Helgray Reviews 

It's a scam don't buy anything from them. These are ultra cheap watches worth 30$ at most. Furthermore I returned the product 3 months ago (I paid for the shipping fees of course) and they still haven't refund me. At this point I just assume I got robbed of 300$.

I got my watch and I'm happy with it so far. It was late but after reading the reviews here I decided to not even bother emailing. I tracked the package ok once it shipped but when it hit UK, couldn't track it. Had to pay taxes this side on collection which I wasn't overly happy about. But.... all in all, the watch is fantastic and I wear it every day. I feel for the guys who've had it tough. x

I purchased two Bomber watches from their Kickstarter campaign. Because the watches didn't meet my quality expectations, I wanted to return the watches. It took me 5 emails over two weeks, until getting a reply from their customer service with instructions to complete the return. Then, when I did get a response, it was only after I sent a very threatening email. I returned the two watches promptly, and it's now been nearly 4 weeks without a refund. Again, I've inquired to their support, and even their owner, but he won't respond) several times and still no response or refund. I was inspired to leave this review as I've seen so many others here, have the same experience. I want to be clear that my review is purely on dealing with Helgray Watches the company, and not necessarily their watches. Because I wasn't happy with the quality of their watches, would never cause me to leave a 1-star review. However, it's not honoring their 14 day, no questions asked return policy, and lack of customer service which makes me feel as though I was scammed.

I would personally never recommend a person do business with Helgray Watches based on my personal experience. This is the worst experience that I've ever had with an online business.

I backed one of their campaigns on Kickstarter and didn’t got my watch or money back. They don’t reply to messages and their replies on emails are a joke. Kickstarter is also not doing anything about this. Please don’t buy or support them in any way.

I purchased a Bomber Tactical Black... I've never done a Kickstarter before, and reviews are a little mixed, but I'm happy I took the chance. Watch shipped a week or so later than expected, but I was updated frequently, so I didn't mind. All of my correspondence was answered within a day or two. I did have to go to the Post office to pick up my watch, which was easy to do. I am impressed at the high quality, excellent construction, and damn if it isn't a fine looking watch! I will be definitely doing business with them in the future!

At least you received your product. I backed them almost a year before on kickstarter I was told, Helgray that it would ship 10/31/18. At the end of November. So I sent several emails with vague answers about when my watch would ship. So I went and put a watch from the shop page in a cart, soon someone contacted me about the watch in my cart. I asked them about my situation, although no one answered my direct questions. I did receive an alert that my watch had shipped. As I waited about 25 day. I get an email saying that my package from Helgray in Canada( I live in Alabama). and I can pick it up by the 31st of December 2018. I sent another email. Someone apologized and said; they were sorry for the confusion, but my watch was now in the USA, and all I. had to do was go to my local post office, and my watch would be sent to me. I asked what city? what post office? no and so far, no answer.

2/22/19 update-I returned the watch to the address Helgray provided. I alerted them to the fact that I had returned it for repair. They even asked for the tracking number and I supplied it. They failed to do anything and the watch was returned to me unrepaired. Remember that this watch is under warranty. They really don't give a rip about you, the customer. Customer service is non existent and they do not honor their warranty.

1/3/19- update. I heard back from Helgray after about 5 weeks from the first time I tried to contact them. They suggested I have the watch looked at for battery issues. I told them I had done that and they supplied the return address. I will send the watch back and report back. I've moved the rating from 1 to 3 stars. (I think I'm a reasonable guy. I just want a watch that works and as a business owner myself I get it that there is a lot to manage). Stay tuned.

11/24/18- I have to echo poor customer service. I liked the watch when received in May 2018. Six months later it stopped working. I took to jeweler in case it was a bad battery. He says its the motor and would be about $70 to fix. It is under warranty and I have tried to contact Helgray with no response. I did call Visa to see if they could help but the manufacturers warranty has to expire first.

This watch is just not worth the chance you take or the potential headache. It's not reliable and therefore a waste of money.

The company has appalling customer service.

I ordered two watches last year. My first issue was that I received no confirmation email. I emailed them to say that I had not received this and that could I have one as proof of purchase. I received no response. I sent several emails. I continued to receive no response.

The goods arrived and one of the watches was faulty - the internal mechanism did not work - we had tried to swap a battery to no avail. We were told by our local Watchmaker that it would require a full service of the mechanism, to the tune of £60.

I would avoid this company at all costs.

as many others, the same experience regarding customer service (or the lack of) no reponse to emails, removed comments on Facebook (non offending for that matter) and out of the blue a cancellation and refund of my Bomber automatic preorder... as for MY experience... I would not recommend this company to anybody...

missed chance if you ask me!

HELGRAY BOMBER CANCELLED! I bought a bomber automatic before the price increase of $150 and used a $20 off code so came to $280. Email came through confirming that it would be sent out 20th November. I liked a certain leather strap on their site but it was out of stock at the time of purchasing the watch but then came in stock 2 days later so purchased that for $10 and $10 shipping and this time used another code and basically got the strap for free and just had to pay the $10 shipping. Then yesterday about 5-6 days after my orders I got a txt message then email telling me my orders have been refunded and no explanation why. I immediately replied back to the txt and email asking why but obviously this is Helgray and these guys don’t know what replies are! I went to look on their Facebook page and leaving comments has been removed as I’d left one just a few days earlier so definitely knew you could. Emailed nad the CEO directly as well as the support email address but nothing yet. Also let them know that because my money is in British pounds that I also got charged a transaction fee for both orders which they should be responsible for because they cancelled not me. I went back on the site straight away and the bomber watch in the colour I wanted had been classed as sold out just a day or two (presumably the pre order price discount) after I got mine but now it’s back for sale and $150 more than the pre order price! So now I’m thinking they have cancelled mine because I used codes and thinking if I want the watch that I’d buy for the higher price!!! But obviously can’t get any replies from anyone telling me why it was cancelled to start with. Avoid like the plague!

I received my watch after placing a pre order on their thing and the watch arrived. The quality is aweful these are like 40 dollar chinese watches, this company is a ripoff as most
microbrands are , stay away folks far away. You are better off buying a Parnis on aliexpress!

Having made a pre-order of their Bomber watch recently (Bomber Automatic - Tactical Blackout (Preorder - Ships October 2018) × 1) I, like so many others, have tried time and time again to get a response from customer service. I have emailed several times and even tried Twitter in an attempt for someone to get back in touch. NOTHING!

I wished to cancel this order as my wife made it by accident. I sent my email signalling a wish to cancel the pre-order and refund my money very soon after the order was placed (less than 24hrs) but have been met with the Helgray wall of silence.

I will be happily passing onto my friends my experience and sharing my reviews via twitter to get to a larger audience. I have never ever been faced with such poor customer service ever and am amazed that this company has been allowed to continue trading. I feel there should be a legal expectation of customer service if it is advertised on a website. They just don't care clearly.

I will continue to try and obtain my refund and will post back here if I am successful. Meanwhile off to other review websites....

UPDATE:
Refund received. I can't comment on the watches but be prepared to be very resilient and persistent if you wish to contact customer services. I send an email almost daily eventually.

I pre-ordered a Le Mans on kickstarter for UK delivery, everything in that process was smooth to be fair. On receipt of the watch it actually looks ok however it has begun to drastically lose time, much more so than the acceptable tolerances. In only a week it can be hours behind time. This varies as it just seems to stop and start randomly. I’ve checked and this isn’t the battery either.

I have contacted Helgray customer services no less than 5 times, also to their ceo directly and via their Facebook page. I have yet to receive a single response over the last few months! Nothing at all!

It isn’t their customer service is bad, It’s literally NON-EXISTENT! They don’t seem to have anything in place to help resolve problems and are just keen on taking your money and providing you a sub-standard watch!

Having since then researched their customer service, it seems I’m not the only one suffering here. You have no way of contacting anyone should something go wrong.

Despite how nice they might actually look or how good their spiel might be, PLEASE DO NOT be tempted to buy one of these sun standard watches. It will be a waste of your money and your time. Buy from an established brand that is well set up and can actually cater for its customers!

Edit Oct 2019. So Helgray reported my comment to trustpilot asking for it to be removed. Ive still not had a reply from their customer service. Says it all really. You think they'd want to resolve my issue as opposed to covering it up.

I've own two of their watches so far, Silverstone then La Mans (I'm a car guy so I couldn't pass these up because of the names!) I have not had any issues with either watch and i run one or the other as a daily and it holds up well to what I do day by day. Always recommend to friends and family.

I bought a Helgray Hornet and it has been my go to watch since the day it arrived. V impressed with its double dome sapphire crystal display and unique dial and it won a lot of praises and onlookers as well. Helgray you did a fantastic job of bringing on a great watch to the market!

Nervous initially buying a watch brand via Kickstarter that I had never heard of but it is my favorite timepiece.

I bought a Helgray watch in kickstarter quite good. After 3 years used, change battery one time. But leather strap need do better than that one.

I preordered the Silverstone watch. It was a little delayed but when it came I found it was great quality. I never had any issues with it in the year I owned it so while I can’t comment on aftersales, If build quality has remained the same then you are unlikely to need it.

Helgray is the epitomy of a poorly run business.

As per the other reviews on this page as well as everywhere else on the web, they have extremely poor customer service.

I ordered the LeMans watch from them in March 2017 and upon taking my money, nothing occurred for 3 months. I emailed and was simply ignored for a further 3 months.

Upon threatening legal action (which is hard to follow through with being a Quebec based business), they did eventually respond and refund my money.

Other reviews would indicate that I was lucky, as this recent Reddit thread entitled 'Helgray: Word Of Warning About This Brand' (this site wont allow you to post links) would indicate those that did receive their watches had questions about the quality.

THE ANSWER IS SIMPLE: DONT BUY ANYTHING FROM HELGRAY.

*** In response to the below: I completely understood the concept of a pre order, so don’t attempt to patronize me. It was the absolute lack of response, which is consistent with other reviews, that has generated this reaction.
Read above: No customer service! Also, your smug, unapologetic response below is indicative of what someone is to expect when dealing with Helgray. I rest my case. **

The Helgray Field Officer is my go-to casual watch for everything from another day at the office, drinks on the weekend or a white table cloth dinner.

It pairs well with a variety of styles and has simple elegance that doesn’t go unnoticed.