Henleys Estate Agents Reviews 98

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I had a great experience working with this estate agent. They were professional, responsive, and very helpful throughout the entire process. From arranging viewings to answering all my questions quic... See more

Rated 1 out of 5 stars

Extremely unprofessional - would not waste my time again with these people - there are many good estate agents so why go with such unprofessional ones like these

Rated 5 out of 5 stars

They are a great team .Always willing to do the extra mile to please and satisfy customers at all times . From pre sales to completion has always been seemless with them . Its always been a grea... See more

Rated 5 out of 5 stars

I'd like to thank Bob, Ken, Victor & Gill for making my move in a smooth and stress-free process! A great team who go out of their way to ensure the customer experience is a good one, a lesson that... See more

Company details

  1. Real Estate Agency

Written by the company

Henleys Estate Agents are licensed ARLA agent and a high-profile, independent Estate Agency specialising in Residential / Commercial Lettings and Management, Block Management and Sales. Our aim is to consistently provide efficient service, focused on quality and committed to successful long term business relationship with our clients and customers. The benefits of dealing with a licensed ARLA agent are that the Landlords and Tenants can be assured- • To be consulting with qualified and trained agent who can give you professional up to date advice and guidance. • That the money is protected by a Client Money Protection Scheme. • That you are dealing with an agent who follows a Code of Practice and Rules of conduct laid down by their professional body. • That your agent has Professional Indemnity Insurance. • That you have a route to redress should something go wrong. We are proficient in providing Lettings Management Service. We can manage the properties on your behalf and advise you on how to prepare your property for Let so that you receive the best rental income from your investment. We also provide free Market Appraisal and Valuation. Our hands on Managing Director Ken Makkar has been working in Estate Agency for several years. The experience gained over the years means Henleys Estate Agents clients can be rest assured they are in safe hands throughout their contact time with the Company. Having successfully handled a diverse range of properties over many years, Henleys have now also entered the field of block management. We regularly receive referrals from our growing number of clients throughout West London.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

98 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Bob has been brilliant and turned…

Bob has been brilliant and turned around things for us when we had lost hope in the declining market that we are currently in. Bob has proved to be consistently reliable, proactive, and an excellent communicator with regards to both of our sales and has really assisted us in a speedy accelerated selling process. I have no hesitation in recommending Bob to anyone else. This is a hardworking honest realtor that you will not be disappointed with. Faheem

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Jill is a superstar!

Everybody at the office and especially Jill have always been very friendly and helpful. Recently Jill went the extra mile for us with an urgent issue and thanks to her we managed to claim our expenses back successfully.
We couldn't have managed this ourselves and so soon.

June 12, 2024
Unprompted review
Rated 1 out of 5 stars

My name is rony garzon a Security…

My name is rony garzon a Security manager at Heathrow:
This agency is unprofessional if i’m telling this is because I got the proofs and the “EXPERIENCE “
How it’s possible to get back your deposit in 15/16 Days when the deposit need to be done within 5/6 working days as They said?
More points to tell like bad check outs of the properties.

I will make my review in a second line as this is short

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Good communication

We bought a flat and then let it out through them. We had very good communication and they'd made things very easy for us. We would definitely use them again.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

I'm delighted to share my experience…

I'm delighted to share my experience with Mr. Mikhil Babla, who went above and beyond in helping me find a wonderful flat for my family. His dedication, professionalism, and keen understanding of our needs made the entire process seamless. Mr. Babla's attention to detail and personalized approach ensured that the flat not only met but exceeded our expectations. His expertise and commitment to client satisfaction are truly commendable, and I highly recommend his services to anyone seeking a reliable and accommodating estate agent.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Henleys are great for sales and lettings

Henleys manage my rental property and they have also sold one. They are great to deal with in every way. They are proactive, they respond to communications promptly and they deal with maintenance issues in a timely manner. Mikhil, Bob and Jill are great to deal with in every way.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

!!The right choose agency 😀“fast process with…

Hi,i wish to keep the relationship with the whole team in Henley’s state agents:
They been doing well since I joined as a tenant for my first apartment at Axis house Heathow, while I work in the airport 🤟🏼/
Mr Bob and Micky are both good friendly professionals guys,
My ex wife just took new home with the agents and all proceeds went smoothly.
I wish to recommend this team”
💪🏼 thanks for the support and advice

October 31, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID THIS AGENT

AVOID THIS AGENT. BOB ARRANGED VIEWING WITH THE TENANT WITHOUT LETTING ME KNOW. JUST INFORMED ON VIEWING DAY BUT NEITHER TENANT NOR SALES MANAGER SHOW UP AND COMPLETELY WASTED TIME.

October 28, 2023
Unprompted review
Rated 5 out of 5 stars

First class service

First class service

A truly professional company. Mikhil is excellent to deal with, very knowledgeable, always keeping me updated on the latest status, definitely makes it easy for me. Would highly recommend Henleys and especially Mikhil.

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Hensleys…

I had a great experience with Hensleys Estate Agents. Mikhil was very helpful and provided timely and efficient service. He was also readily available by phone and email to answer any queries and provide information

July 1, 2023
Unprompted review

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