

Previously I have ordered from this company via their Kick-starter program and got 2 Le mans watches from them which I was pleased with.
In June 2020 I decided to order one of their new Superfast Navy watches, there was nothing to suggest that this watch was not in stock so I was expecting a faster delivery, after many emails over several months I finally got the watch in December! Sadly I am disappointed with the finish. there are black fibre particles on the white watch face, there are no operating instructions in the box either. I have sent an email to the company enclosing photographs and sadly they have not bothered responding. It seems from other reviews that dealing with this company is completely hit or miss. On this occasion its a Big miss from me and I will not order from them again.

Watch stopped working after 2 years, need to replace the mechanism, not worth to spend another 100$ of that watch.
Also, backed them up on kick starter with promisses to have certificate of authenticity with the watch which never received and their customer service never answered any of my emails. Poor quality and customer service. Save your money for other brands.

The quality is crap and the customer service is even worth. Don't expect to get an anwer when you writem them an email.
I bought an LeMans, witch is falling appart, and I backed them on Kickstarter for a Bomber; I'm still waiting for the Bomber, the since 06.2018.
DON'T BUY HELGRAY!

PS: They delete Facebook comments, when customers ask about their watches!