Helgray Reviews 

They don't deliver and push delivery dates back time after time. They don't answer when you send them an e-mail!

I ordered a super fast racer a long time ago. Still have yet to receive. They have answered two of my emails stating the date of shipment keeps getting pushed back. In reading other review it seems like it will be almost impossible to cancel the order, but that is where I am heading.

Have not received watch that was preordered and was suppose to ship in may 2020, here it is mid july and still nothing. No one is answering emails...

Got the watch, and it is bad quality one of the dials fell of by it self contacted the company but no help the watch is over 1 year so no warrenty was the message, bad bad quality

SCAM COMPANY as far as I can tell. I ordered my watches six months ago. Same thing that everybody else says. You send an email, you get some responses says oh it'll be next month and the next month and the next month the next month. I'm pretty sure it doesn't take 6 months to make watches. They have no phone number either. BUYERS BEWARE!

Pre-ordered watch in January 2020. Paid in full, big mistake! Promised May 2020 delivery. I emailed them middle of May, 4 days later they responded, saying end of the month. Well it is now June 9, no watch, sent email earlier stating ship or refund now. Have not heard from them. Hoping I can start a CC charge back an not loose $240, but charge was last January! No matter how cool watch look, run!

I am requesting am update on my order. I was promised late may delivery but have yet to received this or an update regarding order as requested. Order # 879883

I would like a full refund ASAP unless you can provide a tracking number and delivery of order within the next 5 business days.

In my book, absolute s*&^ show of a company at this point. Shame on you for taking so many people for a ride.

Be warned ... I have been waiting for watch I purchased 4 months ago. They refuse to provide a shipping date. Customer service is rude at best. Clearly I’m not alone with other many other social media posts saying the same thing and even longer. Don’t buy.... if others are waiting 6 months they must be fake

I found Helgary Le Mans from web page then make order on Mar20, after that I saw many scary Helgary review which make me so worried and it's truth their customer service have never response your request after you purchased even if you send dispute via credit card center. Lucky I finally received the watches after 1 month, honestly the quality of watches is acceptable but I would not suggest you buy it from on-line, too scary.

The most appalling organisation I have ever dealt with. Poor QC,non existent CS, and have had years to improve also. Avoid like the plague.

This is going back a bit. I purchased a silverstone back in 2018 and they processed my payment and never shipped the watch. I sent many requests for an update with My last email to them being,

Please cancel this order. The reviews on the internet with regards to your customer service are accurate. I have sent numerous requests for updates with no response. Very poor customer service. I have submit a request to my credit card company to dispute the purchase.

Needless to say I never received a response from their customer service and luckily my dispute with my credit card company was approved and I got my money back.

I was intrigued when I saw a picture of the Vigalante Night Squad on a Facebook ad. Extremely cool design and was hoping it would live up to the photographs. Despite some spotty reviews about customer service I decided to bite the bullett and order the watch. WOW. It blows away my expectations! I switched out the all black metal bracelet with a vintage racing leather bracelt and have a completely kick a@@ watch. The customer service was way beyond helpful and responsive. I own Rolex's and other watches. This watch is every bit as cool and perhaps more. This company is a hidden gem with some of the finest, most aesthetically pleaseing designs of any watch made. Get the picture! The price is beyond a bargain and I sincerely hope they keep on designing watches with similar price points. This is my new everyday watch and I could not be happier or more proud of my purchase.

Bought a bomber about a year ago, unlike many of the reviews here I did actually receive the watch in relatively decent time. Initially I thought it was ok despite not wearing often as have lots of other watches. Stupidly ordered a vigilante recently which was definitely a mistake.

On top of that the battery on the bomber gave up the ghost after less than a year.

I replace all batteries on my watches with no issue but upon opening the helgray watch it’s obvious how cheap the watch is as everything starts falling apart.

Liv watches are soooooo much better than this cheaply made rubbish. Kicking myself for buying a second one.

I T I S A S C A M !

Ordered their initial hornet and I was very happy with it to I also decided to buy the bomber ii when it was on Kickstarter... Followed up in August To be told the watch would be shipped end of August 2019. Followed up recently and still haven't received even a response... DON'T WASTE YOUR MONEY, PLUS THE PRICES AND THE REAL VALUE OF THE WATCHES DON'T MATCH UP...

I T I S A L L H Y P E

I bought an automatic Bomber for my son. It dont work. He never even wore it, it wouldn't wind properly. I returned and never heard from helgray again. They have ignored numerous emails. They are just crooks! Avoid them!

First watch was their hornet. Loved it. Bought their other watches, but with each new release, the quality of the watch drops.

The last straw came when I funded their latest bomber. It shows on Kickstarter that in October 2018 it was fully funded. I have yet to receive my watch.

Customer service has not responded.

I posted on their Facebook. The customer service rep asked for my order number but no follow up was done.

Lost faith in this company. S*** management seriously

I bought Halgray watch 6 months ago and now it is broken. Despite number emails on their website to contact them, I had no reply from the company.
My advice is NOT TO BUT ANYTHING FROM HALGRAY unless you want to waste your money.

Don’t believe it when the website says “in stock” and 1-2 days shipping. This company takes orders and takes your money, but doesn’t actually deliver the actual watch, and doesn’t respond to numerous customer service emails. Whether this is a scam or just a poorly-run company, it doesn’t really matter. The end result—you not getting what you paid for—is the same. Don’t fall for the slick marketing... there’s no fulfillment.

Do NOT GIVE THEM YOUR HARD EARNED $$$$.
Helgray have been a complete let down. I paid $316 for the top of the line Bomber. The watch never made it to me. Canada post confirmed it was returned to sender. That was 6 months ago. I have tried emails via the Kickstarter page, via the support page and absolutely nothing has come back. Essentially they have stolen my money. I do not understand how they are allowed to continue using the Kickstarter platform. If they spent half the time on support as they do on Marketing and social media, they probably wouldn’t have these issues. That said after reading the reviews it would seem the product is crap and I would have been disappointed anyways.

I’ve never been more bitterly disappointed in a company that I had firm belief in was different from the others, I’ve sent approximately 8 emails over the course of two years about a simple replacement dial, on my hornet watch to which I have been given assurances from nadim that I would receive. Never received it and now have a multitude of correspondence with a “mark foster” who is either a computer or a copy and paste artist. Was looking forward to the bomber but cannot buy due to lack of complete faith in helgray customer service , or to be frank ; the entire brand.