Henleys Estate Agents Reviews 98

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a great experience working with this estate agent. They were professional, responsive, and very helpful throughout the entire process. From arranging viewings to answering all my questions quic... See more

Rated 1 out of 5 stars

Extremely unprofessional - would not waste my time again with these people - there are many good estate agents so why go with such unprofessional ones like these

Rated 5 out of 5 stars

They are a great team .Always willing to do the extra mile to please and satisfy customers at all times . From pre sales to completion has always been seemless with them . Its always been a grea... See more

Rated 5 out of 5 stars

I'd like to thank Bob, Ken, Victor & Gill for making my move in a smooth and stress-free process! A great team who go out of their way to ensure the customer experience is a good one, a lesson that... See more

Company details

  1. Real Estate Agency

Written by the company

Henleys Estate Agents are licensed ARLA agent and a high-profile, independent Estate Agency specialising in Residential / Commercial Lettings and Management, Block Management and Sales. Our aim is to consistently provide efficient service, focused on quality and committed to successful long term business relationship with our clients and customers. The benefits of dealing with a licensed ARLA agent are that the Landlords and Tenants can be assured- • To be consulting with qualified and trained agent who can give you professional up to date advice and guidance. • That the money is protected by a Client Money Protection Scheme. • That you are dealing with an agent who follows a Code of Practice and Rules of conduct laid down by their professional body. • That your agent has Professional Indemnity Insurance. • That you have a route to redress should something go wrong. We are proficient in providing Lettings Management Service. We can manage the properties on your behalf and advise you on how to prepare your property for Let so that you receive the best rental income from your investment. We also provide free Market Appraisal and Valuation. Our hands on Managing Director Ken Makkar has been working in Estate Agency for several years. The experience gained over the years means Henleys Estate Agents clients can be rest assured they are in safe hands throughout their contact time with the Company. Having successfully handled a diverse range of properties over many years, Henleys have now also entered the field of block management. We regularly receive referrals from our growing number of clients throughout West London.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable Estate Agents

Very Happy with their service and time spent on sale of my property. Had it not been for their Sales Manager Bob Cheema's efforts and patience in getting the price we wanted for our property, we would still be without a prospective buyer. Our sincere thanks to Bob for his help and cooperation during our interaction with him.

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Henleys Estate Agents Professionalism

I have dealt with many Estate Agents in my time but this company came out trumps from the start to finish.
The company was very professional in all my dealings with them.
Mikhil Babla who dealt with all aspects of the letting was just excellent in every aspect.
A GREAT company.

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

The team.at Henley fantastic…

The team.at Henleys are fantastic especially Mikhil and Bob always at the end of the phone to respond to any issues. Their dedicated maintenance team are equally good I can't fault them. Let me just say the whole team are doing great job.

May 2, 2023
Unprompted review
Rated 5 out of 5 stars

Great service provided by Mikhil

Great service provided by Mikhil and the lettings team for my property portfolio based in West and South London. I highly commend their advice and attention to my property related matters - especially their legal legislative expertise. I am satisfied my properties are in safe hands

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

We had a great experience working with…

We had a great experience working with Henleys Estate Agents.
Bob was always very helpful, proffesional, proactive, reliable and he went the extra mile to ensure the smooth process.
We knew we could always call him for support and advice - he is an absolute gem!
We are very grateful and would recommend him and the company to anyone who is looking for a good and reliable service.

Thank you
J&D

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

Mikhil was wonderful

Mikhil was wonderful! Very detailed, very transparent, responsive and thorough. Highly recommend his help in sourcing your next home. Thank you Mikhil!

October 14, 2022
Unprompted review
Rated 5 out of 5 stars

Professional, efficient and reliable

The Henleys Estate Agent I found and rented my property with was very helpful, reliable and efficient. I was very impressed by the quality of service Mikhil provided. He was professional and responsive. I would definitely recommend him. He facilitated a speedy process and made my move easier! Thanks a lot.

May 24, 2022
Unprompted review
Rated 4 out of 5 stars

staff

I am very thankful to Bob in Isleworth who is always ready to help and try to solve problem.

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

Bob Cheema

My assigned agent, Bob was polite, courteous, helpful, responsive, diligent, pro-active and trust worthy. Above all he was highly experienced. It was a pleasure working with him from point of sale to completion and comes highly recommended.

January 19, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish customer service

Absolutely rubbish customer service.
No one bothers to call you back or respond to your emails.
They do not even provide the basic services to a tenant yet expect the rent to be paid in full and on time.
I’m currently renting a property with them and my only advice would be look for better agency they do not stand on any of their commitments.
They do not even deserve a 1 star rating.

January 17, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience with Henleys,get Mikhil as your sales person!

We were looking for a place in Isleworth as my son got his school admission there and my husband been transferred to Ealing. Contacted Henleys and Mikhil was the one who answered the phone. He is amazing sales person. He gave you the best advice and based on what you need. The good thing also he is not pushing you to decide on what is best for their company but what is best for you and the family. I can highly recommend Mikhil as your point of contact.

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Services!

I am very happy with the excellent property services provided by Henleys. As a foreign landlord, I need to find a trustworthy and reliable agent to handle all the matters related my property. From the sourcing of clients to the ongoing property management, Henleys demotrates professionalism, responsiveness in dealing with the matters of the property and keep good
communication and relationship with tenants. I have no doubt to recommend Henleys to others for the property services.

December 19, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look