Henleys Estate Agents Reviews 98

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I had a great experience working with this estate agent. They were professional, responsive, and very helpful throughout the entire process. From arranging viewings to answering all my questions quic... See more

Rated 1 out of 5 stars

Extremely unprofessional - would not waste my time again with these people - there are many good estate agents so why go with such unprofessional ones like these

Rated 5 out of 5 stars

They are a great team .Always willing to do the extra mile to please and satisfy customers at all times . From pre sales to completion has always been seemless with them . Its always been a grea... See more

Rated 5 out of 5 stars

I'd like to thank Bob, Ken, Victor & Gill for making my move in a smooth and stress-free process! A great team who go out of their way to ensure the customer experience is a good one, a lesson that... See more

Company details

  1. Real Estate Agency

Written by the company

Henleys Estate Agents are licensed ARLA agent and a high-profile, independent Estate Agency specialising in Residential / Commercial Lettings and Management, Block Management and Sales. Our aim is to consistently provide efficient service, focused on quality and committed to successful long term business relationship with our clients and customers. The benefits of dealing with a licensed ARLA agent are that the Landlords and Tenants can be assured- • To be consulting with qualified and trained agent who can give you professional up to date advice and guidance. • That the money is protected by a Client Money Protection Scheme. • That you are dealing with an agent who follows a Code of Practice and Rules of conduct laid down by their professional body. • That your agent has Professional Indemnity Insurance. • That you have a route to redress should something go wrong. We are proficient in providing Lettings Management Service. We can manage the properties on your behalf and advise you on how to prepare your property for Let so that you receive the best rental income from your investment. We also provide free Market Appraisal and Valuation. Our hands on Managing Director Ken Makkar has been working in Estate Agency for several years. The experience gained over the years means Henleys Estate Agents clients can be rest assured they are in safe hands throughout their contact time with the Company. Having successfully handled a diverse range of properties over many years, Henleys have now also entered the field of block management. We regularly receive referrals from our growing number of clients throughout West London.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

98 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service, very professional and lovely staff.
Very happy with the service for last 6 years. No complaints.
Thanks to Ken, Mikhil, Jill and all of the Henley’s team.

Dr Sharma

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Faith restored

I have never been a fan of estate agents but right from the start Ken and his team have been very helpful and proactive during the sale of my property and they managed to negotiate a better price then I was expecting.

The team have a can do attitude and always are polite and friendly

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Great Team

Helpful staff. Provide you right guidance and they communicate all charges very correctly and professionally.

Recommend to any buyer, landlord and tenant.

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you so much

Thank you so much for renting our properties and finding good tenants. The rent is always paid on time, Henley’s rent and manage our properties in hounslow, Kensington and Ealing. Ken and Mikhil explained everything so clearly, no fine print nonsense. The tenants are great and no issues. They take care of all the works within their team and email me with updates and invoices. It has made my life so much easier being a landlord who travels so much.

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. As a landlord I would 100% recommend them. They address all my issues straight away.. couldn't ask for better

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Henleys Estate Agents - highly recommend

Henleys Estate Agents have managed my rental property extremely successfully and have now sold it for me. Bob, Mikhil and Jill have been absolutely exemplary - looking after my property superbly and maintaining an excellent relationship with the tenant as well as making sure that the property was well looked after. I would highly recommend the team - they have been unfailingly hard working and committed to the best customer service possible.

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding estate agents

Henleys are not your average estate agents. They always go the extra mile to support tenants while representing their landlords' rights diligently. The agency is managed to a high standard and the staff are outstanding. My wife and I have found them not only to be helpful but also tactful, and respectful under all circumstances. Thanks to all the team.

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

Bob is fantastic !!

I am a property developer and I hired Henleys estate agent to sell a few properties. They was one of the best estate agent I have ever used in my career. Bob was fantastic in keeping me up to date. Being honest with me and making me feel relaxed during the whole process.

November 4, 2021
Unprompted review
Rated 1 out of 5 stars

reply as u mentioned so many thing…

reply as u mentioned so many thing this is all lie couse u want to cover up your unprofessional response I call somany time to u r office they dint reply to me i speak each and every one of ur team i share my problem but they said dont call us we cant do anything and end of the day u keep my deposit and now u saying ur team work hard .ur company work hard to not help of any tenet .they work hard to keep there deposite
i will advise other people to dont deal with ur company

September 13, 2021
Unprompted review
Rated 1 out of 5 stars

this agency is a very unprofessional…

this agency is a very unprofessional agency which refused to help me with my situation. they would constantly charge me repairs which werent supposed to be charged. i had issues with my hot water and cooker for 3 years where i had to order take away everyday. despite that they still wouldnt fix the issue. the landlords are very rude as would abruptly come into the house ay early hours and abuse me and my family verbally. this is the worst agency i have been with and i domt recommend anyone to rent a house from then. they are veey biased company and will alwaus side with the landlord. they never give the deposit back.

August 20, 2021
Unprompted review
Henleys Estate Agents logo

Reply from Henleys Estate Agents

Hello Kapoor
Thank you for sharing your experience with us. It’s disheartening to see you feel the need to leave this review.

Your case has been reviewed by an independent dispute adjudicator and they have decided on the case after hearing from your side as well as the landlord. If you are unhappy with their adjudication decision please reach out to them directly.

I would also request that you refrain from making any further false accusations without providing any evidence towards the agency.

We pride ourselves in the strict processes we follow, we ask our tenants to follow these processes to ensure a smooth relationship for all.

Please feel free t contact us at info@henleysestates.co.Uk if you wish to discuss further.

Rated 5 out of 5 stars

Would definitely recommend this Company…

Would definitely recommend this Company to others. Very professional but friendly, makes you feel at ease. Bob cheema would always call you back if unavailable at the time. Very efficient working standards. Could not fault them to be honest. Would use them again.

July 12, 2021
Unprompted review
Rated 5 out of 5 stars

A very efficient ,ethical,caring…

A very efficient ,ethical,caring company.
Mikhil goes out of his way to help.
I have no reservations in recommending them.They are the gold standard other estate agents should strive to achieve.
Thanks to all the team not forgetting Bob Cheema.

June 8, 2021
Unprompted review
Rated 5 out of 5 stars

Would recommend this Estate Agent to…

Would recommend this Estate Agent to anybody.
Very efficient friendly Service. Communication is great and Problems get discussed and dealt with quick and professionally. My recommendation and thank you to Mikhil and Colleagues at Henleys Estate Agent.

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Quick, efficient and pleasant experience from start to finish. Of particular mention was Mikhil. He was most helpful and understanding when I needed to push forward my moving in date. Keep up the good work.

May 31, 2021
Unprompted review
Rated 5 out of 5 stars

Great Professional Service!

Great Professional Service!

I recently used Henleys and I have to commend them on their excellent customer care and service. They have a great Team and were incredibly happy to help me throughout the process.

January 7, 2021
Unprompted review

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